Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:

Sales Development Representative

Responsibilities:

The role is primarily responsible for calling and pre-qualifying leads.

• Manage inbound calls
• Place outbound calls, navigate gatekeepers and ask pre-qualifying questions based on a given script
• Provide customers with information on products/services if needed
• Be passionate about the service; and enjoy working in a consultative service environment
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals

Qualifications:

• Clear speaking voice
• Must have at least 1 year of combined customer service and outbound lead gen/sales experience in one BPO company (B2B preferred)
• VoIP support experience
• Excellent English communication skills – both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Strong customer service skills
• Strong administrative skills – accurate typing & spelling is essential to this role
• Energetic, fun and confident personality
• Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply:Apply Now

Social Media Specialist

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Social Media Specialist to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Executive Boutique/Select VoiceCom and think its a great place to work!.

 

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

The role will be responsible for managing and executing the company’s social media marketing and communication strategies.

Responsibilities:

• Develop and curate high-quality, engaging multimedia content that aligns with the brands voice for various social media platforms (e.g. Facebook, Instagram, LinkedIn, Youtube, Tiktok)
• Identify target audiences and create content tailored to their interests and preferences
• Monitor social media channels for comments, messages, and mentions of the brand
• Foster positive relationships with the online community by responding to inquiries, comments, and messages promptly and professionally
• Track and analyze social media performance metrics (e.g. engagement rate, reach, clicks, conversions)
• Create regular reports to demonstrate the effectiveness of social media efforts to stakeholders
• Plan and execute social media advertising campaigns to meet specific campaign objectives
• Keep up-to-date with the latest social media trends, algorithm changes, and best practices
• To assume other duties as requested by the Management of Select VoiceCom

Qualifications:

• Bachelors degree in Marketing, Communications, or any related field
• 1-3 years of experience in managing social media platforms for businesses
• Solid understanding of social media best practices
• Proficiency in creating various types of content, including text, images, videos and graphics
• Proficiency in graphic design and video editing
• Must be outgoing and comfortable with being the public face of the brand, including participating in live streams, webinars, and engaging with followers directly
• Solid understanding of social media analytics
• Strong written and verbal communication skills, with the ability to maintain a brands voice and tone consistently
• Advanced proficiency in creating and optimizing meta campaigns
• Experience working in a BPO company is a plus

How to Apply:Apply Now

Lead Generation Representative

Responsibilities:​

The role is primarily responsible for placing outbound calls and pre-qualifying leads.

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Qualifications:

• Clear speaking voice
• Must have at least 6 months of e-commerce experience required
• Excellent English communication skills – both written and verbal
• Must have an excellent command of the English language, with neutral or American accent
• Outbound/inbound sales or upselling experience preferred
• Strong customer service skills
• Strong administrative skills – Accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply:Apply Now

Accounting Associate – Compensation and Benefits II

Job Summary:

The Compensation and Benefits Staff helps in the preparation and computation of payroll . She will handle statutory remittances and address employee concerns regarding SSS, PAG-IBIG and PhilHealth. This function buys products that are essential for the Companys daily operations and ensures optimum level of the best quality stocks. She will also handle Inventory Management. Responsibilities include assessing vendors and suppliers and negotiating best terms and conditions. The role includes computation of employees final pay and updating working guide and process flows for the Accounting Department.

Job Description:

General Responsibilities

1. Supports payroll preparation and other payroll reports.
2. Employees final pay computation and releasing.
3. Employees Maternity computation and processing to the payroll system.
4. SSS sickness reimbursement computation.
5. Handles Inventory Management.
6. Negotiate best prices and terms to Suppliers.
7. Accurate and timely creation of Purchase Orders.
8. Receiving of deliveries and updating the Inventory system.
9. Accurate and on time statutory contribution and loan remittances.
10. Accurate and timely preparation of reports and filing of documents.

Essential Functions

1. Assists company payroll calculations, effects adjustments and withholding taxes.
2. Address payroll inquiries, issues from employees in a timely manner.
3. Collates and checks Purchase Requests.
4. Canvass items from various suppliers and prepare supplier comparison.
5. Negotiates prices and terms to suppliers/vendors.
6. Creates Purchase Orders based on approved purchases.
7. Send Purchase Orders to Suppliers and ensure delivery of stocks on time and give updates to the requestor about the status of their order.
8. Monitors stale and cancelled checks and endorses for Journal Entry, as needed.
9. Checks and monitors Official Receipts issued by Supplier like (validity, amounts, etc.)
10. Files Check Vouchers and ensure its completeness with proper supporting documents with valid ORs attached.
11. Monitors insurance additions, deletions, payment, and refunds.
12. Monitor and summarize liquidation of cash advances, including timely deposit of excess cash.
13. Process remittances for statutory contributions and loans.
14. Address statutory inquiries and concerns in a timely manner.
15. Process maternity benefit and sickness benefit.
16. Prepare final pay computation.
17. Maintains suppliers contracts/agreements (Lease contracts, service contracts, etc.)
18. Monitors security/refundable deposits, prepayments and cash funds accountability forms.
19. Prepares accountability report and monitor sim cards, cellphones, and prepaid Wi-Fi issued to employees/agents.
20. Other tasks and reports that may be assigned from time to time as business needs arise.

