Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-2031-503484 AU | AU: 1300 728 848 AU| SGP: 65-6653-6528SGP
Your Call Center Partner in the Philippines

Call Center Jobs

Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Enjoy the following benefits:

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:

URGENT HIRING: HR Specialist – Compensation and Benefits

Position Summary:

The position is responsible for all day-to-day activities relating to all areas of Human Resources – Compensation and Benefits.

Responsibilities:

  • Prepares Personnel Action Notice (PAN) for employee’s regularization, movement, promotions and salary adjustments.
  • Prepares monthly reports such as: SSS, Pag-IBIG, Philhealth, BIR and DOLE.
  • Handles employee’s compensation and benefits program.
  • Monitors canteen concessionaire’s performance and services.
  • Monitors employment status of employees who are qualified for the company- initiated benefits.
  • Assist separated employees in processing the exit clearance and exit interview.
  • Tabulate employees’ responses based on the exit clearance and interview and send an annual attrition report to the management for improvement and corrective actions.
  • Attend internal and external audit meetings and prepare the necessary compliance documents.
  • Monitors monthly revocation report for audits.
  • Closely coordinates with accounting regarding payroll and other related concerns.
  • Performs other duties of a similar nature/level or as may be assigned by superiors from time-to-time.

Desired Skills and Knowledge:

  • Bachelor’s degree in Psychology, Human Resource Development Management or equivalent
  • Must have at least 1 year of HR Compensation and Benefits experience
  • Strong analytical and problem solving skills
  • Can work under pressure and can maintain positive and professional attitude towards handling employee feedback and concerns
  • Must be keen to details
  • Proficient in MS Office applications
  • Good English communication skills, both written and verbal
  • Willing to work the night shift
  • Willing to work on holidays
  • Willing to work full time on-site

Work Schedule: Night shift, weekends off

How to Apply: Apply Now

Accounting Generalist

Job Summary:

The Accounting Generalist supports the Accounting Department by preparing payments for vendors within the agreed time frame. The work includes checking and review of invoices to ensure that the documents are properly validated before encoding the data into the system. This position requires preparation of accounts payable reports, matching and validation of documents, filling of check vouchers and unpaid invoices. The Accounting Generalist will also handle bank reconciliation reports, sales report review, recording, and sales reconciliation.

Job Description:

General Responsibility

  1. Accurate and timely review, recording, and tracking of sales and expenses.
  2. Ensures all payables are properly approved before payment processing.
  3. Keeping complete and organized payment voucher files.
  4. Review sales reports and record the same according to Philippine Financial Reporting Standards
  5. Updates books of accounts
  6. Bank and account reconciliation
  7. Implements policies and procedures set and ensures controls.
  8. Maintains reports and historical records.

Qualifications

  1. BS Accountancy graduate or any Accounting related field.
  2. At least 1 year of accounting work experience. Experience in F&B Industry is a plus
  3. Must be proficient in QuickBooks online and online payments.
  4. Knowledgeable of Accounting and Sales/Accounts Payable procedures
  5. Excellent MS Excel and MS Word skills
  6. Keen to details, has data entry skills, and has excellent problem-solving skills
  7. Can work with minimal supervision
  8. Resourceful and with initiative
  9. With high analytical skills
  10. Excellent communication and interpersonal skills

How to Apply: Apply Now

Data Analyst

Responsibilities:

  • Analyze and interpret complex data sets, drawing on your Excel expertise, Salesforce proficiency, and financial background to meet both management and client objectives.
  • Perform thorough data cleaning and organization, ensuring data integrity and accessibility, and meticulously document all processes.
  • Develop and optimize Excel templates and tools for enhanced client and management reporting, utilizing advanced functions, formulas, and macros to provide sophisticated data solutions.
  • Manage and maintain databases, spreadsheets, and reports, leveraging your expertise in Excel and Salesforce to provide operational insights.
  • Identify and implement process automation opportunities, streamlining workflows in Excel and Salesforce.
  • Handle internal reporting and analysis, focusing on performance metrics, list productivity, and financial metrics, using Salesforce to its full capacity.
  • Utilize advanced tools in Excel and Salesforce to enhance report delivery and analytical capabilities.
  • Perform root cause analysis on data discrepancies and operational gaps, using your financial acumen to develop concrete, actionable improvement plans.

Qualifications:

  • At least 3 years of relevant experience in data analysis, particularly in data reconciliation, analytics, and financial analysis
  • Demonstrated expertise in Microsoft Excel, including advanced worksheet creation, data sorting, complex formulas, and macros, backed by a solid understanding of algebra, statistics, or economics.
  • Experience in managing call center data is a plus (e.g., calling lists, dialer systems, workforce management, dashboards), with a focus on financial implications.
  • A strong track record in metrics reporting, control development, and data-driven decision-making, especially in financial contexts.
  • Excellent analytical, problem-solving, and creative thinking skills.
  • Strong written and verbal communication abilities, capable of leading data-focused discussions and articulating prioritized solutions effectively.
  • Ability to manage and prioritize multiple projects and tasks simultaneously, while maintaining a strong attention to detail.
  • Proficiency in Microsoft Word, PowerPoint, and Outlook, with advanced skills in Excel and Salesforce.
  • A detail-oriented, data-savvy individual with a passion for transforming numbers into actionable insights and strategies, especially in financial scenarios.

