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Executive Boutique Call Center Careers
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of p roviding a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!
Check out our Facebook page www.facebook.com/EBCallCenter
Enjoy the following benefits:
- Medical / Dental coverage (HMO)
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
- Career development
- Life insurance program
- Vacation and family leave programs
- Annual salary increase based on performance
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Family atmosphere
- Cozy sleeping lounge and canteen plus entertainment area
- Great offices in IT park with outdoor private terrace overlooking Cebu City
Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:
Sourcing Associate to Start ASAP!
Responsibilities:
- Help develop and create sourcing strategies for the company and ensure steady flow of applications to achieve targets within a specified timeframe.
- Understand job requirements for staffing needs.
- Source qualified prospective employees through proven recruiting channels and networking relationships in the community while projecting positive company image in order to ensure a constant flow of applicants.
- Develop and maintain strong working relationships with universities, training schools, 3rd party organizers, and government institutions.
- Filter applications received via email and different platforms (Mynimo, Jobstreet, Facebook, etc.) and schedule shortlisted candidates for interviews.
- Monitor Employee Referral Program (ERP) and ensure validity of referrals.
- Develop ERP strategies to ensure a steady flow of referrals esp. when staffing needs are high.
- Post new and additional job advertisements on various platforms and make sure they are up-to-date.
- Prepare regular reports on the sourcing efforts and outcome.
- Administer forms and exams to applicants.
- Answer inquiries received via email and the company’s social media accounts
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for visitors and the emergency services.
- Performs other duties of a similar nature/level or as may be assigned by superiors from time-to-time.
Qualifications:
- Candidate should have a Bachelor’s/College degree in Psychology/Human Resource Development Management or related experience
- Experience in HR recruitment field working in a high-volume environment
- Proficient in using Microsoft Office and basic computer functions
- Strong written, verbal and interpersonal communication skills
- Must have ability in expediting talent acquisition, presenting the opportunity, and profiling the skill sets and motivations of prospective candidates
- Excellent time management
- Team player
- Excellent work attitude
- Can work with less supervision
- Must be amenable to schedule changes and working overtime
- Must be willing to work on-site
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Recruitment Associate – Start ASAP
Responsibilities:
- Source qualified prospective employees through proven recruiting channels and networking relationships in the community while projecting positive company image in order to ensure a constant flow of applicants.
- Recruit qualified prospective employees through proven recruiting channels and networking relationships in the community while projecting positive company image in order to ensure a constant flow of applicants.
- Understand job requirements for staffing needs.
- Help develop cost effective recruitment marketing and sourcing strategy for the company.
- Conduct interviews to qualify prospects for hire.
- Participate in both internal and external recruitment events to successfully tap the local labor pool.
- Maintain recruitment trackers.
- Reach out to candidates and relay application results.
- Collect pre-employment requirements and make necessary follow-ups.
- Prepare regular reports on the recruiting and hiring efforts and outcome.
Qualifications:
- Candidate should have a Bachelor’s/College degree in Psychology/Human Resource Development Management or related experience
- Experience in HR recruitment field working in a high-volume environment an advantage
- Proficient in using Microsoft Office and basic computer functions
- Strong written, verbal and interpersonal communication skills
- Must have ability in expediting talent acquisition, presenting the opportunity, and profiling the skill sets and motivations of prospective candidates
- Excellent time management
- Team player
- Excellent work attitude
- Can work with less supervision
- Willing to work the morning and mid shifts (no night shift)
- Must be amenable to schedule changes, overtime and holiday work
- Must be willing to work on-site
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
System and Network Administrator
Position Summary:
Manage and maintain all servers and network devices including troubleshooting hardware and software. Works with all aspects of desktop computers including initial installation and roll-out, repairs, upgrades, and day-to-day user support.
Responsibilities:
- Maintains all servers by performing monthly preventative maintenance on both hardware and software side.
- Maintains network performance by performing network monitoring and analysis.
- Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
- Secures network by developing network access, monitoring, control, and evaluation.
- Establishes network by evaluating network performance issues including availability.
- Troubleshoots system and network problems and diagnosing and solving hardware.
- Conducts electrical safety checks and cleanup on computer equipment.
- Assists or facilitates setting up of new users’ accounts and profiles and dealing with password issues.
- Create group/user policies within active directory.
- Provides coaching and assistance to subordinates.
- Performs other duties of a similar nature or level.
Qualifications:
- Candidates must possess a Bachelor’s/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Must have a CCNA certificate
- 1 to 4 years experience working with VoIP, TCP/IN and Internet/Intranet.
- 1 to 4 years experience working in the BPO industry.
