Urgent Hiring: Quality Assurance Analyst

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 10th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!” The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what can we do to make it beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!

Checkout our Facebook page https://www.facebook.com/EBCallCenter

URGENT HIRING: QUALITY ASSURANCE SPECIALIST

HERE’S WHAT WE OFFER…

• Generous monthly bonus program
• Medical / Dental coverage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

YOUR KEY FUNCTIONS & RESPONSIBILITIES:

• Monitors calls and provide feedback to agents
• Partner with the training team in providing feedback that would improve overall quality of performance
• Participates in call calibrations, monitoring with client and operations team
• Expert on product support, escalations, verifications
• Coach and develop agents on quality, customer satisfaction and policies and procedures of the account
• Expert on all aspects of quality excellence with emphasis on continuing to improve operating results and address root cause
• Generates reports and quality updates
• Provide recommendations on quality parameters and make changes whenever necessary in consultation with  Operations and Process Manager
• Defining the quality parameters to the agents and defining the scope of improvisation
• Perform other duties assigned

WHO WE ARE LOOKING FOR:

• At least 1 year experience as QA or other relevant position
• Excellent performance and attendance in current/previous role
• Excellent time management skills
• Good performance management skills (Coaching, conducting an appraisal)
• Coaching experience is highly preferred
• Ability to take instructions from management and ensure follow up
• Strong support skills and ability to work well under pressure
• Flexibility to work various schedules
• Excellent communication skills both written and oral

How to Apply

Send your resume to jobs@ebcallcenter.com or visit us at:

Executive Boutique PH, Inc.
3/F Skyrise 2, Cebu IT Park, Lahug, Cebu City

Walk-ins are prioritized!

Walk-ins will only be entertained from Mon-Fri from 8am-3pm.

What to bring: a pen, a valid ID, and an updated copy of your resume.

Due to the volume of applications we receive every day, only shortlisted candidates will be contacted via phone and e-mail within 1-3 working days.

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