Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Enjoy the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:

 

Outbound Agents to Start ASAP – Earn up to 28K Salary + Monthly Incentives + 10K Signing Bonus!

What we offer:

• Starting salary of as much as Php28,000* (inclusive of account-specific allowances)
• Monthly bonuses
• 10k Signing Bonus

*if hired for our premium account

Enjoy the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

Responsibilities:

The role is primarily responsible for placing outbound and/or receiving inbound calls, pre-qualifying leads and/or setting appointments.

• Place outbound and/or receive inbound calls and ask pre-qualifying questions based on a given script.
• Provide customer with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Excellent English communication skills – both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Outbound/inbound sales or upselling experience preferred
• Strong customer service skills
• Strong administrative skills – Accurate typing & spelling is essential to this role
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Willing to work on-site
• Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Non-Voice Nurses and Physical Therapists for a Home Health Account

What we offer:

• Salary up to Php 25,000 (inclusive of allowances & bonuses)
• Sat-Sun off
• 10K Signing Bonus

JOIN US today and enjoy the following benefits:

• Generous monthly bonus program
• Medical / Dental coverage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Free weekly in-house massage
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

Responsibilities:

• Assist with the processing of in-home patient care requests
• Pre-fill medication profile of patients
• Review and transfer medical charts and notes into the system
• Use diagnostic codes in translating written descriptions of diseases/illnesses/injuries
• Encode physician’s assessments and recommendations
• Generate and submit daily/weekly reports to client

Desired Skills & Knowledge:

• Must be a Registered Nurse or a Physical Therapist with a valid PRC license
• Must have clinical/hospital experience
• Clear speaking voice
• Good English communication skills – both written and verbal
• Ability to exercise initiative and independent clinical judgment
• Ability to work with individuals, to enlist the cooperation of many people to perform/achieve a common goal
• BPO experience in a medical account an advantage
• Strong customer service skills
• Strong computer skills – accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work on-site
• Looking for a long-term position

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Sales Consultants for a Day Shift Account | Earn up to 140K Monthly Commission!

Do you love fashion photography, sales and empowering people with confidence? If yes, then this could be your dream job!

The Photo Studio is Australia’s largest fashion portrait studio providing a personalised 5-star supermodel experience to aspiring models and social media influencers. Our mission is to inspire diversity in the modelling industry while empowering people with self-confidence and body positivity.

Visit our website to to learn more about us: https://thephotostudio.com.au/

In conjunction with Select VoiceCom, an affiliate of Executive Boutique PH, Inc., is currently looking for Outbound Sales Consultants to start ASAP!

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say ”I work at Executive Boutique and think it’s a great place to work!” The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/EBCallCenter

What we offer:

• Salary package of up to Php23,000
• As much as Php140,000 commission per month (Yes, 6 digits!)
• Travel opportunities to Australia for top performers
• Lots of training and development
• Fixed day shift schedule (Enjoy a work-life balance while earning BIG!)
• Warm leads onlys
• Php 10,000 Signing Bonus

Join us today and enjoy the following benefits: 

• Generous monthly bonus program
• Medical / Dental coverage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC/EB
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Free weekly in-house massage
• Fun company culture with family atmosphere
• Great location in the heart of IT Park

Responsibilities: 

• Place outbound calls to prospects (mostly website and social media enquiries) and convert leads into bookings using a consultative selling approach
• Develop deep and genuine relationships over the phone and discover client issues and motivations
• Use text messages and email content to inform and nurture clients over time
• Follow correct Lead Management process and ensure all leads are contacted within required timeframe
• Gather information about the client and ensure all data is correctly entered into the CRM
• Commit to achieving or exceeding weekly and monthly sales targets

Requirements:

• Excellent English communication skills – both written and verbal
• Candidate must have at least six (6) months of sales experience in a BPO company
• Proven sales ability and experience
• Competitive and results-driven
• Strong work ethic with the ability to exceed targets
• Basic knowledge in computer applications
• Good listener
• Willing to work on-site

Work schedule: Fixed day shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Customer Service Agents for a US Software Company

What we offer:

• Salary package of up toPhp33,000 monthly
• Temporary work-from-home setup during the quarantine period
• Sat-Sun off

About the account:

We are a US-based software company that helps eliminate debts. We have saved our clients over two billion dollars in interest payments. We are not a debt collection or debt consolidation company. We have happy clients because we make their money work for them, not the bank.

If you want to join a company that has a lot of room for growth, a fun office environment, and genuinely helps people in their daily life, then come work for us and experience exciting and explosive growth!

