Your insurance agency can free up money, resources, and time by outsourcing non-core duties to the exceptionally skilled team of trained agents at Executive Boutique Call Center in the Philippines.
Hiring and training an expensive in-house team is cost-prohibitive for many businesses in the highly competitive insurance sector. Insurance companies are increasingly turning to outsourcing to stay competitive, keep overhead reasonable, and allow their internal staff to focus on the core components of running and growing the business.
Some of the most popular insurance company outsourcing services offered by third-party agency Executive Boutique are:
- Insurance Claim Outsourcing
- Customer Service Call Center
- Billing Services
- Forms Processing
- Finance and Accounting
- Appointment Setting
- Claims Settlements
- Data Management
- Policy Verification and Validation
- Policy Changes Notifications
- Complaint Management
- Management of Customer Loyalty Programs
- Data Security
Why Are Insurance Companies Outsourcing?
There are many reasons why insurance agencies choose to outsource various functions of their company. Here are just a few of them:
Reducing staff cost. This is one of the major reasons why insurance companies choose to outsource their claims and customer care services to companies outside of the U.S. The cost of hiring quality, trained, and educated staff in the Philippines is much more affordable than hiring and training local talent.
Alleviating work pressure. Are your employees wearing too many hats? If your staff is bogged down with the daily tasks of claims processing or customer care, they likely do not have the time to focus on the strategic part of their job, like growing the company and eliciting new leads. Hiring an external staff to take over tedious tasks such as claims processing will free up time and headspace for your talent to do what they do best.
Ability to quickly scale up. Things like natural disasters and acts of terrorism can cause a drastic spike in claims. If you are working only with an in-house claims team, your team members can quickly become overwhelmed, and claims can drag on for months or even years, creating discontent among policy holders and giving your company a bad name. Insurance company outsourcing gives you access to a large team of trained individuals who can quickly jump on deck to get you (and your customers) back on track.
Types of Insurance Agencies We Partner With
Examples of insurance agencies we serve are:
- Life Insurance Services
- Car Insurance Policies
- Property and Casualty Insurance Services
- Health Insurance
- Annuity Insurance Services
- Fire and Flood Insurance
- Liability Insurance
Choosing an outsourcing partner
When it comes to outsourcing functions that can have a huge impact on things like customer satisfaction and legal compliance, it’s important to choose a team you can trust to provide superb knowledge, experience, and service. At Executive Boutique Call Center, we appreciate the trust our clients place in us and always deliver exceptional work from thoroughly trained staff—your success is our success.
Why EB Call Center is different from other companies:
- We are based in the Philippines, the #1 location for call centers and other outsourcing needs.
- Every staff member is trained in their area of expertise and college-educated.
- We constantly upgrade our technology and best practices to reflect the latest industry advances.
- We believe that investing in our teams is investing in our clients. That is why we aim to have healthy, happy, and satisfied employees who are always receiving new training and knowledge.
Get a Free Quote
Not sure how your company can benefit from insurance agency outsourcing? Call us today to learn more! Our team at Executive Boutique Call Center will listen to your needs and wants, and as part of our free cost estimate, suggest specific solutions and show you how we can help your company save time and money, and eliminate stress. Schedule a consultation today to see what Executive Boutique Call Center can do for you.