What to wear and how to look good could be the daily questions for most inbound call center agent as they go to work. But good thing that most Philippines call center implements a business casual dress code, rather than professional business or no dress code at all. Well, the fact that it’s expensive to sustain a strictly professional wardrobe such as coat and tie or dresses and on the other hand, if there is no dress code and everyone comes to work just the way they like, a sense of value is taken away from the job. Business casual dress code means looking professional but in a casual way and it makes life at work much easier.
For men, a sports coat creates a pulled together look. Pants or khakis, long-sleeved button-down shirts or neatly pressed polo shirts, dark socks and leather shoes and belts are appropriate as well. Women’s attire is more complicated than men for it includes make-up and accessories. Women should avoid showing too much skin and tight clothing. Cotton shirts paired with dress pants, khakis or skirts make a casual outfit. Shoes must still be well made and close-toed. Flats are suitable. Make up should be natural. Nails should be clean and manicured, French tip and tan polish are always trendy and nice. The use of pearl looks very professional and elegant.
Well, these are just simple tips, even though we would like to think that skills and abilities for inbound call center agents matter, appearance is very important. As Henry Ward Beecher says, clothes and manners do not make the man; but, when he is made, they greatly improve his appearance.