Responsibilities:

• Provide inbound phone, chat and/or email support for existing clients in a professional and polite manner
• Be a product expert to be able to provide training and support to our clients
• No sales or outbound cold calls involved, though you must sound professional and courteous

Desired Skills & Knowledge:

• Clear speaking voice
• Excellent English communication skills – both written and verbal – along with active listening
• At least 6 months of continuous customer service experience in a BPO company
• Strong customer service skills
• Great people skills
• Strong attention to detail and can multitask
• Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Customer Support/Retention Agents – Earn as much as 28K Salary Package + 10K Signing Bonus!

What we offer:

• Starting salary package of Php 28,000
• As much as Php 25,000 in monthly incentives
• 10k Signing Bonus

Plus the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 2 years of combined Customer Service experience and Sales/Upselling/Retention background
• Previous experience with subscription service industry is an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Willing to work on-site

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Non-Voice Agents (Chat & Email Support) – Get 25K Salary Package + 10K Signing Bonus!

What we offer:

• Starting salary of Php25,000* (inclusive of account-specific allowances)
• 10K Signing Bonus

Enjoy the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Non-voice (Chat and Email Support) that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Desired Skills & Knowledge:

• Must have at least 2 years of combined Customer Service and Sales/Retention experience, handling both email and chat
• Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
• Adherent to chat and email SOP and KPIs for response times, chat duration, and online availability
• Keyboard skills required (typing speed of at least 45 WPM)
• Previous experience with subscription service industry is a plus
• Must have a high degree of professional ethics, integrity and a team player
• Strong computer skills including internet and Windows/Mac-based applications
• Strong administrative skills
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Energetic, fun and confident personality
• Willing to work nights and weekends
• Willing to work on-site

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Patient Intake Coordinator (Backoffice)

What we offer:

• Salary up to Php 25,000 (inclusive of allowances & bonuses)
• Signing bonus of Php10,000

Job Overview:

• Receives and processes patient admission into our agency’s EMR system for home health services.
• Coordinate care by assigning case manager and clinician to ensure 48 hour admission
• Follow up on inquiries related to the patient admission and staff availability.
• Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Perform coordination duties to support day to day work flow of our field staff

Responsibilities and Duties Include:

• Data Entry using EMR (Kinnser), Secure messages application, Gmail, google doc, Office (Adobe and Excel)
• Providing outstanding customer service
• Answering intake calls, explaining services, and setting appointments
• Scheduling/rescheduling appointments, managing 15+ calendars
• Assisting nursing, therapists and administrative team as needed

Desired Skills & Knowledge:

• Must have completed at least 2 years of tertiary education
• Backoffice/admin office experience in Accounting/Bookkeeping or equivalent is required
• Good English communication skills – both written and verbal
• Strong phone skills for inbound/outbound calling
• Strong administrative skills – accurate typing & spelling is essential to this role
• Hospital or medical office experience preferred
• Familiarity with medical terminology an advantage
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)
• Ability to enter in large amounts of data into systems
• Ready to take new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team, even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work full-time night shift
• Looking for a long-term position
• Willing to work on-site

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Company Nurse

Responsibilities:

• Daily temperature checking and giving COVID-19 checklist form to all employees working on-site.
• Provide first aid treatment.
• Assist/Accompany employee/s to the nearest hospital if needed.
• Verify medical certificates submitted by employees.
• Provide clerical and administrative support to Compensation and Benefits.
• Process maternity and sickness reimbursement benefits.
• Responsible for maintaining clinic area, medical equipment and safekeeping of  employee’s medical record.
• Incharge of the issuance of employees’ locker assignment.
• Responsible for Health insurance card processing and release.
• Facilitate and evaluates Annual Physical exam and Pre-employment examination of new employees.
• Release/post medical bulletin.
• Monthly inventory and request of medicine and medical supplies.
• Monthly updates of employee’s deletion/inclusion of insurance coverage.
• Prepare report for monthly sick leave availed per employee per illness (number of cases)
• DOLE report for the number of sickness and emergency cases incurred by the employees
• Assist providers in facilitating health lectures and vaccinations.

