Outsourcing to a technical support call center in the Philippines is a smart, competitive move. Modern enterprises face ever-increasing costs associated with hiring, training, and staff management that put the squeeze on their operational efficiency. Executive Boutique Call Center offers you the chance to quickly scale up your business with better quality staff than what is locally available and affordable.
Examples of Technical Support Services Outsourced to Executive Boutique
Our large call center in Cebu City is fully capable of providing:
- Site Navigation Training
- Software & App Support Call Center
- Software Installation
- Software Training
- Help Desk Call Center Service
Why Consider Outsourced Technical Support?
In a nutshell, all the big guys — — outsource because they want to do more with their capital resources. They don’t want back-end processes like customer support or technical support to suffer, but they also want to invest in competitive areas like product and business service development or market expansion.
Access to technology is another reason business leaders choose to outsource technical business processes. With new platforms emerging all the time and service technologies evolving at a rapid clip, companies must keep pace to survive. Yet, it takes time, money, and effort to stay abreast of what’s happening. We’ve already done all that legwork for you. Our experienced staff is already trained in the latest industry-leading call center technology.
With technical support outsourcing through Executive Boutique, your own dedicated team of specialists delivers the reliable, high-quality support your customers expect, without them ever knowing your native English-speaking staff is located overseas. Our staff is trained to handle your hardware, software, and mobile applications, and to know your business inside-out, so they can act as an extension of your internal team.
Meanwhile, you can focus on product development, front-end services, marketing, and expansion. Our customized IT support solutions evolve and grow with your changing business needs, whether you wish to expand or contract the amount of back-end support in response to market conditions.
Outsourced technical support:
- Dramatically reduces your overhead
- Increases performance and response time
- Fast ability to ramp up or reduce staff, as needed
- Better qualified, dedicated staff without paying salary, training, and benefits
- 24/7 support for your customers, including weekends and holidays
- Access to modern, cloud-based technology without a learning curve
Tech Support Call Center in the Philippines
The global tech support outsourcing market is expected to continue expanding another 8 percent by 2022. IT support teams are challenged to cater to consumer demands with the latest technical innovations and round-the-clock service. Dedicated customer service teams overseas can provide comprehensive support in the most cost-effective manner.
The Philippines is widely considered one of the most attractive locations for outsourcing business services. The country boasts a 94 percent literacy rate, as well as a large population of young, college-educated, English-proficient workers. The Filipino work ethic is similar to Western culture, with workers taking great pride in their well-paying call center jobs. Cebu City, where we are located, is frequently among the top 10 cities in the world for tech support outsourcing, with our excellent educational environment, government incentives for call center projects, and the newly-completed international airport terminal just across the bridge in Mactan.
What You Get When You Work with Us
Executive Boutique handles all employee recruiting and screening based on your specified criteria, as well as all training and ongoing tech support services. All candidates have computer degrees and many have already worked on behalf of well-known Fortune 500 companies.
There is no need to worry about how to seamlessly integrate our operations into yours. If you like the system you have currently, our flexible environment allows us to merge our data. Or you may choose to take advantage of our cloud-based platform, featuring:
- Automatic Call Distribution
- Interactive Voice Recordings
- Cloud Routing
- CRM integration with Salesforce and other software systems.
Contact us for more information or a free quote on our tech support services.