Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-2031-503484 AU | AU: 1300 728 848 AU| SGP: 65-6653-6528SGP
Your Call Center Partner in the Philippines

Call Center Jobs

Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Enjoy the following benefits:

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:

Sales Development Representative | Weekends Off

No cold calling, all calls are scheduled!

About the account:

This leading technology platform offers a Premier Onboarding Call for its advisory board members where the Sales Development Representative builds rapport by doing research to understand the members background and objectives.

The Sales Development Representative will use the product and program knowledge learned during training to answer all questions to ensure the member understands the value of the platform. As part of the Onboarding team, this position plays a pivotal role in the first impression and initial training for new advisors and company members, and sets the tone for the program expectations.

Essential duties and responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.

  • Complete 45-minute long Onboarding calls as scheduled with our advisory members as scheduled on your calendar.
  • Actively engage and translate member background and growth goals into the proprietary systems to successfully onboard the new members
  • Promote upsell opportunities to the member to encourage retention and increased revenue
  • Manage a calendar of members to onboard, ensuring a successful and timely completion of the onboarding process and assist members with their needs
  • Follow the scripts provided and take sufficient notes, track and maintain accurate member records and ensure key onboarding milestones are met using the CRM
  • Quickly identify potential issues and escalate them appropriately to ensure the best possible experience for members
  • Ensure a smooth transition before and after onboarding
  • Attend training and team meetings when required
  • Other duties and special projects as assigned

Education, experience, and training:

  • High School Graduate (old curriculum) or SHS Graduate (new curriculum)
  • At least 1 year of recent sales experience in a BPO company
  • B2C & B2B experience needed
  • Preferred experience working in a SaaS (Software as a service) environment)
  • Strong computer skills that include database management, web searches, and email (i.e. Salesforce, GSuite, RingCentral, Mac/PC proficient).

Desired knowledge, skills, and abilities:

  • Basic business acumen to assist in answering product and engagement related questions from advisors
  • Ability to provide excellent customer service while engaging members of diverse background over the phone or email
  • Possess excellent written and verbal communication skills
  • Good understanding of B2C and B2B customer engagement
  • Ability to work independently and within a team environment successfully
  • Possess interpersonal skills in order to build effective internal and external relationships with all level of professionals to maximize company impact
  • Address issues with a solution-oriented approach in a timely and respectful manner
  • Demonstrated ability to effectively complete day to day tasks in an efficient and prompt manner
  • Self-directed and efficient with resources and time, as well as persistent and dependable in meeting deadlines
  • Professional, courteous, and responsive customer service and phone skills
  • Willing to work on-site
  • Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply: Apply Now

Lead Generation Agents

Responsibilities:​

The role is primarily responsible for placing outbound calls and pre-qualifying leads.

  • Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
  • Provide customers with information on products/services if needed.
  • Be passionate about the service; and enjoy working in a consultative service environment.
  • Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

  • Clear speaking voice
  • Must have at least 6 months of BPO experience in one company
  • Excellent English communication skills both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • Outbound/inbound sales or upselling experience preferred
  • Strong customer service skills
  • Strong administrative skills accurate typing & spelling is essential to this role.
  • Energetic, fun and confident personality
  • Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply: Apply Now

HR Generalist | Day Shift + Weekends Off

Position Summary:

Responsible for managing the day-to-day operations of the Human Resources (HR) department, including overseeing and preparing employee contracts, updating employee data in the masterlist, maintaining 201 files, and managing records.

Duties and Responsibilities:

  • Monitors/Tracks contract renewal of employees.
  • Maintains 201 files and record management.
  • Encode employee data in the HR Information System.
  • Ensures that the masterlist contains the most recent information about the employees.
  • Work hand in hand with Team Leaders and/or Campaign Managers for the employees performance evaluation after training and probationary period.
  • Prepares all employment contracts, training, and lateral transfer documents.
  • Monitors employment status of employees who are qualified for probationary and regular employment.
  • Performs other duties of a similar nature or level.

Qualifications:

  • Bachelors degree in Psychology, Human Resource Development Management or equivalent.
  • Candidates with third-party background investigation experience are highly preferred.
  • Strong analytical and problem-solving skills.
  • Good English communication skills, both written and verbal.
  • Can work under pressure and maintain a positive and professional attitude towards handling employee feedback and concerns.
  • Must be keen on details.
  • Proficient in MS Office applications.
  • Willing to work full-time and on-site.
  • Willing to work on holidays.

How to Apply: Apply Now

CSR (Account Manager Support Agent)

Job Summary:

This pivotal role supports our account management team. This position is responsible for engaging with our account management team, completing support tasks, and monitoring the account managers inbox for support questions that you can assist with. Our account management teams goal is to build revenue and relationships with our clients. Our account managers often get bogged down with support questions – this is where you step in to help ease the load.