- In-depth knowledge of IP routing and T1/DS3/E1 circuits.
- Has extensive knowledge in troubleshooting hardware & software faults.
- Proficient with Microsoft Word, Excel and other job specific tools.
- Has firm commitment in finishing tasks according to given instructions.
- Has extensive knowledge in troubleshooting network devices like Cisco switches/routers.
- Experience in setting up cisco switches and routes.
- Superior Linux Administration Skills.
- In-depth knowledge of windows server administration (AD, GPO).
- Knowledgeable in VPN technology (OPENVPN, IPSEC).
- Has extensive knowledge in call center suite (Vicidial, Five9).
- In-depth knowledge in asterisk telephony and IP PBX administration.
- Has a sense of initiative and need not to be constantly supervised.
- Experience working on structured cabling both copper and fiber.
- Firewall security/UTM administration.
- Extensive experience in IP camera system administration.
- In-depth knowledge of Pfsense firewall administration.
- Experience in cloud wireless systems.
- Knowledgeable in PCI audit is a plus.
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Technology Solutions Lead to start ASAP!
Join our Operations Team as a Technology Solutions Lead. A very competitive salary package with opportunities for career growth awaits the successful candidate!
Job Description
- Directly report to Operations Director and will be responsible for the identification, setup, and implementation of CRM, applications, softwares, phone systems, and other tools related to call center operations.
- Liaise with the IT Team, Management, and clients to ensure technical requirements are met.
- Effectively lead the documentation of system requirements and solutions in each campaign.
- Implement proposed solutions using development experience and integration knowledge.
- Configure and ensure software changes to campaigns to assist in business organizational changes.
- Closely work with all stakeholders in developing the BCP of each campaign.
Requirements
- 5+ years of relevant work experience
- Graduate of Engineering, Information Technology, or other related field
- Deep understanding of business technology Dialer, CRM, Ticketing Systems as well as software integration and implementation
- Strong oral and written communication skills, including process documentation
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
- Ability to prioritize, escalate and lead efforts on complex client requests
- SQL, HTML, JAVA Script, APEX coding experience is a plus
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Email Team Leader
Responsibilities:
- Build high performing team, glue team members together and drive things forward in line with company direction.
- Be hands-on and excel doing email customer service; stay on top of customer trending requests; loop agent/customer feedback up and down.
- Responsible for creating and maintaining a high quality work environment by constantly giving individual and group feedback.
- Provide real-time support on assigned agents. Help agents with questions and guide them through difficult interactions/emails.
- Be available for team members that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
- Identify specific coaching opportunities for agents under review through an extensive review of unsuccessful interaction records. Encourage agent performance improvements at a conversation level.
- Monitor agent email responding at a high level to closely track adherence to best practices.
- Monitor email agents’ productivity, whether agents spend excessive time on individual tickets or if they need help.
- Provide statistical/performance feedback and coaching on a regular basis to each team member.
- Write and administer performance reviews for skill improvement.
- Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
- Assist managers with daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to process improvement.
- Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Qualifications:
- Candidate must have an Associate’s or a Bachelor’s degree
- 7+ years of customer service; with at least 2 years of non-voice support supervisory experience
- Ability to coach, train, motivate agents, evaluate their performance, and help them grow professionally
- Excellent organizational, leadership, interpersonal and time management skills
- Ability to quickly align with management instructions and follow through with team members
- Excellent problem solving and email customer service skills
- Attentive to details, efficient, thorough, and has good discernment on spotting opportunities on agent growth and business process improvement
- Ability to remain calm and courteous under pressure and navigate tense situations
- Self-driven, detailed individual who consistently communicates to the client, agents and the Campaign Manager
- Excellent management skills – ability to communicate effectively with team members and managers of all levels
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
- Strong support skills and ability to work well under pressure
- Excellent presentation skills- ability to present ideas, concepts, concerns, and questions in a well thought out, positive and professional manner
- Strong computer application skills including MS Excel, MS Word, MS Power Point and others
- Flexibility to work various schedules
- Willing to start ASAP
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Tier 2 Technical Support – 43K Salary Package + 30K Signing Bonus
What we offer:
- Php 43,000 Salary Package
- Php 30,000 Signing Bonus
JOB SUMMARY:
The Tier II Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the client’s premise as required and/or assigned. The Tier II Support Technician will be responsible for Tier I support escalations and specific server duties as assigned.
