Executive Boutique

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Your Call Center Partner in the Philippines

Tech Support

Why Cybersecurity is Essential for Retail Businesses

• Daelyn Fortney • Tech Support
" "

Online shopping has possibly become the easiest way to get what we need and get it fast — we use it to order food, entertainment, clothing, and even groceries and anything else! With a convenient click, and copying a few numbers down from a plastic card, we have the world at our fingertips. The only downside? We’re copying a few numbers from a little plastic card. As it turns out, though, these numbers have a grave weight in the world; It’s astounding to think that something so small can have such a massive impact on our lives — we use them so much and rely on them far more than we do cash, and if anyone got a hold of our credit or debit cards? Yikes. So, it’s important to make sure that your retail business is armed to the very teeth, because cybersecurity…

Boosts clientele.

If your customers know that your website is not only useful, but also safe, then they will be sure to spread the word about it to their friends and family. Keeping your current customers safe is the best way to get a bigger client base.

Protects your products.

If someone can hack into the most secured part of your website and access all of the sensitive information, there’s no telling what can sneak in with it; they could pull the card numbers and do all kinds of damage in the process or on the way out, like just a physical robbery.

Protects your business.

Not only will you lose hundreds — maybe even thousands — of dollars’ worth of products and potential, but you will also face possible legal action as well. PCI Compliance is a set of guidelines that all businesses that work with credit/debit card information are required to abide by, as stated by the PCI Standards Council. Should these guidelines be violated, you will most likely find yourself deep in legal paperwork and with a headache.

Cybersecurity is no longer a luxury for high-end websites; if you want to run a business from the web, you need it, and you need the absolute best. Without it, you will see a drop in first customer satisfaction, and then customers themselves will drop like flies, you will lose money, which is the opposite of what you’re doing with your business, and you will most likely find yourself a friend to your attorney. So, make sure you keep yourself safe!

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How Call Center Companies Can Fortify Your Business’ Cybersecurity

• Jimmy Rodela • Tech Support
" "

Cyberattacks such as malware and ransomware continue to evolve, and cybercriminals are using more and more sophisticated ways to carry out their attacks. 

Luckily, call center agents can incorporate security controls that can help protect your business against cyberattacks.

What Are Cyberattacks?

Cyberattacks can destroy computer networks and systems. They affect businesses significantly since hackers acquire sensitive information and expose your confidential business operations. 

Effects of Cyber Attacks

Hackers may cause a global financial burden by infiltrating your systems. In fact, malware breaches caused a total of $11.5 billion worth of damages in 2019 alone.

If your business does not establish efficient and effective security control measures, you put your business at a higher risk of bankruptcy, or worse – detrimental exposure.

The Most Common Cyber Attacks

Personally Identifiable Information (PII) Theft is a high-profile attack. Businesses that offer healthcare services and financial institutions such as banks are the usual targets.

Internal factors may also make you more vulnerable to attacks.These include devious acts done by disloyal and greedy employees. They are oftentimes referred to as rogue insiders.

Rogue insiders adversely affect your cybersecurity by backbiting fraudsters after they decide to leave for another job. 

Clicking malicious links also expose sensitive information. Most of these clickbaits function as data phishers and acquire sensitive user information without your consent. 

Some employees also lack the necessary skills required to secure your data. Untrained ones may even transfer data from one system to the next without securing the port. 

These mistakes are common. Some employees deliberately break your trust and confidence especially when their positions allow them to access confidential information and leak the same.

Role of Call Center Agents

Call center agents are trained to administer security control systems that defend your business against hackers. Our methods also follow Center for Internet Security standards.

We escape processor bugs, defend against malware and ransomware threats, reinforce data security, shield roaming devices, and identify devices that have been corrupted.

We also ensure that our services comply with the general rules on internet security such as preserving user privacy and preventing attacks at the same time. 

Our management solution techniques make it difficult for hackers to infiltrate our security systems. We uphold safety protocols against cyber attacks of any kind. 

Our services include patching, management, and reporting suites. We collaborate with IT experts to ensure the strength, consistency, and stability of our protective systems.