Responsibilities:

  • Communication | Monitor communication channels (chat, email, social media, etc.) to promptly respond to account manager and customer needs.
  • Communicate with the account manager when the task has been completed.
  • Problem Resolution | Thoroughly read and understand the question before solving the problem. Take your time to understand what the customer is asking for and dont make any assumptions. If something is unclear, we will reach out for communication.
  • Communicate in an emotionally intelligent and tactful way (GREAT Conversations)
  • Communicate clearly within your team
  • Win as One mindset
  • Add value to our Account Management team
  • Be willing to learn and improve communication and problem-solving skills continuously
  • Be a critical thinker (problem solving)
  • Have sufficient knowledge and ability to use a computer and digital communication

Measurables:

Your success in this role will be based on the following measurables:

  • GREAT Conversations | Assuring that attendees are experiencing GREAT Conversations from our team.
  • Task Management | Prioritizing Reamaze conversations in quality (accuracy & helpfulness) and quantity (efficiency), dependent on the pace of the events seasons.
  • Response Times | Our goal is to have all guest inquiries receive a response the same day unless an otherwise faster response time was agreed upon. Also, to have time-sensitive questions responded to in a reasonable amount of time.

Qualifications:

  • At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
  • At least 1 year of continuous customer service experience in a BPO company
  • Strong English communication skills both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • Professional, courteous, and responsive customer service and phone skills
  • Strong computer skills
  • Self-motivated work ethic (able to manage time, schedule and responsibilities)
  • Willing to work on-site
  • Willing to work the night shift

Work Schedule: Night Shift

How to Apply: Apply Now

 Female Utility/Messenger

Qualifications:

  • Housekeeping and cleaning experience is a must
  • Knowledge in basic carpentry and electrical works is an advantage
  • License in driving is a plus
  • Must be hardworking and trustworthy
  • With strong leadership skills
  • With initiative and can multi-task
  • Willing to work full time and on a shifting schedule

How to Apply: Apply Now

Customer Support Agents

Responsibilities:

  • Answer customer inquiries regarding subscriptions (zero selling involved!)
  • Attend to billing concerns
  • Resolve billing disputes

Desired skills & knowledge:

  • Must have at least 6 months of continuous Customer Service experience in a BPO company
  • English speaking skills close to native level, minimal to no accent
  • Strong customer service skills
  • Must have a high degree of professional ethics, integrity and a team player
  • Energetic, fun and confident personality
  • Willing to work full-time night shift
  • Amenable to shifting schedules and work on weekends
  • Must be willing to work on-site

Work Schedule: Night Shift

How to Apply: Apply Now

Outbound Agents

Responsibilities:

The role is primarily responsible for placing outbound calls and pre-qualifying leads.

  • Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
  • Provide customers with information on products/services if needed.
  • Be passionate about the service; and enjoy working in a consultative service environment.
  • Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

  • Clear speaking voice
  • Must have at least 6 months of BPO experience in one company
  • Excellent English communication skills both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • Outbound/inbound sales or upselling experience preferred
  • Business to Business experience preferred
  • Strong customer service skills
  • Strong administrative skills Accurate typing & spelling is essential to this role.
  • Energetic, fun and confident personality
  • Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply: Apply Now

Registered Nurses (Newly Licensed RNs are Welcome to Apply)

Responsibilities:

  • Assist with the processing of in-home patient care requests
  • Pre-fill medication profile of patients
  • Review and transfer medical charts and notes into the system
  • Use diagnostic codes in translating written descriptions of diseases/illnesses/injuries
  • Encode physicians assessments and recommendations
  • Generate and submit daily/weekly reports to the client

Desired Skills & Knowledge:

  • Must be a Registered Nurse with a valid PRC license
  • Clear speaking voice
  • Home Health experience is an advantage but not required
  • Good English communication skills – both written and verbal
  • Ability to exercise initiative and independent clinical judgment
  • Ability to work with individuals, to enlist the cooperation of many people to perform/achieve a common goal
  • Strong customer service skills
  • Strong computer skills – accurate typing & spelling is essential to this role.
  • Energetic, fun, and confident personality
  • Looking for a long-term position
  • Willing to work the night shift

How to Apply: Apply Now

Non-Voice Agent (Chat/Email Support)

NOTE: At least 1 year of extensive Email and/or Chat Support experience is required. If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

  • Answer customer inquiries regarding subscriptions via chat and email
  • Attend to billing concerns
  • Resolve billing disputes

Desired Skills & Knowledge:

  • Must have at least 1 year of Email and/or Chat Support experience in Customer Service and/or Technical Support
  • Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
  • Adherent to email SOP and KPIs for response times and online availability
  • Keyboard skills required (typing speed of at least 45 WPM)
  • Previous experience with subscription service industry is a plus
  • Must have a high degree of professional ethics, integrity and a team player
  • Strong computer skills including internet and Windows/Mac-based applications
  • Strong administrative skills
  • Understanding of the American consumers mentality is a plus
  • Supports the mission of Truth & Tradition”
  • Energetic, fun and confident personality
  • Willing to work nights and weekends
  • Willing to work on-site

Work Schedule: Night Shift

How to Apply: Apply Now

Interested candidates may apply online. (Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 10AM-7PM.)

or

You may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven).We are accepting walk-ins from Monday to Friday 9AM-9PM.

What to prepare:
  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

Job Apply

  • Accepted file types: pdf, docx.
  • Date Format: MM slash DD slash YYYY

Comments are closed.