SUMMARY OF KEY RESPONSIBILITIES:
- Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and hypervisors
- Automation and scripting of processes
- Use established practices and standard procedures to complete assignments
- Make decisions and exercise judgment within clearly established procedures or practice
- Works with minimal supervision
- Troubleshoot hardware and software using diagnostic tools
- Ensure and support maximum up-time for managed systems
REQUIREMENTS:
- 5+ years of experience, including hands-on computer and networking troubleshooting skills
- Minimum of an Associate degree with major in Information Technology or Information Systems, or equivalent
- Outstanding communication, interpersonal, listening, and analytical skills
- Microsoft certifications are a plus
- Powershell, Python, or VBS experience is a plus
- Hardware and software troubleshooting skills
- Windows 10 Pro, Server 2012R2, 2016, 2019, 2022 operating system proficiencies
- Microsoft 365 Office, Teams experience
- 2016, 2019 Outlook, Excel, Word, Visio experience
- Ability to interact with clients in a professional manner
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Tier 1 Technical Support – 33K Salary Package + 30K Signing Bonus
What we offer:
- Php 33,000 Salary Package
- Php 30,000 Signing Bonus
JOB SUMMARY:
The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the client’s premise as required and/or assigned. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.
SUMMARY OF KEY RESPONSIBILITIES:
- Provides primary support for desktop related issues
- Deliver customer service excellence each day
- Troubleshoots computers systems
- Performs virus and malware removal
- Maintains a secure computer environment
- Supports the clients by addressing problems and their needs in a timely and cordial manner
- Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
- Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution
- Performs other related duties as required to support Company objectives
REQUIREMENTS:
- 2+ years of experience in Windows 10 computer operating systems
- Understands TCP/IP networking
- Experience with remote support software
- Outstanding communication, interpersonal, listening, and analytical skills
- Ability to work well with others
- Must possess problem-solving skills and analytical abilities
- Energetic and self-motivated team player
- Ability to interact with clients in a professional manner
- Must be willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Customer Service Representatives – Earn up to 29K Starting Salary + 10K Signing Bonus!
What we offer:
- Starting salary of as much as Php 29,000
- Signing bonus of Php 10,000
Responsibilities:
Plans and conducts activities concerned with telephone customer support and dental benefit research activity by performing the following duties:
- Research dental plans and communicate with clients according to department specifications.
- Conduct/Answer phone calls from clients and enter data on dental benefit requests.
- Meet department production guidelines.
- Adhere to quality assurance guidelines.
- Assist other employees as needed with researching and communicating.
- Attain the highest level of knowledge regarding researching, communication and customer service.
- Handle fax requests through the fax request program.
Desired Skills & Knowledge:
- At least 1 year of continuous Customer Support experience in the BPO industry
- Excellent English communication skills – both written and verbal
- High level of comprehension and analytical skills
- Strong administrative skills – Accurate typing & spelling is essential to this role.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Knowledge of MS Outlook, MS Internet Explorer, MS Excel, MS Word, and different operating systems
- Willing to work full-time night shift
- Willing to attend training on-site
- Amenable to shifting schedules and work on weekend.
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Outbound Agents to Start ASAP – Earn up to 28K Salary + Monthly Incentives + 10K Signing Bonus!
What we offer:
- Starting salary of as much as Php28,000* (inclusive of account-specific allowances)
- Monthly bonuses
- 10k Signing Bonus
*if hired for our premium account
Responsibilities:
The role is primarily responsible for placing outbound and/or receiving inbound calls, pre-qualifying leads and/or setting appointments.
- Place outbound and/or receive inbound calls and ask pre-qualifying questions based on a given script.
- Provide customer with information on products/services if needed.
- Be passionate about the service; and enjoy working in a consultative service environment.
- Be results-oriented; and enjoy the challenge of meeting or exceeding goals.
Desired Skills & Knowledge:
- Clear speaking voice
- Must have at least 6 months of BPO experience in one company
- Excellent English communication skills – both written and verbal
- Must have excellent command of the English language, with neutral or American accent
- Outbound/inbound sales or upselling experience preferred
- Strong customer service skills
- Strong administrative skills – Accurate typing & spelling is essential to this role
- Energetic, fun and confident personality
- Willing to work full-time night shift
- Amenable to shifting schedules and work on weekends
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Non-Voice Nurses and Physical Therapists for a Home Health Account
What we offer:
- Php 27,000 Salary package
- Php 25,000 Signing bonus
- Non-voice
- Monthly & quarterly bonuses of up to Php 10,000
- Sat-Sun off
Responsibilities:
- Assist with the processing of in-home patient care requests
- Pre-fill medication profile of patients
- Review and transfer medical charts and notes into the system
- Use diagnostic codes in translating written descriptions of diseases/illnesses/injuries
- Encode physician’s assessments and recommendations
- Generate and submit daily/weekly reports to client
Desired Skills & Knowledge:
- Must be a Registered Nurse or a Physical Therapist with a valid PRC license
- Must have clinical/hospital experience
- Clear speaking voice
- Good English communication skills – both written and verbal
- Ability to exercise initiative and independent clinical judgment
- Ability to work with individuals, to enlist the cooperation of many people to perform/achieve a common goal
- BPO experience in a medical account an advantage
- Strong customer service skills
- Strong computer skills – accurate typing & spelling is essential to this role.