Desired Skills & Knowledge:

• Candidate must have a bachelor’s degree in Nursing
• Experience as a company nurse is highly preferred – BPO setting an advantage
• Strong interpersonal skills
• Excellent customer service skills
• Willing to start ASAP
• Willing to work the night shift temporarily (permanent work schedule is day shift after the first few months)

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Digital Content Specialist

Duties & Responsibilities:

• Create SEO optimized copy for the company
• Optimize copy on a frequent basis to ensure the best searchability
• Ensure web content aligns with the brand and adds value to existing and prospective clients.
• Identify industry’s best marketing and digital content strategies.
• Optimize the company’s online presence through effective multimedia content.
• Plan and execute the creation of digital assets.
• Liaise with and provide necessary support to the SEO team to optimize the website.
• Increase website traffic through appealing, engaging, and informative content.
• Develop editorial calendar across all digital channels
• Track and monitor all content milestones

Qualifications:

• Experience with doing audience and buyer persona research
• Great interpersonal skills
• Excellent English communication skills – both written and verbal
• At least 2 years experience in e-commerce copywriting and content creation
• BS degree in Marketing, Communications, IT, or any related field
• Knowledge in keyword research tools, SEO and SEM, user experience and web traffic metrics
• Excellent analytical and research skills
• Effective communication skills – both written and oral

Work Schedule: Willing to work any shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

General Accountant

What you will be doing:

• Process accounts payable
• Record and reconcile cash transactions
• Prepare schedules and reconciliations
• Provide timely, relevant, and accurate reports
• Perform other tasks as assigned by Management

What we’re looking for:

• Bachelor’s degree in Finance or Accounting
• At least 2 years of operational finance or accounting experience required
• Moderate to advanced excel proficiency (VLOOKUPs, Pivot tables, etc.)
• Excellent analytical and quantitative skills
• Independent worker with the ability to conduct research & resolve problems
• Willing to work on-site
• Willing to work the night shift
• Can start ASAP

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Finance Actuary

What you will be doing:

• Reconcile transactions by comparing against carrier’s commission statements and book of business
• Research discrepancies between internal and external data at a policy level
• Review cash collection reconciliations
• Research and resolve inquiries for assigned functional areas
• Investigate and report to the Manager any inconsistencies or improprieties
• Responsible for performing special projects to improve process efficiency and performance
• Projects as assigned by Management
• Provide timely, relevant, and accurate reporting & analysis of the results of performance

What we’re looking for:

• Bachelor’s degree in Finance or Accounting
• At least 2 years of operational finance or accounting experience required
• Advanced excel proficiency (VLOOKUPs, Pivot tables, etc.)
• Advanced database queries experience (SQL, SAS, ACCESS, etc.)
• Excellent analytical and quantitative skills
• Independent worker with the ability to conduct research & resolve problems
• Knowledge of data validation techniques required
• Financial modeling expertise a plus
• Willing to work on-site
• Willing to work the night shift
• Can start ASAP

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Revenue Analyst

What you will be doing:

• Reconcile transactions by comparing against carrier’s commission statements and book of business
• Research discrepancies between internal and external data at a policy level
• Review cash collection reconciliations
• Research and resolve inquiries for assigned functional areas
• Investigate and report to the Manager any inconsistencies or improprieties
• Responsible for performing special projects to improve process efficiency and performance
• Projects as assigned by Management
• Provide timely, relevant, and accurate reporting & analysis of the results of performance

What we’re looking for:

• Bachelor’s degree in Finance or Accounting
• At least 2 years of operational finance or accounting experience required
• Moderate to advanced excel proficiency (VLOOKUPs, Pivot tables, etc.)
• Excellent analytical and quantitative skills
• Independent worker with the ability to conduct research & resolve problems
• Knowledge of data validation techniques required
• Financial modeling expertise a plus
• Database queries experience is a plus (SQL, SAS, ACCESS, etc.)
• Willing to work on-site
• Willing to work the night shift
• Can start ASAP

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Urgent Hiring: Quality Assurance Analyst

Job summary:

The Quality Assurance Specialist will be responsible for monitoring and coaching a team of Lead Generation Agents that produce quality leads for the organization. The ideal candidate has good judgment in assessing quality standards, and can coach agents in a supportive manner.

Responsibilities:

• Ensure quality standards are achieved and general guidelines are followed by individual agents
• Review reject report daily and take all relevant actions to save leads, mitigate rejection issues, identify agent coaching opportunities, etc.
• Identify specific coaching opportunities for agents under review through extensive review of unsuccessful call recordings
• Encourage agent performance improvements through enthusiastic and consistent coaching at a call level (following the script, verifying lead details, gaining correct opt-in, etc)
• Monitor new agent recordings at a high level to closely track adherence to best practices
• Perform live call monitoring to identify real-time coaching opportunities
• Compile coaching opportunity recording for agent coaching sessions

Desired Skills & Knowledge:

This position requires a driven, detailed individual who consistently communicates to the client, agents and the Campaign Manager

• At least 2 years of experience in a BPO environment
• Must possess a Bachelor’s/College degree
• Excellent verbal and written communication skills
• Demonstrated the ability to coach other people
• Demonstrated experience in training
• Excellent time management skills
• Analytical thinking and problem solving skills
• Temporary work-from-home set-up

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.