No matter how aesthetically pleasing your website layout is, if the user is technologically challenged, they will have difficulty navigating your site. That’s why it is crucial to have a technical support team to help your customers with website navigation.
Technical support is one of the most widely outsourced business function in the Philippines. And rightfully so, for a number of reasons.
Having an in-house IT helpdesk, will eat up a massive chunk of your capital to start and maintain. Hiring and training IT personnel, paying for their benefits and incentives will be an additional expense, which will be more than any small or medium scale business enterprise can handle.
Benefits of Outsourcing IT Support
Here are the top 3 reasons why you should outsource your IT support.
1) Allows you to manage expenditure better.
When you maintain an in-house IT team, not only do you pay them salary plus benefits, but you also spend on their training, as well as purchase, maintenance, and upgrade of equipment. You also need to be prepared for unexpected expenses springing from repair of broken down systems or rehiring because an employee suddenly quits. It is fundamentally difficult to determine a specific budget for an in-house IT team.
Whereas, if you have an outsourced IT team, you have a fixed monthly expenditure which makes budgeting company expense easier.
2) Allows you to focus on core business functions.
Running IT operations in-house requires time. If a system suddenly breaks down, you need to be on top of it. Instead of spending time and focusing on how to make your business grow, you need to put this aside to work on your IT issue at hand.
Outsourcing takes time-consuming tasks away and instead, allow you to focus on what truly matters and doing what you do best.
3) Allows you access to experts.
Especially If you are not an IT expert yourself, you can never tell if the staff you are hiring is a qualified expert. Rather than going to the lengths of screening, processing, certifying an employee to become an IT expert, why not just outsource? BPO companies have highly trained professionals already screened and ready to assist you.
Website Usage Training for Customers and Employees Alike
At Executive Boutique, we offer website usage training for both your staff and end users.
Support for your customers includes website login support and navigational assistance. While, for your employees, you can be assured that we can train and equip them with new software or your redesigned website. Training your employees on website usage improves their confidence and their productivity, while at the same time minimizes mistakes.
We offer reliable, high-quality technical support services at Executive Boutique, such as support on software and mobile app, software training, software setup and installation, and software troubleshooting.
No matter how large or small your business organization is, we have affordable and scalable business models to suit your needs. Contact us today for a free quote.