There are many answers to the question of why you would want to outsource to the Philippines.Some are more obvious than others.Probably the most basic reason is that the labor rates for talent in the Philippines are much less than the salaries in the U.S. And you will still be hiring a college educated English speaking person with similar skill sets.The Philippines is the third-largest English-speaking country in the world, has an excellent educational system, and produces more than 400,000 college graduates each year.
Not all functions in an office can be outsourced but when you think about it so many functions can be handled by an outsourced employee. Virtual assistants are becoming very popular these days because businesses see the cost savings of employing an offshore employee. You no longer need to set up a computer and deal with all the paperwork that comes with hiring someone in the U.S. A well established call center in the Philippines can have your virtual assistant set up in a matter of days.
The cost saving are even greater when you look at a function such as outbound telemarketing. Let’s say your business is looking to generate leads for a sales campaign. For the price of 1 outbound telemarketer in the US you could employ 4 outbound telemarketers in the Philippines. Also your Filipino employees are going to be college educated and probably have a good attitude about the work they are doing. A career as a call center agent in the Philippines is highly sought after and well respected. Many call centers offer opportunities for job advancement and salary that don’t exist in other areas of the Philippine economy.
Filipinos have a well-deserved reputation as hard workers and excellent employees with a positive attitude toward relationship building and customer focus. Call center agents in the Philippines business process outsourcing industry exemplify this reputation. Their success as outbound telemarketers, virtual assistants and inbound customer service reps can help small and medium businesses grow.