Our protective protocols swiftly notify whenever a hacker attempts to infiltrate systems. We are accustomed to the security ripple effect and assess your vulnerabilities accordingly.

We also establish multi-layered security strategies that fit your business needs. We use professionally-installed Voice over Internet Protocol (VoIP) systems set up with secure firewalls.

The Bottom Line

System breaches and cyberattacks are dangerous burdens to online businesses. Call center agents strengthen your cybersecurity and secure sensitive information.

We help maintain the trust and confidence accorded by your clients by securing your needs by heart. If you acquire our call center services, your business will surely flourish without a glitch.

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The Advantages of Outsourcing IT Support Services

• EB Call Center • Tech Support

Technical support is an integral part of any business regardless of industry. This is especially the case for companies that provide online or digital services. Customers expect timely support when there is an interruption to the service they’re paying you for. This is where IT support comes in. While some companies have an in-house IT staff to resolve issues on the technical front, others are turning to IT outsourcing.

Why Outsource IT Support Services?

You should outsource IT support for the same reason you should outsource other non-industry-related operations like customer support and outbound calls. It takes the load off your shoulders, thereby freeing up valuable in-house resources. The biggest advantage is the reduced overhead. With few exceptions, outsourcing is almost always more affordable than hiring an in-house IT staff. With third-party outsourcing, you don’t have to deal with additional expenses, such as paid leave, severance packages, paid bonuses, turnovers, etc. Less overhead spending means you free up capital for use in other areas.

Create a Level Playing Field

Think of mega corporations like Google, Amazon, and Netflix. These companies have the budget to hire their own IT staff comprising of the best of the best, along with cutting edge technology. Smaller companies have no way of competing – at least not through hiring their own team. With outsourcing, their customers enjoy the same reliable and speedy access to technical support. This creates a more even playing field between young startups and large enterprises.

Third-Party Support Works 24/7

Having an in-team IT staff working around the clock is cost-prohibitive. Since the third-party provider focuses solely on IT and call support, they have the manpower to operate 24/7. If you serve international clients, that’s no problem. IT support is there for them regardless of time of day.

Even if a client is calling in the middle of the night in his or her respective time zone, a third-party provider can provide a range of support, such as software installation, site navigation training, app support, and more.

Outsource Your IT Support

IT and technical support is a necessity in this day and age of big data. This is where the tech support services of Executive Boutique comes in. Though we are based in the Philippines, we serve hundreds of companies spanning all industries and in countries like the U.S., UK, Canada, and more. Call us to get started. We are confident it’s one of the best investments you’ll ever make.

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AI Technology and the Future of the BPO Industry in the Philippines

• EB Call Center • Tech Support
" "

The future of Business Process Outsourcing (BPO) industry in the Philippines remains promising. Not only does it continue to provide jobs for millions of Filipinos, but it also helps sustain the country’s economy.

The BPO industry employs approximately 1.15 million people and together with remittances from overseas workers, it is our economic lifeline.

In recent years, we see a major shift in the BPO landscape with the introduction of automation.

What is Automation?

Also known as Robotic Process Automation or RPA, it is the usage of software robotics in capturing and interpreting existing applications for processing a transaction, manipulate data, trigger responses and communicate with other digital systems.

What It Means to the BPO industry

While it may be true that automation could mean the end of some jobs, on the flip side, it could also mean that greater emphasis will be given to higher skilled jobs.

So much focus is given to the negative impact that automation is bringing to the industry that we fail to see the role of technology in creating new jobs and making remaining jobs more productive.

Automation, even in its infancy stage, is complementing and augmenting existing human skills, resulting in workers becoming more productive and efficient and fewer in number while accomplishing the same amount of work.

The direct impact of automation, especially in its early stages today, has generated new jobs that require more advanced skills to build, train, manage, troubleshoot and enhance technology.

According to A.T Kearney’s study in 2017 on the widening impact of automation, existing workers, instead of being displaced, are actually moving into higher-value positions. The study also showed that one new automation management position is created for every four jobs that automation replaces.

