Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Select VoiceCom is an affiliate of Executive Boutique Call Center and is currently looking for:

Email Support Agents – Earn up to 25K Monthly!

What we offer:

• • Starting salary package of up to Php25,000*
  • Temporary work-from-home setup (after passing training)

*includes allowances and other bonuses

Plus the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 1 year of Customer Service experience and 1 year of Sales and Retention background
• Must have at least 1 year of Email Support experience
• Previous experience with subscription service industry is an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Must be willing to attend training on-site

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Customer Service and Retention Experts – Get up to 28K* Salary!

What we offer:

• • Starting salary package of up to Php 28,000*
  • Temporary work-from-home setup (after passing training)

**25K for CSR, 28K for Retention (includes allowances and other bonuses)

Plus the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions
• Attend to billing concerns
• Resolve billing disputes
• Retain subscriptions of customers (for Retention Specialist post only)

Desired skills & knowledge:

• Must have at least 1 year of Customer Service experience and 1 year of Sales and Retention background (for Retention Specialist post)
• Must have at least 1 year of Customer Service experience (for CSR post)
• Previous experience with subscription service industry is an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Must be willing to attend training on-site

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now.

Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Outbound Agents to start ASAP! Get up to 28K Starting Salary + Monthly Bonuses!

What we offer:

• Starting salary of as much as 25-28,000 (inclusive of account-specific allowances)
• Generous monthly incentives

Enjoy the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

Responsibilities:
The role is primarily responsible for placing outbound calls and pre-qualifying leads.

• Place outbound calls and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service, and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

• Clear speaking voice
• Excellent English communication skills – both written and verbal
• Must have an excellent command of the English language, with neutral or American accent
• Outbound/Inbound sales or upselling experience preferred
• Must have at least 6 months of BPO experience in one company
• Strong customer service skills
• Strong administrative skills – Accurate typing & spelling are essential to this role.
• Energetic, fun, and confident personality
• Willing to work full-time night shift
• Willing to work on-site
• Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM on weekdays within 7 working days.

Apply now!

Technical Support Representatives – Earn up to 28K Monthly!

What we offer:

• • Starting salary package of up to Php28,000*
  • Temporary work-from-home setup (after passing training)

*includes allowances and other bonuses

Plus the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Job Overview:

Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment?

We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting our subscribers and readers during troubleshooting activities. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

Responsibilities:

• Provide daily support to subscribers and readers to get them access to digital account and online subscription
• Communicate clearly and effectively with customers, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Communicate with customers via phone, chat, email and SMS.

Desired skills & knowledge:

• At least 1 year of technical support experience on the phone
• Strong communications and written skills that lend to clear and concise text-based communication, including de-escalation skills
• Ability to remain calm and professional in all circumstances
• Previous experience with subscription service industry is an advantage
• Working knowledge of both WINDOWS and MAC operating systems, and Microsoft Office Applications
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Must be willing to attend training on-site

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Chat Support Agents – Earn up to 25K Monthly!

Join us today and enjoy the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

Responsibilities:

• Answer customer inquiries regarding subscriptions
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 3 years of Chat Support experience and at least 5 years of Customer Service experience
• Previous experience with subscription service industry is an advantage
• Exceptional English speaking and writing skills
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.