With the advent of smartphones, the world has evolved tremendously — especially in the way we communicate.
No longer are phones solely used for calling, it is now also being used for reading, writing or editing, shopping, making travel arrangements, making payments, so on and so forth.
We see hundreds of mobile apps created daily; Apps that are engineered to make life even easier and convenient.
As more apps are invented, the more tech customer support is appreciated. A new generation of consumers who are used to the lifestyle of instant gratification now expects tech support to be efficient and readily available at their convenience.
Businesses are also becoming increasingly aware of the significance of providing technical support for their online business platforms. They comprehend that staying relevant and successful is parallel to being consistent in delivering excellent customer experience.
However, providing technical support is expensive. Maintaining one in-house is no exception. Outsourcing your tech support is your clever move.
Outsourcing your Tech Support for Mobile Apps
App and mobile support is no doubt within the top five spots in the long list of tech support, an organization must provide. With most of our interactions done through our mobile phones, it has become an essential part of our lives, that we just can’t imagine life without it!
If you are a startup or if your company is now going digital, the fastest way for you to provide comprehensive round-the-clock support, without spending too much, would be to outsource. Outsourcing allows you instant access to a wide pool of talent at an affordable cost and frees your time, so can focus on your core business.
What You Get with Outsourced Mobile Support
Here is a list of benefits you reap when you outsource your mobile and app support:
Instant technical expertise
With a greater talent pool, you do not need half as much time in recruiting and training, because you already have experts in your midst.
You no longer have to concern yourself with recruitment, training, and payroll because with outsourcing comes workforce who are already trained and ready to provide support.
Outsourcing lets you agree on a level of service to be provided. So you know exactly what you are signing up for and how much you will be spending for it.
Whenever you need additional workforce because an employee is away on vacation or calls in sick, outsourcing will take care of that for you. They can increase or decrease the workforce needed to support your operations.
Increase in Productivity
With adequate manpower supporting your operations, your calls are answered on time, and no call is abandoned, shorter or no hold time, and first call resolution is achieved.
Your Leading Tech Support Partner in the Philippines
Executive Boutique is your outsourced tech support call center in the Philippines providing customer service and business processing support. We are your remote IT support company providing your mobile and app support services, 24/7.
Our app tech support provides servicing through different communication channels such as phone, email, social media, ticketing systems, and real-time chat. We make use of a priority queueing system to keep track of reported issues, and our dedicated agents provide solutions on time to ensure customer satisfaction.
We also provide in-app support and help you kickstart your app program by monitoring usage and detect issues or bugs that your customers are experiencing. We will even be there to walk your end-users through without them ever having to exit your program.
Here at Executive Boutique, we understand your software and app support needs. We guarantee you a dedicated and responsive team, who are experts at what they do, to provide you the assistance you need round-the-clock.
If you want to learn more about our tech support services and to take advantage of our affordable rates, contact us today for a free quote!