Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-12026-18056 AU | AU: 612-8015-5330 AU| SGP: 65-6653-6528SGP
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Call Center Jobs

Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing call center jobs and BPO services from its offices in Cebu IT Park founded in 2008.

While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!” The owners and managers at EB care about their employees and encourage and listen to employee feedback.

If you are considering a move from current call center jobs, or you have a college level education with superior English communication skills and want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Enjoy the following benefits:

  • Generous monthly bonus program
  • Medical / Dental coverage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Annual salary increase based on performance
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Family atmosphere
  • Cozy sleeping lounge and canteen plus entertainment area
  • Great offices in IT park with outdoor private terrace overlooking Cebu City

How to Apply

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.

Campaign Manager – Competitive Salary Package Awaits Successful Candidate!

Job Summary:

This position is a key member of the leadership team supporting the call center and works closely with senior management and clients. We are looking for a person with solid experience in managing various types of campaigns including inbound customer support and outbound lead generation or sales. The ideal candidate would have been the direct point of contact with clients and overseen the management of the Agents and Team Leads working on the account.

Responsibilities:

  • Establish, develop, and maintain a continuous working relationship with the client
  • Ensure that client specified goals are met on a regular basis
  • Effectively coach and manage Team Leads and Agents
  • Initiate, coordinate, and monitor Performance Incentive Programs
  • Provide coaching sessions in both one-on-one and group setting
  • Develop and improve individual and team overall performance
  • Identify and implement necessary changes in scripting, process, personnel, training, and monitoring
  • Conduct weekly and monthly assessment and evaluation

Requirements:

  • Exceptional English verbal and written communication skills
  • At least 3 years of continuous experience as a Sales, Campaign or Operations Manager in the BPO industry
  • Effective client management, performance management, and agent coaching
  • Significant management and training experience with American clients
  • Attention to detail and ability to multitask
  • Excellent decision making skills
  • Self-motivated and able to motivate others by providing constructive feedback
  • Ability to work well under pressure and with minimal supervision
  • Proficient with Microsoft Office with an emphasis on Excel
  • Ability to demonstrate innovation and good judgment/problem solving skills when making decisions

Work Schedule: Night Shift
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

Outbound Agents – up to 28K Salary + 10K Signing Bonus*!

What we offer:

  • Starting salary of as much as Php18-28,000 (inclusive of account-specific allowances)
  • Big monthly bonuses
  • Temporary work-from-home setup during the quarantine period

Responsibilities:
The role is primarily responsible for placing outbound calls and pre-qualifying leads.

  • Place outbound calls and ask pre-qualifying questions based on a given script.
  • Provide customers with information on products/services if needed.
  • Be passionate about the service; and enjoy working in a consultative service environment.
  • Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

  • Clear speaking voice
  • Excellent English communication skills – both written and verbal
  • Must have excellent command of the English language, with neutral or American accent
  • Outbound/inbound sales or upselling experience preferred
  • Must have at least 6 months of BPO experience in one company
  • Strong customer service skills
  • Strong administrative skills – Accurate typing & spelling is essential to this role.
  • Energetic, fun and confident personality
  • Willing to work full-time night shift
  • Willing to work on-site
  • Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

Customer Service Agents with Medical Account Experience

What we offer:

  • Salary up to Php 25,000 (inclusive of allowances & bonuses)
  • Signing bonus of Php10,000

*if hired within the month of September 2020

Responsibilities:
The role is primarily responsible for placing outbound calls and pre-qualifying leads.

  • Place outbound calls and pre-qualify individuals by asking a set of questions
  • There is no selling involved, though you must sound professional and courteous
  • Be passionate about the service; and enjoy working in a consultative service environment.
  • Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

  • Must have worked in a medical institution or healthcare account within the last 24 months for at least 6 months
  • BPO experience in a medical account an advantage
  • Sound medical knowledge
  • Clear speaking voice
  • Good English communication skills – both written and verbal
  • Strong customer service skills
  • Strong administrative skills
  • Energetic, fun and confident personality
  • Willing to work full-time night shift

Work Schedule: Night Shift
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

Training and Development Manager

SVC PH, Inc. is an affiliate of Executive Boutique PH, Inc. and is currently looking for a TRAINING AND DEVELOPMENT MANAGER.