Performance Expectation

1. On time tax and statutory benefit and loan remittances
2. Purchases based on approved purchase orders and complete delivery
3. Adaptation of latest relevant regulations
4. Being proactive in pre-empting or resolving work-related issues.

Qualifications

1. 1 year experience in compensation and benefits processing and accounting in a Philippine setting.
2. Bachelors degree in Accounting or related field
3. Experience in BPO industry is an advantage
4. Experience in Accounting systems

Good-to-Have Experiences

1. Payroll computation
2. Statutory remittances
3. Final/last pay computation
4. Purchasing
5. Inventory management

How to Apply:Apply Now

Intake Specialists | 30K Salary Package

Responsibilities:

• Help victims of injuries as you call pre-screened individuals for medical and legal interviews
• Dial assigned outbound leads and manage inbound calls
• Evaluate and analyze the client’s responses to a series of questions
• Help clients complete and sign necessary documents and agreements
• Maintain healthy client relationships by professionally answering questions and concerns and by setting proper expectations
• Be passionate about the service and enjoy working in a consultative service environment
• Be results-oriented and enjoy the challenge of meeting or exceeding goals

Qualifications:

• Must have at least 2 years of tertiary education
• Clear speaking voice
• Excellent English communication skills – both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• At least 1 year of solid Outbound Sales experience
• At least 1 year of continuous Customer Service experience
• Strong customer service skills
• Strong administrative skills – accurate typing & spelling is essential to this role.
• Willing to work full-time night shift
• Should have no issues working onsite
• Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift (US Time Zone)

How to Apply:Apply Now

Retention Agent for a US Newspaper Account

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Retention Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions (zero selling involved!)
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Qualifications:

• Must have at least 1 year of combined Customer Service and Sales/Upselling/Retention experience
• Previous experience with subscription service industry an advantage
• Retention experience an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Willing to work on-site

Work Schedule: Night Shift

How to Apply:Apply Now

Booking Consultants for a Photo Studio Account | Fixed Dayshift Schedule

Do you have a sense of fashion and style or just someone who loves sales and empowering people with confidence? If yes, then this could be your dream job!

The Photo Studio is Australia’s largest fashion portrait studio providing a personalised 5-star supermodel experience to aspiring models and social media influencers. Our mission is to inspire diversity in the modelling industry while empowering people with self-confidence and body positivity.

Visit our website to to learn more about us: https://thephotostudio.com.au/

In conjunction with SVC PH, Inc. (an affiliate of Executive Boutique Call Center), we are now looking to expand our offshore team of outbound sales consultants.

Responsibilities:

• Place outbound calls to prospects (mostly website and social media enquiries) and convert leads into bookings using a consultative selling approach
• Develop deep and genuine relationships over the phone and discover client issues and motivations
• Use text messages and email content to inform and nurture clients over time
• Follow correct Lead Management process and ensure all leads are contacted within required timeframe
• Gather information about the client and ensure all data is correctly entered into the CRM
• Commit to achieving or exceeding weekly and monthly sales targets

Qualifications:

• Excellent English communication skills – both written and verbal
• Candidate must have at least two (2) years of sales experience in a BPO company
• Sales experience is a plus but not critical
• Competitive and results-driven
• Strong work ethic with the ability to exceed targets
• Basic knowledge in computer applications
• Good listener
• Willing to work on weekends
• Willing to work on-site

Work schedule: Fixed day shift

How to Apply:Apply Now

Customer Service Experts Needed! Application Specialist

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Responsibilities:

• Manage inbound calls and dial assigned outbound leads
• Help clients complete application packets online
• Deliver high-quality work by paying strong attention to detail
• Evaluate and analyze the client’s responses to series of questions
• Maintain healthy client relationships by professionally answering questions and concerns and by setting proper expectations
• Be passionate about the service and enjoy working in a consultative service environment
• Be results-oriented and enjoy the challenge of meeting or exceeding goals

Qualifications:

• Must have at least 2 years of tertiary education
• Clear speaking voice
• Excellent English communication skills – both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• At least 1 year of solid Customer Service experience
• Strong CRM navigation and administrative skills – Accurate typing & spelling is essential to this role.
• Strong customer service skills
• Willing to work full-time night shift
• Should have no issues working onsite
• Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift (US Time Zone)

How to Apply:Apply Now

Customer Service and Retention Agent (UK Team)

About the account:

This is a newspaper company based in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Service and Retention Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions (zero selling involved!)
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Qualifications:

• Must have at least 1 year of combined Customer Service and Sales/Upselling/Retention experience
• Previous experience with subscription service industry an advantage
• Retention experience an advantage
• Prior UK account experience an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the British consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Willing to work on-site

Work Schedule: 9am to 5pm UK time (subject to change depending on operational needs)

How to Apply:Apply Now

Outbound Agents

Responsibilities:

The role is primarily responsible for placing outbound calls and pre-qualifying leads.

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Qualifications:

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Excellent English communication skills – both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Outbound/inbound sales or upselling experience preferred
• Strong customer service skills
• Strong administrative skills – Accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply:Apply Now

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID