Technical support is an integral part of any business regardless of industry. This is especially the case for companies that provide online or digital services. Customers expect timely support when there is an interruption to the service they’re paying you for. This is where IT support comes in. While some companies have an in-house IT staff to resolve issues on the technical front, others are turning to IT outsourcing.
Why Outsource IT Support Services?
You should outsource IT support for the same reason you should outsource other non-industry-related operations like customer support and outbound calls. It takes the load off your shoulders, thereby freeing up valuable in-house resources. The biggest advantage is the reduced overhead. With few exceptions, outsourcing is almost always more affordable than hiring an in-house IT staff. With third-party outsourcing, you don’t have to deal with additional expenses, such as paid leave, severance packages, paid bonuses, turnovers, etc. Less overhead spending means you free up capital for use in other areas.
Create a Level Playing Field
Think of mega corporations like Google, Amazon, and Netflix. These companies have the budget to hire their own IT staff comprising of the best of the best, along with cutting edge technology. Smaller companies have no way of competing – at least not through hiring their own team. With outsourcing, their customers enjoy the same reliable and speedy access to technical support. This creates a more even playing field between young startups and large enterprises.
Third-Party Support Works 24/7
Having an in-team IT staff working around the clock is cost-prohibitive. Since the third-party provider focuses solely on IT and call support, they have the manpower to operate 24/7. If you serve international clients, that’s no problem. IT support is there for them regardless of time of day.
Even if a client is calling in the middle of the night in his or her respective time zone, a third-party provider can provide a range of support, such as software installation, site navigation training, app support, and more.
Outsource Your IT Support
IT and technical support is a necessity in this day and age of big data. This is where the tech support services of Executive Boutique comes in. Though we are based in the Philippines, we serve hundreds of companies spanning all industries and in countries like the U.S., UK, Canada, and more. Call us to get started. We are confident it’s one of the best investments you’ll ever make.