The Philippines is the acknowledged global leader in the BPO industry, a fact attributed to Filipinos possessing the qualities needed to deal with a job as demanding as being an inbound call center agent or outbound call center agent. Frequently, Philippine call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and customers. One way of relieving stress is by having fun and a positive outlook towards work.
As everyone knows, laughter is the best medicine. It is a powerful antidote to stress, pain, and conflict. Nothing works faster to bring your mind and body back into balance than a good laugh. Humor lightens your burdens, inspires hopes, connects you to others, and keeps you grounded, focused, and alert. According to a study, people who have fun on the job are more creative, productive, better decision-makers and more likely to get along better with co-workers. They also have fewer absents, tardiness, and sick days than people who are not having fun. Nowadays, companies realize that if they want to survive in the global market place, they have no choice but to be able to adapt quickly. They need to fine-tune employee recognition and engagement through effective programs that can spread positive energy within the organization and may lead to increased profit margins, customer retention, productivity and more.
Making work fun helps employees maintain performance and consistently provide quality, because it serves an outlet for tension and stress and makes work more enjoyable. Employees learn that they can lighten up on the job, and continue to be competent and professional. The key is taking your work seriously, while taking yourself lightly in doing that work. Enjoy what you do and do it well to make room for improvement and none for failure; that way, everyone wins.