Small and Medium US companies are finding it easier to outsource offshore

A successful product launch is a great thing. It means your product development team marketing team and advertising all created a perfect storm of development. But what happened when your launch is too successful. What if all of the sudden you are flooded with customer service calls, product information calls and basic sales ordering calls that your current staff and possibly your phone system is not ready to handle. This is when you may be considering hiring an inbound call center to help.
Many small and medium businesses that are looking for call center assistance focus on searches in the U.S. and think they are too small to consider an offshore call center. This can often be a mistake. There are many offshore call centers in the Philippines and India who are happy to take on smaller projects. Some call centers even specialize in small business customer service.
Most offshore call centers should be able to set up a campaign very quickly and start taking calls for your business. Once the call center agents are trained in how you want them to present themselves and your product, you are ready to let them start taking calls for your business. Your in-house staff will now be able to focus on what they were originally hired to do and your business can run at peak efficiency.
Another advantage of outsourcing your call center is flexibility. Let’s say your product has an amazing launch but then starts to taper off a bit. Using a Philippines business process outsourcing call center will give you the flexibility to ramp down the number of agents. An alternative that is not as available if you hired the employees yourself and increased you IT and phone systems to handle the initial burst of business. Or if your product is seasonal you can work with your call center to plan your needs throughout the year.
There may have been a time when outsourcing was for the big and mighty companies with international reach but now it is available to companies of any size. There are small offices in Ohio who might employ one virtual assistant in India and a manufacturer in Kentucky who may have a room full of call center agents answering their customer questions in the Philippines. The world is becoming a smaller place.