According to recent statistics, travel and tourism contributed close to 2.9 billion U.S. dollars to the global GDP last year. Dozens of different industries– ranging from transportation and hospitality to hotels— incur significant capital expenditures to stay relevant in an ever-changing market.
Further, the COVID 19 crisis has had a significant impact on travel and tourism worldwide, forcing businesses to respond with thoughtful strategies on how to recapture a market once safety concerns subside. In the end, it is all about delivering an amazing holiday experience along with seamless customer service– but how do companies achieve this in a post-pandemic environment?
Business process outsourcing allows hospitality and tourism businesses to move beyond survival mode during these disruptive times. BPO travel and tourism services are not only incredibly cost-efficient, but they can also help ensure better customer satisfaction– increasing bottom-line performance.
Outsourcing processes like booking and reservations, general customer support, and accounting can take an enormous burden off of internal staff. With more time and resources available, travel agents, railways, airlines, tour operators, hotels, and car rental agencies can create more value in everything they offer.
Custom BPO services for the travel & tourism industry
A qualified BPO provider can help your business strengthen customer relationships, enhance operational efficiencies, and adopt the latest technologies, without investing huge sums in new infrastructure or employees.
Outsourcing non-core duties enable hotels, tour operators, and other travel titans to focus on sustainable growth, repeat business, and ways to improve profit margins.
Scale your operations with affordable call center services, which can be customized to your needs.
- Payroll processing
- Data management
- Hotel and vacation rental reservations
- Itinerary changes
- Customer support
- Email and live webchat
- Loyalty program management
- Promotion of products: upselling and cross-selling
- General inquiries
- VIP customer assistance
- Fraud Verification/monitoring
BPO drives operational efficiency
Companies within the travel and hospitality industry turn to BPO for a variety of reasons:
- Access to 24/7 customer support
- Business hours extended regardless of time zone
- Lower operating costs
- Streamlined workflow across departments
- Multi-channel customer support
- Ability to offer more competitive pricing
- Resources to strengthen and expand your brand
- Access to PCI compliant technology
- Advantageous cost-performance ratios
Travel industry outsourcing = competitive pricing and higher revenue
Whether your customer needs to reschedule their flight, book a hotel, or make some last-minute itinerary modifications, EB Call Center is positioned to offer world-class support. Our Philippines-based call center provides round-the-clock customer assistance that lets travel and hospitality operations drive their business forward. With our cost-efficient BPO services, you can achieve much-needed scalability while adapting to your customer’s changing expectations and values for a flawless experience.
We offer a broad range of back-office and support services that can improve customer loyalty and retention. Our highly trained agents have an in-depth understanding of the tourism industry and become a seamless extension of your travel business. Call today to request a free quote.