- Energetic, fun and confident personality
- Willing to work on-site
- Looking for a long-term position
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Booking Consultants for a Photo Studio Account | Earn up to 250K Commission!
Do you have a sense of fashion and style or just someone who loves sales and empowering people with confidence? If yes, then this could be your dream job!
The Photo Studio is Australia’s largest fashion portrait studio providing a personalised 5-star supermodel experience to aspiring models and social media influencers. Our mission is to inspire diversity in the modelling industry while empowering people with self-confidence and body positivity.
Visit our website to to learn more about us: https://thephotostudio.com.au/
What we offer:
- Work from home opportunity for top performers
- Competitive salary package
- As much as Php 250,000 commission per month (Yes, 6 digits!)
- Signing bonus of Php 10,000
- Travel opportunities to Australia for top performers
- Lots of training and development
- Fixed day shift schedule (Enjoy a work-life balance while earning BIG!)
- Warm leads only!
- With fresh leads daily
- Just 40-50 calls per day!
Responsibilities:
- Place outbound calls to prospects (mostly website and social media enquiries) and convert leads into bookings using a consultative selling approach
- Develop deep and genuine relationships over the phone and discover client issues and motivations
- Use text messages and email content to inform and nurture clients over time
- Follow correct Lead Management process and ensure all leads are contacted within required timeframe
- Gather information about the client and ensure all data is correctly entered into the CRM
- Commit to achieving or exceeding weekly and monthly sales targets
Qualifications:
- Excellent English communication skills – both written and verbal
- Candidate must have at least six (6) months experience in a BPO company
- Sales experience is a plus but not critical
- Competitive and results-driven
- Strong work ethic with the ability to exceed targets
- Basic knowledge in computer applications
- Good listener
- Willing to work on-site, if not eligible for WFH setup
Work schedule: Fixed day shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Customer Service Representatives w/ Retail Account Experience – 25K Monthly Salary!
We are currently looking for Customer Service Representatives for a US-based company that sells auto parts in various online marketplaces.
What we offer:
- Starting salary package of Php 25,000
- Signing bonus of Php 10,000
Responsibilities:
- The role is primarily responsible for taking inbound calls, answering customer inquiries, and administrative tasks. Call issues include warranty and refund request, tracking info and lost package reporting, and general information requests.
- Answering inquiries and providing accurate information about the products.
- Receiving, investigating, resolving and logging customer inquiries in a professional manner. This includes creation of case resolution, replacement of orders and filing of carrier claims.
- Answering customer calls from multiple channels including the company’s site and online marketplaces such as Amazon, eBay, and Walmart and responding based on each channel’s individual policies.
Desired Skills & Knowledge:
- Must have at least 1 year of BPO experience in a retail account, preferably in Amazon and eBay
- Excellent English communication skills – both speaking and writing
- Strong customer service skills
- Excellent computer and typing skills
- Sound decision-making ability, as well as multitasking skills.
- Ability to review customer questions and concerns and respond in an efficient yet customer-focused manner.
- Good writing skills to capture customer concerns and feedback through accurate documentation of customer interactions.
- Willing to work full-time night shift
- Amenable to shifting schedules and work on weekends
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Content Marketing Specialist
Job Overview
The role is responsible for creating original, high-quality content for the company’s digital marketing campaigns.
Job Description
- Research content and consumer trends to define and ideate content goals.
- Write and edit high-quality content for digital marketing campaigns.
- Update published content to keep it relevant and engaging to the target audience.
- Create and update editorial calendar.
- Create content for a variety of platforms including but not limited to blogs, websites, social media.
- Manage effective implementation of SEO and SMO strategies.
- Monitor and analyze content performance.
- Serve as the company’s liaison with its third party digital marketing agency.
- Support the third party digital marketing agency in the implementation of digital marketing campaigns.
- Perform other related duties as assigned.
Desired Skills & Knowledge
- Candidate must have a bachelor’s degree in Communications, IT, Marketing, or any related field
- At least 2 years of relevant professional experience
- Must have a solid understanding of SEO and SMO
- Experience working in a BPO company an advantage
- Excellent English communications skills – both written and verbal
- Able to work under pressure with minimal supervision
- Willing to work on-site
Work Schedule: Willing to work any shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
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