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Executive Boutique Call Center Careers
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!
Check out our Facebook page www.facebook.com/EBCallCenter
Enjoy the following benefits:
- Medical / Dental coverage (HMO)
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
- Career development
- Life insurance program
- Vacation and family leave programs
- Annual salary increase based on performance
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Free weekly in-house massage
- Family atmosphere
- Cozy sleeping lounge and canteen plus entertainment area
- Great offices in IT park with outdoor private terrace overlooking Cebu City
Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:
Email Team Leader
Responsibilities:
- Build high performing team, glue team members together and drive things forward in line with company direction.
- Be hands-on and excel doing email customer service; stay on top of customer trending requests; loop agent/customer feedback up and down.
- Responsible for creating and maintaining a high quality work environment by constantly giving individual and group feedback.
- Provide real-time support on assigned agents. Help agents with questions and guide them through difficult interactions/emails.
- Be available for team members that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
- Identify specific coaching opportunities for agents under review through an extensive review of unsuccessful interaction records. Encourage agent performance improvements at a conversation level.
- Monitor agent email responding at a high level to closely track adherence to best practices.
- Monitor email agents’ productivity, whether agents spend excessive time on individual tickets or if they need help.
- Provide statistical/performance feedback and coaching on a regular basis to each team member.
- Write and administer performance reviews for skill improvement.
- Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
- Assist managers with daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to process improvement.
- Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Qualifications:
- Candidate must have an Associate’s or a Bachelor’s degree
- 7+ years of customer service; with at least 2 years of non-voice support supervisory experience
- Ability to coach, train, motivate agents, evaluate their performance, and help them grow professionally
- Excellent organizational, leadership, interpersonal and time management skills
- Ability to quickly align with management instructions and follow through with team members
- Excellent problem solving and email customer service skills
- Attentive to details, efficient, thorough, and has good discernment on spotting opportunities on agent growth and business process improvement
- Ability to remain calm and courteous under pressure and navigate tense situations
- Self-driven, detailed individual who consistently communicates to the client, agents and the Campaign Manager
- Excellent management skills – ability to communicate effectively with team members and managers of all levels
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
- Strong support skills and ability to work well under pressure
- Excellent presentation skills- ability to present ideas, concepts, concerns, and questions in a well thought out, positive and professional manner
- Strong computer application skills including MS Excel, MS Word, MS Power Point and others
- Flexibility to work various schedules
- Willing to start ASAP
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Non-Voice Nurses for a Home Health Account
What we offer:
- Salary up to Php 27,000 (inclusive of allowances & bonuses)
- Signing bonus of Php 25,000
- Non-voice
- Monthly and quarterly of up to Php 10,000
- Sat-Sun off
Responsibilities:
- Assist with the processing of in-home patient care requests
- Pre-fill medication profile of patients
- Review and transfer medical charts and notes into the system
- Use diagnostic codes in translating written descriptions of diseases/illnesses/injuries
- Encode physician’s assessments and recommendations
- Generate and submit daily/weekly reports to client
Desired Skills & Knowledge:
- Must be a Registered Nurse with a valid PRC license
- Must have clinical/hospital experience
- Clear speaking voice
- Good English communication skills – both written and verbal
- Ability to exercise initiative and independent clinical judgment
- Ability to work with individuals, to enlist the cooperation of many people to perform/achieve a common goal
- BPO experience in a medical account an advantage
- Strong customer service skills
- Strong computer skills – accurate typing & spelling is essential to this role.
- Energetic, fun and confident personality
- Willing to work on-site
- Looking for a long-term position
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Ticketing Administrator for a Travel Account (Backoffice) – 25K Salary Package
Responsibilities:
- Use the Global Distribution System (GDS) to search for and book flights.
- Process payments, prepare invoices and other documentation to send to clients.
- Handle ticket reservations, cancellations, schedule changes, seat assignments, award redemption through the airline’s website or call center.
- Maintain accurate and up-to-date records using the client’s CRM and trackers.
- Handle social media postings, customer reviews and marketing mailers.
- Any other tasks in support of our sales team.
Desired Skills & Knowledge:
- Excellent English communication skills – both written and verbal
- Candidate must have at least 1 year of experience in a travel account
- Possess strong time-management, organizational, follow-up, rapport building, and probing skills
- Quick learner with the ability to adapt and adjust to their current situations on the fly
- Strong reasoning and problem solving skills
- Willing to work full-time night shift
- Strong administrative skills – Accurate typing & spelling is essential to this role.
- Energetic, fun and confident personality
- Willing to work full-time night shift
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
SEO Specialist
The role will be responsible for reviewing and implementing changes to the website to ensure it’s optimized for search engines.
Responsibilities:
- Create and implement SEO strategies.
- Ensure that all digital marketing content produced is optimized for search engines.
- Stay abreast with the SEO landscape by monitoring changes in google algorithms.
- Regularly conduct keyword research to expand keyword opportunities.
- Conduct SEO audits, competitor research, backlink audits, and identify key performance metrics.
- Monitor search terms, rankings and analytics and make recommendations for improvement.
- Perform on-page and off-page, and content optimizations.
- Coordinate with Content Marketing Specialists in developing SEO-friendly content.
- Recommend changes to website architecture, content, linking and other factors to improve ranking.
- Engage in special projects and other duties as assigned.
Desired Skills & Knowledge:
- Bachelor’s degree in marketing or related field
- Data-driven and highly analytical
- Excellent written and verbal communication skills
- Proven SEO experience with knowledge on keyword research, web traffic metrics, and SEO reporting.
- Knowledge of ranking factors and search engine algorithms, and page indexability
- Up-to-date with the latest trends and best practices in SEO and SEM.
- Adept in using the following platforms: Google Search Console, Google Analytics, Google Trends, Siteliner SEMRush, Ahrefs, ScreamingFrog, DeepCrawl, etc.
How to Apply:Apply Now
Massage Therapist
Desired Skills & Knowledge:
- Female
- With at least 6 months of related experience
- 18 – 35 years old
- preferably with Hilot Wellness Massage NC 2
- Massage Therapist NC 2
- Honest and responsible
- Has excellent customer service ability
- Honest, flexible, hardworking, responsible and has good work attitude
Work schedule: Night shift (4 days) and day shift (1 day)
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
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