BPO in the Philippines
Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has shown a median expansion with a rate of 20 percent each year, which still has room for future growth. ASSOCHAM, India’s apex trade association, reports that their BPO services have significantly declined since more and more organizations are gearing towards the Philippines. This is due to the versatility of the Filipinos in terms of skills since they appear to be able to do it all. Filipinos have neutral accents, have extensive knowledge in finance, IT, and even in graphic design and social media management. The skillset and talent of Filipinos have proved to be a valuable asset for BPO companies.
A projected $40 billion dollars in revenue is projected to be generated by BPO companies while simultaneously providing stable jobs for 2.8 million Filipinos over the next five years. This industry has also highlighted Individuals specializing in fields such software development, web design, back-office processes, and call center operations. Such professionals are in the frontline in major BPO operations which they provide quality businesses around the globe while also cutting costs for labor, streamline operations, and scale the workforce as needed.
Major cities in the Philippines like Davao, Manila, Makati, Quezon City, and Cebu City have turned as an outsourcing hub. This may be primarily due to the yearly produce of graduates and young professionals. After all, BPOs offer good work culture, competitive salaries, and numerous benefits. Some also offer the option of having to work from home as a remedy to the country’s unsolvable traffic and commute problem. It certainly attracts those with and without experiences alike.
The BPO industry in the Philippines has also proved to be a vital component in the growing economy. BPO and call center companies throughout the countries have accounted to nearly 10 percent of the country’s Gross Domestic Product and are forecasted to employ some 1.8 million residents by the end of 2018. The Philippines’s Commission on Higher Education (CHED) has even assisted universities to offer curriculums focused on training potential BPO and call center workers.
Speaking of Cebu City, it is also home to Executive Boutique (EB), one of the Philippines’ top BPO companies. EB provides excellent customer support, tech support help desk, and outbound calls. EB provides a desirable workplace, competitive wages, full health benefits, motivational performance bonuses, and team-building activities. They also boast a 3 percent average monthly turnover rate, which is way below the industry average which can sometimes be as high as 45 percent. EB also has all the key characteristics that companies and employees alike should look for from 24/7 tight building and computer security down to professional training and benefits for employees. EB has certainly established itself as a force to be reckoned with in the BPO world. Surely you can’t go wrong with Executive Boutique Call Center.