Executive Boutique is an American and Australian owned company providing call center services. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!
CUSTOMER SERVICE REPRESENTATIVE
This campaign is with a US-based software company who sells and supports software that helps eliminate their clients’ debts. They are not a debt collection, debt consolidation company, or a bank. They have saved their clients over two billion dollars in interest payments. They have happy clients because we make their money work for them, not the bank.
What you’ll do:
No sales, no outbound cold calls.
Provide inbound and outbound phone, chat and/or email support to clients who already purchased the software. This includes being a product expert and training client on how to use the software program. The calls where you would train clients on the software program are done via GoToMeeting or other screen share tool and last between 30 and 60 minutes.
This is a work-on-site (in the office) position.
Training schedule is M-F 8am-5pm MT.
The work schedule may be 8am-5pm or 11am-8pm MT. M-F or may require 1 weekend day (but schedule will always provide 2 consecutive days off).
What you’ll need:
- Computer literate
- Fluency in both english and spanish
- Strong phone and verbal communication skills along with active listening
- People skills
- Customer focus
- Customer service skills
- Multi-tasking skills
- General familiarity with US financial items like credit cards, bank accounts, mortgages, monthly bills, etc.