Executive Boutique Call Center Careers
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of p roviding a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!
Check out our Facebook page www.facebook.com/EBCallCenter
Enjoy the following benefits:
- Medical / Dental coverage (HMO)
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
- Career development
- Life insurance program
- Vacation and family leave programs
- Annual salary increase based on performance
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Family atmosphere
- Cozy sleeping lounge and canteen plus entertainment area
- Great offices in IT park with outdoor private terrace overlooking Cebu City
Select VoiceCom, an affiliate of Executive Boutique Call Center, is currently looking for:
Sourcing Associate to Start ASAP!
System and Network Administrator
Technology Solutions Lead to start ASAP!
Join our Operations Team as a Technology Solutions Lead. A very competitive salary package with opportunities for career growth awaits the successful candidate!
Job Description
- Directly report to Operations Director and will be responsible for the identification, setup, and implementation of CRM, applications, softwares, phone systems, and other tools related to call center operations.
- Liaise with the IT Team, Management, and clients to ensure technical requirements are met.
- Effectively lead the documentation of system requirements and solutions in each campaign.
- Implement proposed solutions using development experience and integration knowledge.
- Configure and ensure software changes to campaigns to assist in business organizational changes.
- Closely work with all stakeholders in developing the BCP of each campaign.
Requirements
- 5+ years of relevant work experience
- Graduate of Engineering, Information Technology, or other related field
- Deep understanding of business technology Dialer, CRM, Ticketing Systems as well as software integration and implementation
- Strong oral and written communication skills, including process documentation
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
- Ability to prioritize, escalate and lead efforts on complex client requests
- SQL, HTML, JAVA Script, APEX coding experience is a plus
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Tier 2 Technical Support – 43K Salary Package + 30K Signing Bonus
JOB SUMMARY:
The Tier II Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the client’s premise as required and/or assigned. The Tier II Support Technician will be responsible for Tier I support escalations and specific server duties as assigned.
SUMMARY OF KEY RESPONSIBILITIES:
- Responsible for the maintenance, configuration, and reliable operation of computer systems, servers, and hypervisors
- Automation and scripting of processes
- Use established practices and standard procedures to complete assignments
- Make decisions and exercise judgment within clearly established procedures or practice
- Works with minimal supervision
- Troubleshoot hardware and software using diagnostic tools
- Ensure and support maximum up-time for managed systems
REQUIREMENTS:
- 5+ years of experience, including hands-on computer and networking troubleshooting skills
- Minimum of an Associate degree with major in Information Technology or Information Systems, or equivalent
- Outstanding communication, interpersonal, listening, and analytical skills
- Microsoft certifications are a plus
- Powershell, Python, or VBS experience is a plus
- Hardware and software troubleshooting skills
- Windows 10 Pro, Server 2012R2, 2016, 2019, 2022 operating system proficiencies
- Microsoft 365 Office, Teams experience
- 2016, 2019 Outlook, Excel, Word, Visio experience
- Ability to interact with clients in a professional manner
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Tier 1 Technical Support – 33K Salary Package + 30K Signing Bonus
JOB SUMMARY:
The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the client’s premise as required and/or assigned. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.
SUMMARY OF KEY RESPONSIBILITIES:
- Provides primary support for desktop related issues
- Deliver customer service excellence each day
- Troubleshoots computers systems
- Performs virus and malware removal
- Maintains a secure computer environment
- Supports the clients by addressing problems and their needs in a timely and cordial manner
- Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
- Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution
- Performs other related duties as required to support Company objectives
REQUIREMENTS:
- 2+ years of experience in Windows 10 computer operating systems
- Understands TCP/IP networking
- Experience with remote support software
- Outstanding communication, interpersonal, listening, and analytical skills
- Ability to work well with others
- Must possess problem-solving skills and analytical abilities
- Energetic and self-motivated team player
- Ability to interact with clients in a professional manner
- Must be willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Customer Service Representatives – Earn up to 29K Starting Salary + 10K Signing Bonus!
Outbound Agents to Start ASAP – Earn up to 28K Salary + Monthly Incentives + 10K Signing Bonus!
