Customer expectations and preferences continue to change as it is shaped by the progress and development of technology (among other things).
Convenience, resolution times, and agent expertise remain to be some of the main criteria for consumer satisfaction.
The Microsoft 2017 State of Global Customer Service survey reveals that 96% of consumers believe that customer service is essential and plays a huge factor in brand loyalty.
It proves that providing customer service is imperative and is expected in businesses and organizations.
Outsourcing Your Customer Support Needs
Understanding that customer experience is a key differentiator is the easy part.
The challenge often lies on the implementation of the customer service efforts. Such is particularly you’re a startup since you might not have the time and resources to put your customer support workflow into action.
This is where outsourcing plays a significant role.
It may very well be the best solution to your customer support needs.
The following are the reasons why outsourcing makes perfect sense:
Allowing you to cut costs on several ways is the number one benefit of outsourcing.
First, it saves you time because it eliminates the need to find the right people to form your customer service team. As a business owner, you cannot afford to waste time on recruitment efforts because it is time-consuming. Instead, you should be focusing on what really matters to you and your business.
Second, it saves you from paying employee benefits. Your outsourcing partner provides you the team you need. Paying employee benefits and compensation is their responsibility.
Third, it saves you office space and equipment. Running a customer service team means having adequate office space backed by state-of-the-art equipment and technology.
Outsourcing companies have well-maintained, fully equipped, and highly efficient workspaces specially designed to carry out massive-scale operations.
Promotes Worry-Free Budgeting
Working with an outsourced partner means you pay a fixed monthly expenditure. You no longer have to worry about going over and above your budget. The anxiety of suddenly paying for equipment repairs are gone. Because with outsourcing, you already know the exact amount you need to fork out.
Access to Talent
An outsourcing company is like a one-stop-shop. You will find workers with specialized skills and talents. You will find IT specialists, customer service specialists who can speak a different language, financial experts, medical transcriptionists, payroll experts, etc. That talent you have been looking for may just be waiting for you there.
Enhanced Service Quality
Not only do outsourcing companies provide you with workers of different skills and talents, but they also offer you the best ones in their field of expertise. Reps working for outsourcing companies undergo a rigorous screening process and go through in-depth training to ensure they come out ready and able.
You are guaranteed high-quality, professional service, meeting your picky consumer’s expectations.
Need a reliable Philippines business process outsourcing company to outsource your customer support needs? Executive Boutique is your call center partner in the Philippines!
Our services include inbound customer service support, technical and help desk support, back- office support, and outbound call support for telemarketing, lead generation, market research, and the like.
We offer the best value for your money, without being tied down to a long term contract.
Interested? Contact us today to find out more!