It is definitely the people are the greatest assets of a company and they are the moving force behind call centers in the Philippines. It doesn’t make any difference whether the company’s inbound our outbound. A call centre is only as good as the people it keeps.
As we all know, business nowadays is all about productivity. The place of work is not just a setup where people get paid for their presence and attendance of a few hours. The salary is in return for work done and the amount of work completed reflects the worker’s productivity; which in turn is determined by a series of factors besides qualifications and experience.
The level of the employee’s productivity in any organization is largely responsible for the profit making ability of the organization and its survival in the long run. There are many ways to increase productivity in a company. You need to set clear goals with your team members. Assign each member with specific duty to identify their capabilities and weaknesses. It is also important to follow up with them about progress at various stages. Develop a system where each member needs to document his or her steps on a progress map.
Stay responsive and open to new suggestions that may come from team members. Outstanding leaders go out of their way to boost the self esteem of their employees. It makes an employee feel important and that employee will strive to do better each day. You also need to encourage team work for better results.
You must teach your employees the importance of inspiring each other even in your absence. And best of all, make sure that people enjoy their work and are happy to come to work every day. In fact, make your working environment a happy environment and influence enthusiasm among your Philippine business process outsourcing call center agents.