The declaration of the Philippines as global number one in the voice BPO services is only an evident sign of a positive 2011 for BPO industry. The Philippines sunshine industry is expected to shine even brighter in 2011. The Commission on Information and Communications Technology (CICT) project that the Philippine IT-BPO industry could yield about US$11 billion in revenues for the year 2011, which would be a 20% increase from 2010’s estimated revenue of US$9 billion. BPAP and CICT also project that the industry could create an additional 84,000 jobs next year, bringing the total number of IT-BPO workers in the Philippines to around 610,000.
The highly-skilled Filipino workforce will be the key to make this projection possible. In fact, young Filipinos prefer to start their career in the call center business. There are universities that offer courses that are related with BPO to shape up their skills in this line of industry. This is the reason why our country is abundant with young college-educated individuals who are eager to join the attractive call center profession. Despite of this, Philippines call center agents have to go through serious training that helps improve their English skill as well as provide them with discipline, self-esteem, and the corporate attitude to survive in any business environment. The training may be difficult at the start, but workers find out that it’s all worth it as the job boosts their self-confidence and communication skills. With the cooperation and support of the government and private sector, it is with no doubt that the 2011 industry growth figures can easily be achieved.