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Even for experienced salespeople, selling a product over the phone can be quite intimidating. However, with the right techniques and strategies in place, not only will the sales person be able to sell more, but he can also reduce the anxiety that he feels when dialing.
Allow me to share with you nine phone sales tips that you can use to get better results out of your sales calls.
1. Set a daily goals.
It is important to identify your sales goal every day. The number of calls you make is one of the things you need to consider when making your daily sales goal.
Meeting a daily goal will help you stay motivated and confident.
2. Plan each phone call carefully.
Before you make a phone call, you have to set your objective first. Ask yourself questions like “Is the call I’m making focused on setting up an appointment?” or “Do I want to make a deal over the phone?” These questions are crucial when you’re developing a script.
3. Choose the right time to call.
Typically, early mornings and late afternoons are the best times in a day to make sales calls. Based on a study conducted by the Northwestern University, the ideal day to call in a week is a Thursday.
Planning the right time to call is one of the key factors that makes a successful sales call.
4. Be confident.
When making a sales call, confidence is essential. If you aren’t confident about the product that you are selling, your clients will notice if you sound nervous.
In the end, they will not be confident about your product. Be sure to use a professional tone over the phone.
5. Don’t be discouraged.
If someone is rude or rejects your call don’t get discouraged. The client doesn’t mean a personal attack. Sometimes people refuse sales calls. Despite the ill treatment, remain polite and respectful, hang up, and proceed to make the next call.
6. Remove/limit your background noise.
Make sure to make your sales calls in a quiet area where you can clearly hear your client, and in turn, he or she can also hear you clearly. No one is going to be interested in talking to you if there is a lot of background noise.
7. Pay attention
If you fail to pay attention to the person you’re talking to, they will do the same to you. Assure your clients that you are listening to them by saying words like “I understand” and “Noted.” These phrases will make your customers feel valuable which is what you’d want them to feel.
8. Do not badmouth your competitors.
Avoid speaking of competitors, if possible. When you say negative comments about someone else, your client will most likely imply that you possess the same traits, especially if your product is similar. Mention the unique qualities of your product instead of bad mouthing your competitors.
9. Follow-up
Not every client you call will answer the first time. Keep trying for several weeks until you reach someone. If your intended client isn’t available to take the call, leave a message. Include your contact details so the client can easily reach you once they are available.
What’s next?
Although telephone sales can be quite challenging, it can help you drum up more customers for your business. That being said, possessing solid sales skills will give you a distinctive edge over your competitors if they do not take the time to implement sales call campaigns. Are you looking for a reliable BPO company who offers outsourced outbound call center services.
If you have comments, ideas, or questions that you’d like to ask, please do so in the comments section below. Cheers!
