Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-12026-18056 AU | AU: 1300 728 848 AU| SGP: 65-6653-6528SGP
Your Call Center Partner in the Philippines

Call Center Jobs

Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Select VoiceCom is an affiliate of Executive Boutique Call Center and is currently looking for:

Retention Specialists and Customer Service Agents for our Newspaper Subscription Account

About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists and Customer Service Agents (Voice and Chat/Email Support) that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

What we offer:

Retention Specialist (Voice)

      • Salary package of Php 28,000
      • Signing bonus of Php 25,000
      • Temporary work-from-home setup (after passing training)

Customer Service (Voice) and Chat/Email Support (Non-Voice)

      • Salary package of Php 25,000
      • Signing bonus of Php 10,000
      • Temporary work-from-home setup (after passing training)

Responsibilities:

    • Retain subscriptions of customers
    • Answer customer inquiries regarding subscriptions
    • Attend to billing concerns
    • Resolve billing disputes

Desired skills & knowledge:

    • Must have at least 2 years of Customer Service experience and 1 year of Sales and  Retention background (for Retention Specialist)
    • Must have at least 2 years of combined Customer Service and Retention/Sales experience, handling both chat and email (for Chat/Email Support)
    • Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills (for Chat/Email Support)
    • Adherent to chat and email SOP and KPIs for response times, chat duration, and online availability (for Chat/Email Support)
    • Must be able to multitask, taking 5+ chats at a time (for Chat/Email Support)
    • Keyboard skills required — typing speed of at least 45 WPM (for Chat/Email Support)
    • Previous experience with subscription service industry is an advantage
    • English speaking skills close to native level, minimal to no accent
    • Adherent to SOP and KPIs and must be able to multitask
    • Must have a high degree of professional ethics, integrity, and a team player
    • Understanding of the American consumers’ mentality is a plus
    • Supports the mission of “Truth & Tradition”
    • Strong customer service skills
    • Energetic, fun, and confident personality
    • Willing to work full-time night shift
    • Amenable to shifting schedules and work on weekends
    • Must be willing to attend training on-site

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now.

Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Sales Consultants for a Day Shift Account – Earn up to 6 Digits monthly!

Do you love fashion photography, sales and empowering people with confidence? If yes, then this could be your dream job!

The Photo Studio is Australia’s largest fashion portrait studio providing a personalised 5-star supermodel experience to aspiring models and social media influencers. Our mission is to inspire diversity in the modelling industry while empowering people with self-confidence and body positivity.

In conjunction with SVCPH, Inc. (an affiliate of Executive Boutique Call Center) we are now looking to expand our offshore team of outbound sales consultants.

What we offer:

    • Salary package of up to Php 23,000
    • As much as Php150,000 commission per month (Yes, 6 digits!)
    • Travel opportunities to Australia for top performers
    • Fixed day shift schedule (Enjoy a work-life balance while earning BIG!)
    • Warm leads only!

Responsibilities:

    • Place outbound calls to prospects (mostly website and social media enquiries) and convert leads into bookings using a consultative selling approach
    • Develop deep and genuine relationships over the phone and discover client issues and motivations
    • Use text messages and email content to inform and nurture clients over time
    • Follow correct Lead Management process and ensure all leads are contacted within required timeframe
    • Gather information about the client and ensure all data is correctly entered into the CRM
    • Commit to achieving or exceeding weekly and monthly sales targets

Requirements:

    • Excellent English communication skills – both written and verbal
    • Candidate must have at least six (6) months of sales experience in a BPO company
    • Proven sales ability and experience
    • Competitive and results-driven
    • Strong work ethic with the ability to exceed targets
    • Basic knowledge in computer applications
    • Good listener
    • Willing to work on-site

Work Schedule: Fixed day shift

How to Apply:
Interested candidates may send an updated copy of their resume to jobs@selectvoicecom.com.

We are only accepting online applications for now.

Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

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