As a business owner, it can be quite frustrating if those in your employ don’t share your enthusiasm for the shared goals you’ve set out for your company.
When most employees are feeling uninspired and unmotivated about the work they do, the company’s ROI suffers drastically. You don’t want that.
There’s one good way to remedy this: start investing more in your employees. How to go about it? You can boost their morale, for starters.
And what better way to boost employee morale than to launch a comprehensive and generous incentive program in the company? It’s a worthy investment that, if implemented properly, guarantees considerable rewards.
To bring home the point, according to a study conducted by Marketing Innovators, companies with high employee morale outperform industry peers by 20-percent.
We here at EB call center know this all too well.
Convinced? Excellent! “But how exactly does an incentive program boost morale?” you might be asking.
Let us count the ways.
Make Your Sales Reps Happy
As the old chestnut goes, “happy employees are productive employees.”
It’s also true and the numbers show it. According to a University of Warwick study, happiness in the workplace result to a 12% spike in productivity.
When you reward your agents for a job well done, they feel that they are appreciated and recognized. They feel a strong sense of value in what they do, thus motivating them to deliver better.
Motivate Your Sales Reps
A hope for a reward is always a powerful motivator for sales agents to perform better in all aspects of the business.
At best, monetary incentives serve as extrinsic motivators because they satisfy direct needs.
But business owners also need to provide employees non-monetary incentives such as verbal and written of good work, etc. in order to satisfy an employee’s self-actualization needs.
When you motivate employees on many levels, they tend to work harder both in the short and the long term.
Give Employees a Sense of Purpose
Cash rewards and attractive benefits are well and good, but deep down, most employees also want to feel like what they’re doing in the workplace is giving them a sense of purpose.
That may sound like sentimental drivel but that doesn’t make it untrue.
By offering employees a wide variety of rewards specifically tailored to motivate behaviors that address the company’s top priorities, they are made to feel that they’re offering something of value.
Reward the Journey, Not the Destination
Sales reps are usually rewarded when they close sales, which is always good, but another terrific way to boost their morale is to also reward them during their journey towards the sale.
By incentivizing key performance indicators, you are encouraging best practices among the entire team, ensuring that the company delivers in areas beyond sales numbers.
Strengthen Professional Relationship Between Sales Reps and Managers
Team-focused incentive plans reinforce camaraderie, a robust feedback loop among colleagues, and team collaboration.
By defining clearly the team’s specific goals and making sure that all members are on the same page, the work environment becomes more pleasant and professional relationships are strengthened.
As established, implementing a comprehensive incentive plan can go a long way into boosting the morale of your sales representatives.
It works two ways: first, being offered reasonable yet challenging rewards gives sales reps control over their success. Second, it gives them opportunities for self-actualization, prompting them to do better because of their innate desire to fulfill their potential.
We at EB Call Center take great pride in our competitive incentive programs, which were developed to ensure that our sales reps are rewarded regularly through their efforts. Are you looking for a reliable BPO company that offers outsourced outbound call center services? Then please reach out and see how Executive Boutique Call Center can help you.