The business process outsourcing firm Select VoiceCom and its sister company Executive Boutique Call Center are expanding to 525 seats at their Cebu IT Park location in the Skyrise 2 Building. In addition to the added seats, they will be building a new employee lounge and entertainment area. Cebu is one of the top global outsourcing hubs in the Philippines.
Founded in 2008, the companies currently employ more than 400 people between them, and service both B2B and B2C accounts in a wide variety of verticals such as healthcare, legal, education and real estate. Select VoiceCom services clients based primarily in Australia, Singapore, and Hong Kong, while Executive Boutique focuses on the US and UK markets.
“We have seen steady annual growth by partnering with small and medium-sized companies looking to move all or some of their domestic call center operations offshore to expand their operations and increase profitability,” said Mark Shapiro, President of Select VoiceCom and Executive Boutique. “Our location in Cebu IT Park has been a tremendous plus for us. Being surrounded by some of the largest call centers in the world has given us access to a constant supply of well-trained agents that prefer a smaller center work environment and a more results-oriented salary structure. We encourage our clients to offer substantial performance incentives that can attract top tier agents.”
The client accounts for both companies typically range in size from 10 to 100 dedicated agents, and they anticipate adding at least 200 more agents by the end of 2017 just to service existing client growth.
For more information on Select VoiceCom and Executive Boutique Call Center, please contact them through their website www.selectVoiceCom.com.au or www.EBcallcenter.com. Or by email to firstname.lastname@example.org or email@example.com.