Join us today and be part of our Training Department!

Responsibilities:
The role is primarily responsible for placing outbound calls and pre-qualifying leads.

  • Place outbound calls and pre-qualify individuals by asking a set of questions
  • There is no selling involved, though you must sound professional and courteous
  • Be passionate about the service; and enjoy working in a consultative service environment.
  • Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge:

  • Manages the training and quality team supporting voice and non-voice processes, ensuring successful implementation of BPO programs
  • Drives a stellar customer experience delivered through various processes across multiple LOBs.
  • Identifies training needs within the entire staff base
  • Develops and maintains up-to-date training and personal development plans for all staff. Ensures training targets are met and maintained in accordance with current legislation
  • Delivers appropriate training programs
  • Monitors staff through training programs ensuring personal and organizational targets are achieved
  • Maintains up-to-date records of all training delivered in personnel and electronic files
  • Maintains up-to-date knowledge of legislation relevant to training and disseminates any new requirements appropriately to colleagues.
  • Maintains own personal development in relation to training and the social care industry
  • Produce reports as required
  • Monitor and evaluate the quality performance of both voice and non-voice LOBs
  • Develop quality control performance evaluation strategy and tools, with focus on continuous improvement, target client and customer satisfaction.
  • Implement applicable quality assurance processes which meet the company’s mission and standards
  • Drive quality programs which will aid operations in ensuring continuous process improvement
  • Liaise center quality issues to the appropriate client support group
  • Act as the manager responsible for gathering, analyzing and presenting quality implementation data.
  • Manage the escalation process, insuring standardization and consistency
  • Track current status and progress of critical service quality targets
  • Actively participate in cross-functional support programs to ensure quality issues are covered. Ensures monitoring procedures and scoring adjust as service productivity and sales goals change
  • Assist in recruiting, hiring and training of new trainers, QA specialists and coaches.
  • Ensure Training POC, coaches, QA POC and QA specialists receive appropriate training and support to achieve productivity, performance and accuracy standards in areas including call evaluation, calibration, reliability, internal QA auditing, and other areas as needed.

Qualifications:

  • Candidate must have at least a Bachelor’s Degree in any field
  • At least 1 year of experience as Training and Development Manager or equivalent position in the BPO industry
  • Must have undergone trainings relevant to the position
  • Excellent written and oral communication skills with emphasis on attention to detail.
  • Interpret and or create a variety of instructions via written, verbal, flow chart or other formats
  • Ability to lead analytical discussions, uncover underlying problems, identify and articulate prioritized solutions
  • Ability to analyze data, create plan for behavior change, and consult with other managers and teams to facilitate implementation.
  • Proficient in Microsoft Word, PowerPoint and Outlook

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

Content Creator

SVC PH, Inc. is an affiliate of Executive Boutique PH, Inc. and is currently looking for a CONTENT CREATOR.

Join us today and be part of our Marketing team!

Job Overview:

The role will be responsible for planning, producing, and publishing content for the companies’ social media and other online marketing platforms. The content creator must formulate creative means of building and strengthening online presence through multimedia articles, blog posts, images or videos.

Responsibilities:

  • Writing, editing and proofreading content.
  • Brainstorm with team members to develop new ideas.
  • Build a following on social media.
  • Manage content across all online platforms.

Qualifications:

  • Bachelor’s Degree in Communications, Journalism, English or related field.
  • 3-4 years experience or in a similar role preferably in a BPO industry
  • Outgoing and must have strong interpersonal skills.
  • Must be comfortable being in front of the camera.
  • Excellent written and verbal communication skills.
  • Experience with social media management.
  • Creative and has the ability to develop original content.
  • Ability to develop content that fosters engagement online.
  • Has excellent time management
  • Team player
  • Excellent work attitude
  • Can work with less supervision
  • Must be amenable to shifting schedules and working overtime
  • Must be willing to work on-site

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

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