Executive Boutique

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From the blog

Outsourcing Technical Support to the Philippines

tech support

tech supportWith the high cost involved in recruitment, training, and management of staff, it is wise to outsource office tasks such as HR, payroll, accounting, data entry, customer service, and IT support to a tech support call center in the Philippines.

Here at Executive Boutique Call Center, we can provide you the unparalleled tech support team that you need to give your customers the best phone support.

Why Outsource Technical Support Services?

According to a survey conducted by Deloitte in 2016, 59% of companies outsource because it enables them to cut on operational costs. 57% are now able to focus on their core business, 47% knows it solves capacity issues, 31% believe it enhances service quality, 28% recognize that it is critical to business needs and the other 28% take advantage of the access to intellectual capital, with the remaining 17% are aware that outsourcing drives broader transformational change.

Outsourcing Technical Services to the Philippines

The Philippines continues to occupy the top spot in the business processing industry. Data from Texas-based global consulting and research firm, The Everest Group, show that we continue to take 16 to 18 percent of the total outsourced services globally.

Some of the reasons why we remain in the top spot are:

English Language Proficiency

With English and Filipino being our official language, we have a good command of the language and a neutral accent.

Strong Emphasis on Education

The Philippines has a 95% literacy rate with 45000 Filipinos finishing from higher education institute every year,

Younger Population

The average age of people in the Philippines is 23. This generation grew up with technology and at a time where the BPO industry is booming. There is no lack of excellent employment options, and they are flexible and able to adjust to the changing market needs as required by businesses.

Cultural Affinity

Philippine culture is shaped by Spanish and American influence borne out of our colonization in the past. And with English as our official language, we easily relate to  US popular culture. We watch the same shows and listen to the same music. With the same interests, establishing rapport and connecting to foreign customers is natural for Filipinos.

Emerging Economy and Better Quality of Life

The flourishing BPO industry continues to provide 12 million jobs to Filipinos steadily. With better job opportunities and attractive remuneration and compensation available locally, most of the younger workforce is content and choose to stay for work in the Philippines. With the talent pool increasing locally, the BPO industry continues to grow, generating more jobs which have strengthened our economy and significantly improved quality of life.   

Why Choose Us?

We have a dedicated team of specialist at Executive Boutique who are guaranteed to deliver exceptional customer support. Our agents are highly trained professionals who are experts at handling your hardware, software and mobile applications. You can rely on us to be your extension team for technical needs.

Technical support our team currently provides is site navigation training, software installation and training, software and app support and help desk call center service.

We can seamlessly integrate our operations to yours. You can choose to use the systems you currently have, and, we can merge our data, or you may make use of our cloud-based platform, such as:

  • Automatic Call Distribution (ACD)
  • Interactive Voice Recordings (IVR)
  • Cloud Routing
  • CRM integration with Salesforce and other software systems  

What’s Next?

Interested in finding out more about our products and services? Contact us today to get your non-obligatory quote!

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