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From the blog

Why You Should Consider Outsourcing Your Claims Submission

Claims SubmissionTo keep up with the changing times where processes and operations in businesses are fast-paced, electronic and innovative, companies are relying greatly on outsourcing.

Outsourcing allows companies to save on their operational costs while maintaining efficiency in their core operations. Services provided can be customer service, administrative tasks such as scheduling, planning, contract processing, Human Resources, IT — the list goes on.

There is also claims submission, of course.

What is claims submission and why must it be outsourced?

According to the Medical Dictionary, claims submission is the “electronic or manual transmission of data to payers or clearinghouses.”

By definition, claims submission is easy enough and very straightforward. And this task can be accomplished in no time with little to no help required.  

However, before the submission part, there are several steps involved. Take for example when filing for a medical claim, the first thing you need to do is collect your itemized receipts, then complete a claim form and make at least one copy of all your documents.

Next comes calling your insurance provider to re-confirm if there are any additional documents that they may need and how long it will take for them to process and pay you. Only when you are absolutely certain that your documentation is complete then will you send out your claim.

Rather than be involved and get caught up in the collection of documentation and the filling out of the claim forms, wouldn’t you rather do something that is well worth your time and instead focus, on other important aspects of your business?

There are advantages to outsourcing your claims submissions as highlighted below:

Cost efficiency

Instead of spending on annual wages and benefit packages for in-house claims specialists, you can choose to outsource this task instead. Not to mention the unnecessary stress and additional costs involved in hiring your claims specialists and training them.

Outsourcing also helps you save on your operating costs. You no longer need to invest in new systems nor do upgrades and maintenance.

Access to the latest technological tools and systems

As BPO companies in the Philippines are equipped with the newest software and technology, you can be assured that your data is protected as well as, reduced, to zero-error claims. This, in turn, would mean faster processing and return of your money.

Work Efficiency

In-house staff and managers can devote their time and energy to more relevant and core business operations. Instead of constantly following up on the processing of the claim, especially when it’s been rejected, the BPO company in the Philippines will take care of this for you;

Since call centers work round the clock, claim submission can be done anytime at your convenience.  

What’s next?

Here at Executive Boutique, you can depend on our highly qualified and well-trained professionals to provide superior customer service. We use only the latest technology and employ cutting-edge solutions that result to higher volume processed with faster turnaround time adhering to strict quality control measures and regulatory compliance.

You can rely on us to provide unparalleled claims submission services as follows:

  • Virtual and onsite training for your in-house personnel
  • Routine billing software data entry
  • Document review for correctable billing errors
  • Submission, filing, and follow-ups
  • Reports on claims status and overall billing department efficiency
  • Denied claims processing and re-submission

Contact us today if you would like to know more about our products and services at 1-888-700-9555. Or maybe you would like to email us instead at info@ebcallcenter.com to get a quote? It’s free – get yours today!

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