The call center industry in the Philippines is the fastest growing sector in the country.
It has significantly contributed to the country’s growth due to the highly-skilled outbound call center agents that drive their clients to success.
What Is An Outbound Call Center?
An outbound call centers are companies that has call center agents who do outbound calls.
The agents’ primary goals are to generate revenue and establish a list of customers who are interested in purchasing the products and services of their clients.
Outbound call center agents also help with lead generation, surveys, etc.
Outbound call centers use distinct metrics that measure the effectiveness of their agents in landing potential customers.
Their success is evaluated by assessing costs per call, the revenue they generate, and the number of tasks they complete per project.
They also abide by the National Do Not Call Registry mandate instituted in the United States.
Call Center Industry in the Philippines
The call center industry in the Philippines has evolved over the years. In the beginning, the providers offered e-mail response and managing services.
The industry then broadened and started working on customer relations involving travel, technical support, customer care, education, and financial services.
Eventually, some companies offered online business-to-customer and business-to-business support.
Why the Philippines?
The Philippines is an ideal location for outbound call center businesses because of its less expensive operational and labor costs.
There is also an abundance of college-education graduates who seek employment after completing their respective degrees. In fact, most call centers have a young workforce.
Filipinos are also fluent at speaking the English language. They possess excellent communication skills necessary to convince potential customers to purchase clients’ offers.
Due to these characteristics, the country enjoys steady foreign investments.
The Philippine call center industry even attracts more clients from the United States, the United Kingdom, and Australia.
Call center companies usually deal with field customer complaints, read legal briefs, code data, format documents, and attend to medical scans.
These tasks require exceptional skills in explaining processes and informing clients with a steady and clear comprehension of the English language.
This is why the Philippines has been considered as the call center capital of the world. Its college graduates complete several English courses making them experts in this field.
In fact, the Philippine call center industry has even overtaken India as the primary hub for these types of services.
Industry Perks in the Philippines
The Philippines also has numerous modern infrastructure and state-of-the-art technology. These are what you need to deliver high-quality call center services that will satisfy your clients.
Filipinos consistently produce optimal results and can easily satisfy their clients’ needs due to these technological advancements.
Despite being one of the most underdeveloped countries in Asia, the Philippine economy flourished due to the number of successful call center agencies that contribute to its growth.
The industry itself gave birth to skyscrapers, business districts, and high-rise buildings used as call center headquarters for several call center companies.
Two of the most successful companies in the country are Global Headstart Specialist, Inc. located in Taguig and EZY Service Centre Corporation in Pasig City.
Why Outsource in the Philippines?
You will find countless call center agents that are proficient in the English language, talented, competent, and with a strong level of professionalism.
Also, here at Executive Boutique Call Center, we have state-of-the-art technology and infrastructure to ensure that your business is protected against downtimes.
If you’re looking to work with an outbound call center company in the Philippines, call us now at 1-888-700-9555.