Technology has revolutionized the way businesses are carried out. In fact, new software is introduced every day making business processes more efficient and convenient.
We get so used to smooth and timely transactions that when a software does not function properly, and operations get disrupted, we become frustrated and impatient. This could create a lasting impression on the end user, as well.
As a company, you must have service recovery techniques in place when faced with such issues. And most importantly, strive to eliminate such instances from happening again.
Providing technical support is one of the many ways to keep your customers happy and, at the same time, increase customer retention. And outsourcing your IT support services to the Philippines is the most economical way to do it.
Troubleshooting Call Center
At Executive Boutique, we offer a comprehensive business package on troubleshooting support and help desk services aimed towards achieving 100% customer satisfaction. Our qualified agents are technical experts and are highly efficient in delivering exceptional customer service.
By outsourcing your software troubleshooting needs to us, we guarantee highly qualified staff to provide customized technical support on secure, multi-channel platforms; agents who will work round-the-clock to provide solutions promptly.
Definition of Troubleshooting
As defined by Techopedia, troubleshooting is the process of scanning, identifying, diagnosing and resolving problems, errors and bugs in software. It is a systematic process that aims to filter out and address issues, and restore the software to normal operation.
If you are a start-up or a medium sized company, your limited resources may not be able to sustain an in-house IT team. So why not leave this task to us? Not only will you enjoy huge savings, but you will also have more time to devote your attention and efforts to more crucial aspects of your business.
There are two major stages in the troubleshooting process: (1) Identifying Stage and (2) performing the repair. It can be further broken down as follows:
To identify, you must:
- Gather info
- Try quick fixes
- Use the right diagnostics
- Perform thorough research by checking other resources
Once the issue has been clearly identified, the troubleshooter will then create a plan of action to get the system back up and running by:
- Repairing or replacing the faulty item
- Testing the product thoroughly to make sure the repair is successful
Computer troubleshooting can either be done to the hardware or software. Hardware troubleshooting is carried out on an unresponsive keyboard or on a laptop that simply won’t power on.
Software troubleshooting, on the other hand, has something to do with the operating system. When a newly installed program is not running correctly, it could be an issue of software compatibility or virus and malware.
Whichever the case may be, computer troubleshooting can be a complicated process since there is no one-size-fits-all solution to fixing an issue. The success of troubleshooting lies significantly on the expertise, knowledge, as well as communication skills of the technical support agent.
Is your company considering outsourcing your IT support needs to a call center in the Philippines?
Yes? Then, look no further than Executive Boutique.
We offer scalable business plans to suit your needs at a fraction of the cost! Get in touch with us today for your free, non-obligatory, quote.