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After careful consideration, you are now 100% convinced that by outsourcing some of your business tasks, not only will it streamline your operations, but it will also increase your bottom line.
Now comes the challenging part of choosing the right BPO partner who is a perfect fit for your business. According to the Philippine Statistics Authority (PSA) report of June 2018, there are 851 registered BPO companies in the Philippines.
With such an overwhelming number, how do you decide which company to choose?
Qualities of a Good BPO Company
The list that follows are some of the criteria to consider so you can narrow down your choices and make an informed decision.
1) Tenure and Experience
The amount of time a BPO company has been in operation is an excellent place to start.
The longer a company is in the industry, the more experience it has under its belt.
Questions you can ask as the hiring company can be “How long have you been providing BPO services?” “What type of services do you offer?” and “How did you service companies similar to mine?
Experienced outsourcing companies have a better idea of what your needs are and how to meet them.
2) Services On Offer
It is always to your advantage to choose a BPO partner that has a diverse portfolio of services. It may be the case that you only need them for administrative tasks like scheduling appointments and data entry as of right now. But, as and when your company grows, a great BPO company will be able to support your growth and scale with your business.
It is a bonus, when the company can offer attractive rates for bundle servicing. You enjoy significant savings!
3) Sound Business Proposal
It is also critical that your potential BPO company can articulate the business plan in delivering your services, be able to track results and come up with concrete steps in resolving issues so that you understand what you are paying for.
It also doesn’t hurt if your BPO partner has accreditation in specific areas such as project management and quality control.
4) Technology and Infrastructure
Your potential BPO partner must be equipped with up-to-date systems and technology in delivering services to you. This ensures that your outsourced tasks are completed efficiently and promptly which translates to faster turnarounds and higher productivity.
5) Competitive Pricing
It is a known fact that outsourcing brings tremendous savings. So it makes perfect sense that you would want to get value for your money.
Before deciding, carefully consider the package being offered – the services that come with it and the terms and conditions.
6) The Workforce
The success of your outsourced services depends largely on your workforce. So it is crucial that you are aware of staffing arrangements like how they choose their talents; the talents qualifications and background; the training programs your potential partner offers.
You would particularly want to know how many dedicated team members will work for your account to determine who will deliver faster turnarounds and best results.
What’s Next?
Be confident and choose Executive Boutique! We deliver excellent service and guaranteed results with our team of experienced BPO management, qualified agents and our cutting-edge technology. Get accuracy and efficiency at a fraction of what you are currently spending.
Call us today to find out more!