The Philippines, Moving Forward

So what does all this mean for the Philippines and how are we coping?

Our track record says it all. We continually show significant improvements with an average annual expansion rate of 20 percent. Forecasts indicate that the BPO industry revenue is estimated to reach about $250 billion by 2022.

The first clear indicator that we have nowhere to go but forward is the fact that in 2017, 3.8 million square meters or 80% of total prime office spaces in Metro Manila were occupied by BPO companies as stated by global property consultancy firm Santos Knight Frank.

Add to this the fact that BPO hubs in provinces such as Cebu, Davao, Dumaguete, and Clark continue to be constructed as reported by Rural Impact Sourcing, a program which aims to expand BPO to rural areas.

Secondly, Filipinos are very empathic. This human component in servicing simply cannot be automated. And because the most common BPO service we offer are customer service types, the negative impact of automation is less likely felt in our country.

Thirdly, Our BPO industry is projected to move with the demand for a shift to Knowledge Process Outsourcing (KPO) which deals in specialized sectors like Market Research, Fraud Analytics, Equity Research and Investment, Banking Insurance, Data Integration, Medical Transcript Preparation and Legal Processes. The jobs that automation will take away, will be replaced with highly skilled ones.

What’s Next?

Need a BPO company to deliver top-notch quality service through highly trained personnel who provide genuine heartfelt customer service? Look no further than Executive Boutique!

With us, you will not be tied down with a long-term service commitment or contract.We  give you the flexibility to modify your services according to your business need.

From routine data entry to specialized tasks with specific expertise, we have the resources and the expertise you need to make your business grow.

So call us today to find out more.

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Different Types of IT Support Services

• EB Call Center • Tech Support
IT Support Service

IT Support ServiceWith everything going digital and mobile, the dominance of providing exceptional technical support becomes inevitable.   

Mainly, if you are running an online business, you take advantage of the different technology available in the market to optimize business operations. This comes with the enormous challenge to keep up with the latest technology trends.

But with the different types of IT support being offered, can you identify the one your company needs?

Considering the size of your organization is important. If you are a small company, having an in-house IT support works best. But for medium to large enterprises, you can either have partial in-house IT support or an entire IT department.

While it is indeed, very convenient to have an in-house IT team, it can be costly, especially if your organization is of considerable size. To get the most out of your investment, you can choose to outsource your IT support services.

Different Types of Technical Support Services

The list that follows are the different types of IT support services on offer by BPO companies:

Network Setup and Administration

This task involves connecting existing resources such as computers, printers, and other digital equipment in your workplace. This also includes making sure valuable resources are accessible to everyone in the organization like files, printers and internet connection.

Network Security

This comprises practices and policies that guarantee the safety and integrity of your network and data. With cybercrime on the rise, safeguarding the security of your network is a critical task.

Desktop and End-User Support

This can be likened to a help desk function. The Task can involve troubleshooting of common network operating systems and software, as well as replacing components or hardware as they break or become obsolete.

Desktop and end-user support specialists are the first tiers of assistance when customers face issues or defects with products and programs.

Data Backup and Recovery

This refers to the crucial task of copying and archiving computer data to prevent data loss in the event disaster strikes.

PC Repair Services

PC repair service helps ensure that your system is running in tip-top shape. It involves identifying, troubleshooting and resolving problems and issues in a faulty computer.

Remote PC Support or Helpdesk

Remote PC Support often allows an IT expert, access to your computer, remotely, to figure out what the issue is and fix it. This is usually required when problem faced cannot be solved by troubleshooting or installing programs, and is somewhat more complicated.

Email Services

With email as one of the most convenient modes of communication, there is a heavy emphasis on providing effective customer support via email. Choosing to outsource your email support and use an email lookup tool allows you more time to focus on core business.

Live Chat Support

This is one of the most popular types of technical support. Especially for online retailers, providing live chat support guarantees an increase in sales and higher customer satisfaction. Since live chat support runs round the clock, outsourcing this task helps reduce operational costs.

