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BPO Industry in the PH: 2019 Performance and Future Initiatives

BPO Industry in the PH: 2019 Performance and Future Initiatives

2019 is over, and the Philippine BPO industry continues to progress steadily and perform excellently — contributing to more than 10 percent of the country’s total growth domestic product (GDP) this year.

That means, if you’re looking to outsource some of your tasks to the BPOs in the Philippines, then you are likely to see positive results out of your endeavor.

To give you an idea of the BPO landscape in the Philippines, we’ll look into the industry’s 2019 performance, as well as some future initiatives that can bring a greater impact to the sector’s and national growth.

Digital Transformation and Progress

The Philippine BPO companies have employed various advanced technological trends like service delivery automation (SDA) and robotic process automation (RPA).

For RPA, specialists use software robotics to capture and interpret current applications for controlling data, processing transactions, triggering responses, communicating with other computer systems.

These technologies help boost the speed and accuracy of repetitive processes and encourage BPOs to build high-level capacities.

Moreover, the Department of Information and Communications Technology of the Philippine government launched its Digital Transformation Strategy and National Cybersecurity Plan.

The Digital Transformation blueprint serves to enhance governance and industry and public engagement through digital innovations, which can lead to economic and capacity development.

The latter, on the other hand, details how to protect and bolster national cyberinfrastructures, data privacy of the country’s internet users — including BPO companies — and more.

With these and other initiatives, the country’s continual technological progress can help build better climates for growing BPO industries and other enterprises.

Improved Business Environment

The World Bank reports that, among 190 countries ranked for ease of doing business in 2019, the Philippines rose from the 124th to 95th spot and improved its score from 60.9 to 62.9.

The ease of doing business score indicates how well the country has created environments, reforms, and others to make establishing and running businesses simpler and more favorable.

The Philippines gained better scores in these areas: starting a business, paying taxes, dealing with construction permits, dealing with construction permits, and protecting minority investors.

Furthermore, the Philippines set up the Ease of Doing Business Act, which aims to streamline government transactions, including business-related procedures, cut excessive red tape, and others.

The Act even formed from it the Anti-Red Tape Authority in 2019 to monitor offices’ compliance with its regulations.

With these improvements, you can expect more efficient business affairs with the Philippines when setting up your on-site BPO offices.

Boosting Workforce Capacities

One of the Philippines’ prime advantages over its offshore competitors, in terms of skills and language mastery, cultural diversity and adaptability, among others, is its pool of talents.

The Philippines, though, needs to catch up with the advancing technologies and some of its ASEAN neighbors in terms of artificial intelligence (AI), emerging job skills, and others.

To address that and preserve the country’s good standing in the global outsourcing market, Philippine BPO stakeholders agreed to strengthen their workforce’s capacities and train them on new skills.

That inspired the program, Smarter Philippines through Data Analytics R&D, Training, and Adoption (SPARTA), designed to capacitate 30,000 professionals from the BPO industry, academe, and the government on data science and analytics.

At the same time, various academic levels in schools around the Philippines now offer AI-related programs like robotics, as well as animation, and gaming.


The Philippines still holds a promising outsourcing potential for company owners and executives. 

These scenarios from the past year show that the BPO industry remains a competitive venture you can take on in 2020 and beyond.

For more details about Philippine business process outsourcing call centers, give us a call or drop an email here.

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