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Outbound Call Center

Contact Center Agent in the Philippines Part 2

The call center industry,as a whole, is a family-oriented industry. We have the best employee relationship as compared to other industries. We have our team-building twice in a quarter and we do not have any employee disputes especially with the company I’m working with right now. We can rub elbows with our bosses as well. By this , there’s no employee-employer disputes. Our bosses are also supportive of us. I actually told my friends that if they want to work in a call center they can search over the internet and just type in“Call Center Philippines” in the search tab and it will show them the list of companies that they might have interest to work in.


I have memorable experiences working in the outsourcing industry. While taking calls, some of my customers can hardly hear that I will almost shout just to clear things with them. I also have an irate customers that turned into a lead. I also encountered indecent proposals from some of my clients but I take it as an advantage to turn it a lead as well. I have an intellectual customers who shares me their ideas and point of views. It’s really fulfilling to turn my customers into a lead. It really boost my self-esteem. For me, working in a call center is such a wonderful and fulfilling experience. It’s not a boring job at all.

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Contact Center Agent in the Philippines Part 1

LIFE IN A Contact CENTER

Working in a call center is such a wonderful experience. Some say that it is a stressful job especially that we are working in a night shift(and some are working in a shifting schedules). But for me, I really enjoy working like this. It’s really not as stressful as they say. I’ve been employed at different call centers in the Philippines and each experience was unique and wonderful. In fact, most people working in contact centers enjoy their work. We can easily manage our time here unlike working in other industries that they hardly find time to relax, unwind, do some recreational activities, and to spend quality time with their families. Most people working in other industries are not even well compensated and I think that is the reason why they don’t have time to spend their time for other activities.


Some say that it is not challenging because it’s just a routine job. But for me they are wrong. You can learn new things every end of the shift. First, you will able to develop your communication skills because you are dealing with different types of people. You will get new ideas every time you talk to different customers. It’s not only that we are getting ideas from them. We also share our ideas and opinions to customers. I can also develop my technical skills. I preferably love to work in an inbound call center and provide the best customer service experience in every call.

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My funny experience in applying for a call center job Part 2

The company that I applied is an offshore call center and currently looking for inbound call center agent. They are one of the big companies in the Philippine outsourcing industry. When I stepped inside the company I was totally trembling and my face started to become pale as I looked in the mirror while sitting in the waiting area. I looked at the applicants one by one and then I started to chat to some of the applicants which gave me confidence. I learned that most of them had call center
experience and some are newbies like me too.


When the receptionist called my name to be the next applicant to be interviewed, my body became numb and slowly my vision blurred and when I woke up I was sitting in the receptionist area where everybody was looking at me and some were smiling. I then learned from one of them that I fainted. It was the most embarrassing experience that I have in my whole life that even today I didn’t confess it to my family,friends and even to my best friend since child hood. From that day on I learned that I should be ready and focus in everything that I am going to do and be confident about myself. It was a lesson that made me strong and was my inspiration for my job hunting. Luckily, I’ve mastered the craft and am happily employed right now.

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My Funny Experience Applying for a Call Center Job Part 1

It was a gloomy Sunday afternoon when I was all by myself trying to figure out the emptiness that I felt. I live alone in a dormitory here in Cebu, Philippines. Emptiness that has been in silence and emptiness that has been longing for fulfillment. Then I asked myself ,”what am I going to do with my life? I’m broke,I need money and I need a job”. I cried and when I faced the mirror I saw a newspaper. I immediately took the newspaper and went back to my bed. I read the newspaper and went to classified ads section. Then I wandered from page to page and the job vacancies were mostly call centers in the Philippines. So I asked myself why not try to apply since everybody has the guts for it.


Early morning of the next day I woke up and made my resume with the hesitation of pursuing what I have plan or just stay at home. Then suddenly I realized that this is the moment where I can show and tell to everybody that I can be a call center agent too.I felt that it was my lucky day and optimistic that things would turned out positively.I took a shower but deep within my mind I’m skeptical about my plan. I chose the best dress that I have in my locker, put on my make-up and hurriedly went to I.T Park and applied for an outbound call center that I’ve found in the newspaper.

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Life After Graduation Part 2

I was a fresh graduate and so many possibilities came to my mind. I was now in line, waiting for my interview and this had nothing to do with my profession. I was applying as a market researcher in an outbound call center. I have heard bad feedback from people about call centers because they said they discriminate against nurses, they said they won’t last in the industry. I wanted to change that. I was then hired and trained to be a market researcher and speak with people I haven’t dealt with mostly, Americans. We were taught about their culture, how to sound on the phone.


I loved what I was doing, we were doing surveys and I knew about their current events and I was actually involved, it was the peak of the elections in the US. After that I decided to quit and look for career advancement.

I was floating for a month, undecided and penniless. I was desperate for a job that time and suddenly without my knowledge, someone called me. An actual company was calling me, another call center. It was a starting company, they dealt with lead generation. I was hired and this time it was something different to me because we were trained to be sales agents. Until now, I’m still staying in the company that believed in me. People have to believe in themselves and if they want to see the change in their lives, it has to begin from within them.

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Life after graduation Part 1

There I was after the ceremony, staring at the food on the table. After all the hats were thrown, everyone knew college was done and we have to go somewhere, but the question is, where? All the family members around the table started asking, so what are your plans for the future.


Actually, it was a no-brainer question because the answer was, I have none. In the Philippines, basically a job is so hard to find so how much more building a career. There are call centers mushroomed everywhere but not that easy to get in to unless you have above average English communication skills. Well, all my batch mates were trying to get a job that would fit in with our chosen profession but I didn’t.


Yes, I’m a nurse and like everyone else who thought that being a nurse is the key to having a bright future and going abroad to earn more and help your family, I felt like I deceived myself from choosing the thing that I really loved the most. I love English, the arts, music and especially photography. I felt like I could do more but I just wasted four years of my life living the path that my family wanted me to have, being in the medical field.


Suddenly, it got over me. I have to find a job wherein I could express the things that I really love the most. I bought a newspaper and turned the page on the classified section and the words “Call Centers in the Philippines” and BPO jobs caught my attention.

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