What’s Next?

Executive Boutique is your technical support call center partner in the Philippines.

Some of the services we provide include site navigation training, software, and app support call center, software installation, software training, and help desk call center service.

Our dedicated team of specialists guarantees to deliver exceptional customer service and are equipped to handle your hardware, software and mobile application support.   

Interested to know more, call us today and get your free quote!

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Call Center vs. Contact Center– What’s the Difference?

• EB Call Center • Business Process Outsourcing, Call Center Operations, Tech Support
Contact Center

Contact CenterWhen you hear the words call center and contact center, what comes to mind?

You would probably think it’s the same – but it is not.

When you hear or think of these words, you would most likely conjure up images of people wearing headsets sitting in front of a computer, wearing animated or penchant facial expressions, either answering or making calls.  

These terms get thrown around a lot that we think they are interchangeable. It is true that

they are related, and they share similarities, but each one cannot be more different than the

other.

The difference between the two lies mainly in the methods of communication involved as well as the overall customer experience.  To better understand these two terms let’s start by defining each one.

What is a Call Center?

A call center is a centralized office or a facility, that is equipped to handle large amounts of customer requests communicated through the telephone, usually for an organization. Communication and interaction with the customer are primarily done by phone.

They are further classified into two types, namely, an inbound call center and an outbound call center.

An inbound call center receives incoming calls, usually from customers needing additional information or general queries, product support or feedback.

Outbound call centers, on the other hand, are operated more for the sole purpose of telemarketing,  market research, getting a solicitation for a charitable or political donation. In general, callouts are done in outbound call centers.

The earliest form of call centers can be traced back to the 1960s with the usage of a PABX system. Soon after, when call center operations were set up to provide customer support for airlines and financial institutions, the technology used at call centers evolved.

Automatic Call Distribution (ACD) system and IVR or Interactive Voice Response were introduced. ACD enable call routing to agents who are available and with a specific skill set while the IVR allows computers to interact with customers through voice or by input on the phone keypad.

What is a Contact Center?

A contact center is very similar to a call center – inbound and outbound calls are also being handled. However, requests or customer interaction is not only through the telephone, but also through different digital communication channels such as email, chat support, SMS, etc.

In addition to ACD and IVR technology, they also make use of cloud services and VoIP, Voice over Internet Protocol. This platform allows customers to reach out using their communication channel of choice.

It is essentially a one-stop shop of customer care necessities. It has a call center, messaging center (for SMS), e-mail department, live chat department –  all under one roof.

A contact center, is also, frequently used by organizations as the home base of Customer Relationship Management (CRM). It is where most of the customer interaction takes place which allows capturing, storing, tracking, and gathering of customer data is made possible.    

Conclusion

Both a call center or a contact center provides the essential functions of customer service or act as  extension support of your company. Your customer may not be able to distinguish the difference between the two and may mix up the usage of both terms but what’s important is that your company is able to deliver on your customer’s expectations to guarantee satisfaction and maintain loyalty.

Executive Boutique provides customer support, business process outsourcing, and technical support services from our state-of-the-art facility in Cebu City, Philippines. Our servicing platform supports most communication channels such as voice, email, and live chat.

Why choose to be tied down to a long-term service commitment when we can work with you on a project basis? We also allow you the flexibility of modifying our services rendered to adapt to your business need.

Interested to know more? Contact us today!

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Tech Support for Mobile Apps: A Necessity for your Growing Business

• EB Call Center • Tech Support
Mobile App Support

Mobile App SupportWith the advent of smartphones, the world has evolved tremendously — especially in the way we communicate.

No longer are phones solely used for calling, it is now also being used for reading, writing or editing, shopping, making travel arrangements, making payments, so on and so forth.

We see hundreds of mobile apps created daily; Apps that are engineered to make life even easier and convenient.

As more apps are invented, the more tech customer support is appreciated. A new generation of consumers who are used to the lifestyle of instant gratification now expects tech support to be efficient and readily available at their convenience.

