Executive Boutique Call Center (EBCC) is proud to announce that we are certified as a Great Place To Work®. In aiming to provide businesses with highly skilled agents who can accurately reflect brands and efficiently deliver services, we have nurtured our team by creating an environment where personal growth and career growth are equal priorities.
“Since our founding in 2008, we have always made it our mission to create a company that people were excited to work for. We have tried hard to maintain our family atmosphere even as we have grown,” says Mark Shapiro, CEO of EBCC. “We knew that our success would come through focusing on employee development and providing opportunities for advancement and skill enhancement. Being recognized as a ‘Great Place to Work’ further validates our 15-year effort to achieve exactly that.”
Getting Certified by Great Place To Work®
Great Place To Work® (GPTW)has been quantifying the employee experience since 1992. Having surveyed over 100 million employees worldwide, they have become the global authority on workplace excellence.
The Trust Index Survey™, GPTW’s proprietary data-based methodology, demonstrates that trust leads to success. Certification involves surveying a company on the five dimensions of GPTW’s Trust Model©: Credibility, Fairness, Respect, Camaraderie, and Pride.
Based on GPTW’s system, a certified company will likely achieve steadier financial performance, lower attrition rates, and better client satisfaction than its competitors.
EBCC embarked on a two-week period of gathering our employees’ experiences and completing a Culture Brief™, and we are happy to share that we have met the benchmark of a trustworthy workplace.
“I have worked in EBCC for more than 11 years and witnessed the company grow from what it is today. I have been with various companies before and can attest that EBCC is one of the greatest places to work,” says Elsie Avergonzado, HR Manager at EBCC. “Here, we strive to build an environment geared toward personal growth while creating a unique and fun workplace. We are committed to providing a work-life balance to our employees, and with that, we have numerous programs and projects that allow our employees to unwind and engage with the community around them. Truly, EBCC provides the right workplace, and I am thankful to be part of the organization with great leadership.”
Our Next Steps
EBCC believes that being an excellent workplace does not stop at this certification. Beyond the perks and benefits we offer, we will continue exploring opportunities to empower our employees.
“As a recruiter, the certification may help attract candidates seeking an awesome employee experience,” says Dianne Carpio, Recruitment Manager at EBCC. “It may encourage them to know more about our company, benefits, and culture.”
EBCC is grateful for the continuing trust among our people. We are committed to an evergreen process of refining our performance, and we look forward to supporting more businesses as a PCI-compliant, HIPAA-compliant, and SOC 2-certified call center.
If you are interested in improving customer satisfaction, streamlining your operations, and meeting your revenue goals, get in touch with us today!