Executive Boutique Call Center Careers

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park since 2008. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Check out our Facebook page www.facebook.com/EBCallCenter

Select VoiceCom is an affiliate of Executive Boutique Call Center and is currently looking for:

BE PART OF A CUSTOMER SUPPORT ACCOUNT FOR A US NEWSPAPER

WE ARE LOOKING FOR RETENTION SPECIALISTS AND CHAT/EMAIL SUPPORT AGENTS FOR OUR NEWSPAPER SUBSCRIPTION ACCOUNT!

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

“Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists and Customer Service Agents (Chat/Email Support) that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls and chat/email inquiries. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.”

What we offer:

Retention Specialist (Voice)

• • Salary package of Php 28,000
  • Signing bonus of Php 25,000
  • As much as Php25,000 in monthly incentives
  • Temporary work-from-home setup (after passing training)*

Chat/Email Support Agent (Non-Voice)

• • Salary package of Php 25,000
  • Signing bonus of Php 10,000
  • Temporary work-from-home setup (after passing training)*

*Must have a wired internet connection at home

Responsibilities:

• Retain subscriptions of customers
• Answer customer inquiries regarding subscriptions
• Attend to billing concerns
• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 2 years of Customer Service experience and 1 year of Sales and Retention background (for Retention Specialist)
• Must have at least 2 years of combined Customer Service and Retention/Sales experience, handling both chat and email (for Chat/Email Support)
• Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills (for Chat/Email Support)
• Adherent to chat and email SOP and KPIs for response times, chat duration, and online availability (for Chat/Email Support)
• Must be able to multitask, taking 5+ chats at a time (for Chat/Email Support)
• Keyboard skills required — typing speed of at least 45 WPM (for Chat/Email Support)
• Previous experience with subscription service industry is an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition”
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Must be willing to attend training on-site

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now.

Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Outbound Agents (Appointment-Setting/Lead Generation)

What we offer:

• Starting salary of as much as Php25,000 – 28,000* (inclusive of account-specific allowances)
• Signing bonus of Php10,000*
• Monthly bonuses (amounts may vary per LOB)
• Option to work on-site or from home (company-provided equipment)** 
• Fun and healthy work environment

*Terms and conditions apply; salary package varies per account
**Should have wired internet connection; work setup varies per account

Responsibilities:

The role is primarily responsible for placing outbound and/or receiving inbound calls, pre-qualifying leads and/or setting appointments.

• Place outbound and/or receive inbound calls and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired skills & knowledge:

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Excellent English communication skills – both written and verbal
• Must have an excellent command of the English language, with a neutral or American accent
• Outbound/inbound sales or upselling experience preferred
• Strong customer service skills
• Strong administrative skills – Accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Willing to train on-site
• Willing to work on-site (if profiled to accounts with on-site setup)
• Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now.

Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Nurse Professionals – Up to 28K salary!

What we offer:

• Salary package of up to Php25,000 (inclusive of allowances & bonuses)
• Signing bonus of Php10,000
• Option to work from home after passing training* (subject to change depending on circumstances)

*Should have wired internet connection; work setup varies per account

Responsibilities:

• Assist with the processing of in-home patient care requests
• Work with patients and answer queries regarding services
• Communicate with physicians (will involve calls)
• Generate and submit daily/weekly reports to client

Desired skills & knowledge:

• Candidate/s must have a Bachelor’s Degree in Nursing
• Preferably with at least 2 years of nursing experience
• Ability to exercise initiative and independent judgment
• Excellent written and verbal communication skills
• Empathic listener and persuasive speaker
• Clear speaking voice
• BPO experience in a medical account is an advantage
• Excellent customer service skills
• Strong computer skills – accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Willing to attend training on-site
• Can start asap

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

Tier 2 Technical Support – Earn as much as 35K monthly!

What we offer:

• Starting salary of as much as Php35,000 (inclusive of account-specific allowances and bonuses)
• Signing bonus of Php10,000
• Free lunch for on-site employees*

*during the quarantine period; subject to change

Summary

Installs, modifies, and makes minor repairs to software systems, and provides technical assistance and training to system users.

Essential duties and responsibilities include the following:

• Trains support staff to load specified software packages
• Trains support staff to install or assist service personnel in installation of software
• Works as a client liaison for Vendor issues during troubleshooting
• Meet department production guidelines for Installs (DTI)
• Recommends or performs minor remedial actions to correct problems through troubleshooting
• Works with assigned offices to get data when on the DE Exception report.
• Provides updates, status, and completion information to manager, through Help Desk Tickets, and/or users, via voicemail, email, instant message system, or in person communication
• Completes follow ups and updates open memos with all work until resolved
• Replaces defective or inadequate software packages
• Assist other employees as needed with troubleshooting
• Attain high level of knowledge regarding troubleshooting, company information, and vendor work
• Coping with job stress, getting along with customers, co-workers, management, accepting criticism, staying alert while on duty
• Handle incoming issues for eligibility, dental benefits, plan matching, and linking
• May be required to adjust daily schedule to accommodate trainings (on an as-needed basis)
• Assist in resolving customer needs and answers client complaint calls
• Other duties may be assigned

Desired Skills & Knowledge:

• Must have finished at least 2 years of college education
• At least 2-5 years of continuous Tier 2 Technical Support experience in a BPO company
• Excellent English communication skills – both written and verbal
• High level of comprehension and analytical skills
• Strong administrative skills – Accurate typing & spelling is essential to this role.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Knowledge of MS Outlook, MS Internet Explorer, MS Excel, MS Word, and different operating systems
• Willing to work full-time night shift
• Willing to work on-site
• Amenable to shifting schedules and work on weekends

Work Schedule: Night Shift

How to Apply:

Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.

We are only accepting online applications for now. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.