Businesses are also becoming increasingly aware of the significance of providing technical support for their online business platforms. They comprehend that staying relevant and successful is parallel to being consistent in delivering excellent customer experience.

However, providing technical support is expensive. Maintaining one in-house is no exception. Outsourcing your tech support is your clever move.

Outsourcing your Tech Support for Mobile Apps

App and mobile support is no doubt within the top five spots in the long list of tech support, an organization must provide. With most of our interactions done through our mobile phones, it has become an essential part of our lives, that we just can’t imagine life without it!

If you are a startup or if your company is now going digital, the fastest way for you to provide comprehensive round-the-clock support, without spending too much, would be to outsource. Outsourcing allows you instant access to a wide pool of talent at an affordable cost and frees your time, so can focus on your core business.

What You Get with Outsourced Mobile Support

Here is a list of benefits you reap when you outsource your mobile and app support:

Instant technical expertise

With a greater talent pool, you do not need half as much time in recruiting and training, because you already have experts in your midst.

Instant Workforce

You no longer have to concern yourself with recruitment, training, and payroll because with outsourcing comes workforce who are already trained and ready to provide support.

Saves Cost

Outsourcing lets you agree on a level of service to be provided. So you know exactly what you are signing up for and how much you will be spending for it.   

Flexibility

Whenever you need additional workforce because an employee is away on vacation or calls in sick,  outsourcing will take care of that for you. They can increase or decrease the workforce needed to support your operations.

Increase in Productivity

With adequate manpower supporting your operations, your calls are answered on time, and no call is abandoned, shorter or no hold time, and first call resolution is achieved.

Your Leading Tech Support Partner in the Philippines

Executive Boutique is your outsourced tech support call center in the Philippines providing customer service and business processing support. We are your remote IT support company providing your mobile and app support services, 24/7.

Our app tech support provides servicing through different communication channels such as phone, email, social media, ticketing systems, and real-time chat.  We make use of a priority queueing system to keep track of reported issues, and our dedicated agents provide solutions on time to ensure customer satisfaction.

We also provide in-app support and help you kickstart your app program by monitoring usage and detect issues or bugs that your customers are experiencing. We will even be there to walk your end-users through without them ever having to exit your program.

What’s Next?

Here at Executive Boutique, we understand your software and app support needs. We guarantee you a dedicated and responsive team, who are experts at what they do, to provide you the assistance you need round-the-clock.

If you want to learn more about our tech support services and to take advantage of our affordable rates, contact us today for a free quote!

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Outsourcing Technical Support to the Philippines

• EB Call Center • Tech Support
tech support

tech supportWith the high cost involved in recruitment, training, and management of staff, it is wise to outsource office tasks such as HR, payroll, accounting, data entry, customer service, and IT support to a tech support call center in the Philippines.

Here at Executive Boutique Call Center, we can provide you the unparalleled tech support team that you need to give your customers the best phone support.

Why Outsource Technical Support Services?

According to a survey conducted by Deloitte in 2016, 59% of companies outsource because it enables them to cut on operational costs. 57% are now able to focus on their core business, 47% knows it solves capacity issues, 31% believe it enhances service quality, 28% recognize that it is critical to business needs and the other 28% take advantage of the access to intellectual capital, with the remaining 17% are aware that outsourcing drives broader transformational change.

Outsourcing Technical Services to the Philippines

The Philippines continues to occupy the top spot in the business processing industry. Data from Texas-based global consulting and research firm, The Everest Group, show that we continue to take 16 to 18 percent of the total outsourced services globally.

Some of the reasons why we remain in the top spot are:

English Language Proficiency

With English and Filipino being our official language, we have a good command of the language and a neutral accent.

Strong Emphasis on Education

The Philippines has a 95% literacy rate with 45000 Filipinos finishing from higher education institute every year,

Younger Population

The average age of people in the Philippines is 23. This generation grew up with technology and at a time where the BPO industry is booming. There is no lack of excellent employment options, and they are flexible and able to adjust to the changing market needs as required by businesses.

