Hiring Dialer Administrators!

10K SIGNING BONUS | P18K+ Monthly Salary!

Hello!

We want to welcome you to the EB Call Center family, where we value growing your career, having fun, and making meaningful friendships.

Instead of talking about us, however, let’s focus on what YOU can get from working with us.

Here’s what we have for starters…

• Signing bonus of Php10,000
• 18K starting salary

Happy with what you’re reading so far?

Well… we don’t blame you. Our dialer support teams are happy with what they’re getting from us too.

But wait, there’s more!

More benefits for you!

• Monthly bonus program
• Medical / Dental coverage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Family atmosphere
• Great offices in IT park with outdoor private terrace overlooking Cebu City

These are just some of the many reasons why our dialer support teams have been with us for years and are enjoying every bit of their time with us.

Responsibilities

• Real-time management of outbound predictive dialer campaigns.
• Real-time management of agent skill sets assignments.
• Intraday communications regarding call center performance.
• Responsible for making staff adjustments according to outbound-attempt objectives and service level agreements.
• Manage internal reporting and analysis, including list performance and productivity metrics
• Identifies tools to improve report delivery and analysis

Qualifications

• At least 1 year relevant working experience.
• Familiarity with predictive dialers such as SpitFire, OSdial, ViciDial, Fenero, Five9  dialing features.
• Experience with Outbound Predictive Dialing Systems
• Experience with Inbound call management systems
• Experience with call center reporting
• Experience working with call center data (i.e. Calling Lists, Dialer, WFM, dashboards, etc.)
• Proficient in all aspects of Microsoft Office
• Strong attention to detail
• Strong problem-solving skills
• Ability to self-manage
• Strong ability to adapt to change
• Prior experience in metrics reporting and control development
• Sound written and oral communication skills
• Ability to lead analytical discussions, uncover underlying problems, identify and articulate prioritized solutions

How do you apply?

1) You need to fill in this short application form.

2) You need to send us your resume (you can do step 2 later if you don’t have the information right now. It’s critical that you do step one, though.).

2 Ways You Can Send Us Your Resume

a) Be a walk-in applicant.

Come to our office at – Executive Boutique PH, Inc. 12/F Skyrise 2, Cebu IT Park, Lahug, Cebu City

• Please bring an updated copy of your resume, pen, and a valid ID.
• Walk-ins will only be entertained from Mon-Fri from 10am-4pm and 9pm – Midnight.

b) You can email the details to us.
Send your updated resume to  –jobs@ebcallcenter.com

Photo courtesy – – © gustavofrazao / Dollar Photo Club

Hiring Dialer Administrators!

10K SIGNING BONUS | P18K+ Monthly Salary!