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Customer Service: Building Self-Confidence

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Customer Service
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Inbound call center agents know how difficult it can be dealing with customers on a day-to-day basis. If you are working at a call center, the potential for difficult situations can be even greater since they are most likely calling with a problem.

Not-so-happy customers combined with demanding bosses can really take its toll on your self-confidence. Confidence has always been at the core of self development, the building block that supports goal setting, motivation, problem solving, and communication. Without confidence you will surely miss a lot of available opportunities because you will be afraid to take the risk of trying new things. Getting past this can be difficult because of barriers set up through society and our own minds that influence our ability to have confidence in ourselves.

Positive Self-Image

It’s important to a have a fully developed sense of self, this gives you the ability to build confidence. The moment you start to view yourself in a negative light, not only will you lose confidence but you’ll also project that nature onto others.

Your View of the World

Many people with low self-esteem or self confidence place too much importance on what others think. Learning to think for yourself and being able to express those thoughts to others is key to feeling good about yourself.

Own Your Mistakes

Understanding that mistakes are a part of everyone’s daily life is important in developing self confidence. The fear of making a mistake can cause you to question yourself, often unnecessarily.


Depression can actually stem from a lack of self confidence. When you consistently feel self critical about what you do and things in your life it can lead to becoming depressed. Although depression can have many roots, lacking self confidence can contribute to it. Remember stress and mental anguish can physically manifest into fatigue, headaches, and even illness.


While it seems like there’s a bunch of work that goes into developing unshakable confidence, the truth is many of these things can be accomplished simply by giving yourself a break. Don’t be hard on yourself, life is difficult, and if your job involves hearing about customer’s problems all day it can be even harder. The good news is that the best call center agents take pride in making someone else’s day. The quicker you start feeling good about yourself, the quicker your customers will feel good about the call.

Call us today to find out how we can help you optimize productivity, deliver a better customer experience and provide outsourced customer service.

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