Cultural Affinity

Philippine culture is shaped by Spanish and American influence borne out of our colonization in the past. And with English as our official language, we easily relate to  US popular culture. We watch the same shows and listen to the same music. With the same interests, establishing rapport and connecting to foreign customers is natural for Filipinos.

Emerging Economy and Better Quality of Life

The flourishing BPO industry continues to provide 12 million jobs to Filipinos steadily. With better job opportunities and attractive remuneration and compensation available locally, most of the younger workforce is content and choose to stay for work in the Philippines. With the talent pool increasing locally, the BPO industry continues to grow, generating more jobs which have strengthened our economy and significantly improved quality of life.   

Why Choose Us?

We have a dedicated team of specialist at Executive Boutique who are guaranteed to deliver exceptional customer support. Our agents are highly trained professionals who are experts at handling your hardware, software and mobile applications. You can rely on us to be your extension team for technical needs.

Technical support our team currently provides is site navigation training, software installation and training, software and app support and help desk call center service.

We can seamlessly integrate our operations to yours. You can choose to use the systems you currently have, and, we can merge our data, or you may make use of our cloud-based platform, such as:

    • Automatic Call Distribution (ACD)
    • Interactive Voice Recordings (IVR)
    • Cloud Routing
  • CRM integration with Salesforce and other software systems  

What’s Next?

Interested in finding out more about our products and services? Contact us today to get your free quote!

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What it Means to Outsource Your Tech Support

• Jimmy Rodela • Tech Support
Automatic Call Distribution

Automatic Call DistributionHaving quality technical support can contribute a good deal to your company’s success.

Numerous studies, like The RightNow Customer Experience Impact Report, for example, show that 89% of customers have stopped patronizing a company after a disappointing technical support experience.

It’s typical for someone who has just bought a gadget to hurriedly unwrap the packaging, skip reading the manual, and immediately try to operate the device — only to get frustrated because they can’t get the device to function properly. Of course, this then prompts them to dial the 1-800 number to get help from technical support representatives.

In today’s modern age of supercomputers and intelligent electronic gadgets, considering the type and quality of technical support you provide, as a business, is equally important.

Outsourcing your Technical Support Services

Outsourcing is a proven and effective solution to cutting overhead costs and expand your business’ capacity. Sure, with an in-house IT helpdesk, comes convenience and immediate availability, but it is with no doubt, costly.

With technical support outsourcing comes:

*Instant access to experts at a fraction of the cost

Hiring the right talent is essential to running a successful business. But how does one find the best and the brightest without breaking the bank? Through outsourcing, of course! Especially for a start-up company, there will always be tasks that you will need help on a one-off basis like website design, or accounting.

*Allows greater flexibility

In the case of an online shopping website, there may be times, for example during the holidays, when you need additional manpower to handle your operations – outsourcing is your answer. BPO companies can work with you to provide service according to demand.

*Gives you more time to focus your efforts on what you do best

No one can do everything and neither should you. Majority of business owners are terrified of delegating responsibilities to others for fear of failure. But as an entrepreneur, you can only do so much, and it would be more beneficial to focus your energy on tasks that bring growth and revenue to the business.

Instead of spending most of your time sorting out payroll problems or searching for the best talent, leave it to the experts and focus on what you do best.

 *Saves you on operational cost

No matter the size of your company, operating costs is a budget concern. Instead of bleeding the company’s resource for the purchase of the new state-of-the-art equipment and it’s maintenance, it makes more sense to outsource so you can save on costs.

*Meets the demand of having 24/7 tech support for your company

Let’s face it – with everything and everyone within global reach, having tech support on standby 24/7 is a business necessity. The obvious and most practical way to provide this is to, of course, outsource.

Your Tech Support Partner in the Philippines

Executive Boutique Call Center aims to provide both small and large organizations with excellent technical support services, necessary to improve and sustain your company’s success.

Delivery of our services is supported by utilizing a cutting-edge cloud-based platform such as:

  • ACD or Automatic Call Distribution

This software enables call routing to customer support representatives who have the skill to best handle a specific need.