Work Schedule: Night Shift

How to Apply: Apply Now

SEO Content Writer

Job Overview

The role is responsible for creating original, high-quality content for the company’s digital marketing campaigns.

Job Description

  • Research content and consumer trends to define and ideate content goals.
  • Write and edit high-quality content for digital marketing campaigns.
  • Update published content to keep it relevant and engaging to the target audience.
  • Create and update editorial calendar.
  • Create content for a variety of platforms including but not limited to blogs, websites, social media.
  • Monitor and analyze content performance.
  • Work closely with the companys marketing team members (including SEO specialist, graphics / video specialist, and PPC specialist) to implement marketing campaigns and SEO/SMO strategies.
  • Work closing with any third-party digital marketing agency the company may employ.
  • Perform other related duties as assigned.

Desired Skills & Knowledge

  • Candidates must have a bachelors degree in Communications, Journalism, English, Marketing, or any related field.
  • At least 2 years of professional experience as a writer, editor, journalist or other relevant experience.
  • Experience in creating various types of websites and other online content such as eBooks, whitepapers, infographics, guides, blogs etc.
  • Must have a solid understanding of SEO and SMO.
  • Experience working in a BPO company is an advantage.
  • Experience with IT and/or web development is an advantage
  • Excellent English communications skills – both written and verbal
  • Able to work under pressure with minimal supervision

How to Apply: Apply Now

Sales Development Representatives

About the account:

This leading technology platform offers a Premier Onboarding Call for its advisory board members where the Sales Development Representative builds rapport by doing research to understand the member’s background and objectives.

The Sales Development Representative will use the product and program knowledge learned during training to answer all questions to ensure the member understands the value of the platform. As part of the Onboarding team, this position plays a pivotal role in the first impression and initial training for new advisors and company members, and sets the tone for the program expectations.

Essential duties and responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.

  • Complete 45-minute long Onboarding calls as scheduled with our advisory members as scheduled on your calendar.
  • Actively engage and translate member background and growth goals into the proprietary systems to successfully onboard the new members
  • Promote upsell opportunities to the member to encourage retention and increased revenue
  • Manage a calendar of members to onboard, ensuring a successful and timely completion of the onboarding process and assist members with their needs
  • Follow the scripts provided and take sufficient notes, track and maintain accurate member records and ensure key onboarding milestones are met using the CRM
  • Quickly identify potential issues and escalate them appropriately to ensure the best possible experience for members
  • Ensure a smooth transition before and after onboarding
  • Attend training and team meetings when required
  • Other duties and special projects as assigned

Education, experience, and training:

  • High School Graduate (old curriculum) or SHS Graduate (new curriculum)
  • At least 1 year of recent sales experience in a BPO company
  • B2C & B2B experience needed
  • Preferred experience working in a SaaS (Software as a service) environment)
  • Strong computer skills that include database management, web searches, and email (i.e. Salesforce, GSuite, RingCentral, Mac/PC proficient).

Desired knowledge, skills, and abilities:

  • Basic business acumen to assist in answering product and engagement related questions from advisors
  • Ability to provide excellent customer service while engaging members of diverse background over the phone or email
  • Possess excellent written and verbal communication skills
  • Good understanding of B2C and B2B customer engagement
  • Ability to work independently and within a team environment successfully
  • Possess interpersonal skills in order to build effective internal and external relationships with all level of professionals to maximize company impact
  • Address issues with a solution-oriented approach in a timely and respectful manner
  • Demonstrated ability to effectively complete day to day tasks in an efficient and prompt manner
  • Self-directed and efficient with resources and time, as well as persistent and dependable in meeting deadlines
  • Professional, courteous, and responsive customer service and phone skills
  • Willing to work on-site
  • Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply: Apply Now

Outbound B2B Agents

Responsibilities:​

The role is primarily responsible for cold calling and pre-qualifying leads.

  • Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
  • Provide customers with information on products/services if needed.
  • Be passionate about the service; and enjoy working in a consultative service environment.
  • Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

  • Clear speaking voice
  • Must have at least 6 months of BPO experience in one company
  • Excellent English communication skills both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • B2B or B2C experience preferred
  • Strong customer service skills
  • Strong administrative skills Accurate typing & spelling is essential to this role.
  • Energetic, fun and confident personality
  • Willing to work full-time night shift

Work Schedule: Night Shift

How to Apply: Apply Now

Interested candidates may apply online. (Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 10AM-7PM.)

or

You may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven).We are accepting walk-ins from Monday to Friday 9AM-9PM.

What to prepare:
  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

Job Apply

  • Accepted file types: pdf, docx.
  • Date Format: MM slash DD slash YYYY

Comments are closed.