What we offer:
- Starting salary of as much as Php28,000* (inclusive of account-specific allowances)
- Monthly bonuses
- 10k Signing Bonus
*if hired for our premium account
Responsibilities:
The role is primarily responsible for placing outbound and/or receiving inbound calls, pre-qualifying leads and/or setting appointments.
- Place outbound and/or receive inbound calls and ask pre-qualifying questions based on a given script.
- Provide customer with information on products/services if needed.
- Be passionate about the service; and enjoy working in a consultative service environment.
- Be results-oriented; and enjoy the challenge of meeting or exceeding goals.
Desired Skills & Knowledge:
- Clear speaking voice
- Must have at least 6 months of BPO experience in one company
- Excellent English communication skills – both written and verbal
- Must have excellent command of the English language, with neutral or American accent
- Outbound/inbound sales or upselling experience preferred
- Strong customer service skills
- Strong administrative skills – Accurate typing & spelling is essential to this role
- Energetic, fun and confident personality
- Willing to work full-time night shift
- Amenable to shifting schedules and work on weekends
- Willing to work on-site
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Non-Voice Nurses and Physical Therapists for a Home Health Account
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Booking Consultants for a Photo Studio Account | Earn up to 250K Commission!
Do you have a sense of fashion and style or just someone who loves sales and empowering people with confidence? If yes, then this could be your dream job!
The Photo Studio is Australia’s largest fashion portrait studio providing a personalised 5-star supermodel experience to aspiring models and social media influencers. Our mission is to inspire diversity in the modelling industry while empowering people with self-confidence and body positivity.
Visit our website to to learn more about us: https://thephotostudio.com.au/
Work schedule: Fixed day shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Customer Service Representatives w/ Retail Account Experience – 25K Monthly Salary!
We are currently looking for Customer Service Representatives for a US-based company that sells auto parts in various online marketplaces.
What we offer:
- Starting salary package of Php 25,000
- Signing bonus of Php 10,000
Responsibilities:
- The role is primarily responsible for taking inbound calls, answering customer inquiries, and administrative tasks. Call issues include warranty and refund request, tracking info and lost package reporting, and general information requests.
- Answering inquiries and providing accurate information about the products.
- Receiving, investigating, resolving and logging customer inquiries in a professional manner. This includes creation of case resolution, replacement of orders and filing of carrier claims.
- Answering customer calls from multiple channels including the company’s site and online marketplaces such as Amazon, eBay, and Walmart and responding based on each channel’s individual policies.
Desired Skills & Knowledge:
- Must have at least 1 year of BPO experience in a retail account, preferably in Amazon and eBay
- Excellent English communication skills – both speaking and writing
- Strong customer service skills
- Excellent computer and typing skills
- Sound decision-making ability, as well as multitasking skills.
- Ability to review customer questions and concerns and respond in an efficient yet customer-focused manner.
- Good writing skills to capture customer concerns and feedback through accurate documentation of customer interactions.
- Willing to work full-time night shift
- Amenable to shifting schedules and work on weekends
Work Schedule: Night Shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Content Marketing Specialist
Job Overview
The role is responsible for creating original, high-quality content for the company’s digital marketing campaigns.
Job Description
- Research content and consumer trends to define and ideate content goals.
- Write and edit high-quality content for digital marketing campaigns.
- Update published content to keep it relevant and engaging to the target audience.
- Create and update editorial calendar.
- Create content for a variety of platforms including but not limited to blogs, websites, social media.
- Manage effective implementation of SEO and SMO strategies.
- Monitor and analyze content performance.
- Serve as the company’s liaison with its third party digital marketing agency.
- Support the third party digital marketing agency in the implementation of digital marketing campaigns.
- Perform other related duties as assigned.
Desired Skills & Knowledge
- Candidate must have a bachelor’s degree in Communications, IT, Marketing, or any related field
- At least 2 years of relevant professional experience
- Must have a solid understanding of SEO and SMO
- Experience working in a BPO company an advantage
- Excellent English communications skills – both written and verbal
- Able to work under pressure with minimal supervision
- Willing to work on-site
Work Schedule: Willing to work any shift
How to Apply:Apply Now
Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 7 working days.
Comments are closed.