  • IVR or Interactive Voice Recordings

Our automated system allows interaction with callers through voice or touch-tone command which gathers required information. It can be set up to route calls to appropriate agents and deliver critical info on a real-time basis.

  • Cloud Routing

Our technology enables callers to be routed to multiple distributed contact centers or locations. It can also be assigned to secondary queues such as IVR or specialized ACD skills group.

  • CRM (Customer Relationship Management) Integration

Technology that allows companies to manage and analyze customer interactions and data with the goal of improving customer service relationship and drive sales growth and customer retention.

Our wide array of tech services include Software and Mobile App Support, Software Training, Software Setup, and Installation and Software Troubleshooting.

What’s Next?

Are you looking to outsource your technical support needs to save on costs?

Look no further than Executive Boutique Call Center! We provide top-notch tech support to companies of all sizes. Our agents possess computer degrees and have the relevant experience from working with big companies.  

Curious to know more? Contact us now for a free quote!

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Why You Should Outsource Customer Relationship Management

• Jimmy Rodela • Tech Support
Customer Relationship Management

Customer Relationship ManagementAs a business owner, connecting with your customers on a personal level can do wonders for your brand.

With the right CRM (Customer Relationship Management) strategy, you’d be able to build a strong foundation within your business, improving your customer retention.

However, to manage an in-house CRM team requires substantial investment. And if you want to deliver top quality user experience without compromising on other aspects of your business, you’d have to put in a good chunk of your resources and time to make sure everything is lined up properly.

The good news is, the stress of putting together an in-house team can be eliminated if you hire a third party company to handle your CRM.

Although companies outsource their CRM to reduce cost, there is more to it.

Due to the fragility of customer loyalty, outsourcing providers have developed sophisticated sales and marketing system to increase your customer retention.

Other Benefits Of Outsourced CRM Integration are:

Excellent Operations

Third party vendors are continually developing ways of providing superior customer care services.

They are primarily saddled with one responsibility — retaining your customers and offering solutions to the challenges they are facing.  

You get to mine from a pool of experts who will deliver outstanding service to your loyal customers.

Furthermore, third-party call center companies provide regular training to their employees so they can keep up with the latest technologies.

Growth And Scalability

Outsourcing your CRM services to a third party company paves the way for growth.

With third-party companies, you’d be able to meet customers demand quickly.

Seasonal spikes like Valentine’s Day and Christmas create massive demands. And if you outsource your customer service, you’d be able to focus on other aspects of your business like product and service delivery.

Reliability

Third party companies can be held accountable for the contract. And with a pool of trusted experts, quality delivery is guaranteed.

Free Up Internal Resources

By allowing a third party company to handle your customer support, more resources will be plunged back into the business.

You’d be able to focus on business expansion and other ways of adding value to your business.

Time-Saving

Outsourcing eliminates the need to hire and train in-house staff.

By offloading the CRM service to a third party, you’ll save training time and also get access to industry experts with the technical know-how.

It does not only save time, but it’s one of the best ways of having a massive ROI.

Call Center Services

Here’s a quick overview of our call center services here in Executive Boutique Call Center.

  • Mobile App And Software Support: We use relevant data from your website or mobile app to create a comprehensive report for your online functionality
  • Software Training: Customers may experience setbacks when registering or making a purchase from a site. We can guide your customers through the registration process and also solve any issues they may have
  • Software Troubleshooting: We can help your customers (and you) to identify and solve problems in your computer
  • Site Navigation: Our team of experts will help your customers resolve any technical issues that are preventing them from maximizing the full benefits of your products or services
  • Software Setup And Installation: We can help you with the installation of a fully functional system

What’s Next?

We provide professional support to small and mid-sized businesses.

We can help you manage your telemarketing, customer support, technical support, and back-office administration.

Our skilled and certified agents offer higher-level services, and they’ve worked for leading tech brands.

Whether you’re in the healthcare, manufacturing, retail, financial, wholesale, insurance, travel, and non-profit industry, we can help you grow your business to greater heights.

Get a free quote today!

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