Working in the Philippines call center is hard. You have to stay awake during odd hours when most people are asleep. You have to study and memorize scripts about certain products so you will be knowledgeable and confident to answer queries just like you’re expecting daily quiz at school. You have to deal with customers that are sometimes not easy to communicate with and you have to reach a certain quota everyday. So, at these times, they usually turn to their best friend- coffee, which for most of us, it only helps us to stay awake but so many things to know about it.
It is a fact that coffee helps inbound or outbound agents to get through the graveyard shift. For coffee drinkers, you feel re-energized after a cup of coffee. It helps reduce the sensation of tiredness, improves your short term memory and increases your intellectual performance. Many studies proved that coffee may also reduce diseases such as type 2 diabetes, Parkinson’s, colon cancer, cirrhosis, gall stones, depression and more.
There are also some interesting facts about coffee. It is first known in Europe as Arabian wine and Arabs are generally known to be the first to brew coffee. And even the famous Lutheran composer, Johann Sebastian Bach who lived in a coffee-hating society showed how he loved coffee when he wrote Coffee Cantata in 1732. Before, US revolution meetings were held in coffeehouses and drinking coffee was an expression of freedom. So many fascinating details about coffee but for me, it is also a great way to socialize and spend wonderful times with friends.