Customer Support Services
Many business leaders feel that customer support is absolutely crucial to their success. Customer service representatives take orders for the products that bring in revenues. Customer service ensures that the customers are happy with their purchases. Customer service departments are therefore vital to generating new revenue and developing repeat business. They are essential to growing a business.
Customer support departments are equally important in retaining customers. Customers who are happy with the products and services they receive are the most likely to become repeat customers. Customers who have not had questions clarified or issues resolved will often go elsewhere. You don’t want that to happen! Excellent customer support will safeguard against it.
Repeat customers are important to your bottom line. Most importantly, they drive revenue upward and ensure the operation of a successful business. Measurable repeat sales make a company more predictable, and thus can strengthen your business, as you ensure production and operation designed to meet the steady volume.
What is Customer Support?
Customer support means providing customers with polite, prompt, and exceptional service. Customer service resolves issues, whether about products, billing, or shipments.
EB Call Center offers customer support, order-taking, and help desk support. We can communicate with your customers via voice, e-mail, or chat. Our experience and talent gives your customers best in class support.
Our inbound call center agents have experience and expertise making global customers more than satisfied with your products. We communicate all around the world. Our agents work with traditional and online retail companies in the United States, United Kingdom, and Australia to facilitate customer orders and provide product support.
We offer several forms of customer support services, including:
- Order Taking and Order Processing
- Customer Service/Support
- Customer Retention
- Billing Enquiries
- Conference and Event Registration
- Schedule Appointments and Bookings
- Help Desk
- Directory Assistance
- Technical Support
- 1-800 Toll Free Services
- Call Overflow
Think of after hours support as being like your customers’ own personal help desk, but without the significant overhead.
The Benefits of Customer Support
Outsourcing customer service is as seamless as if you had a specialized customer service department down the hall. We can integrate with your system, or host your calls on the world’s largest and most trusted cloud-based call center platform. Our technology is the same used by multiple Fortune 500 companies. You never have to worry about missing a call.
Not only is the technology the same, but we can customize our Philippines call center services to fit your company. The customization allows us to design a program that optimizes conversion, increases sales, and creates a positive experience that leads to loyal and repeat customers.
In our call center, every member of your inbound customer service team understands their importance to supporting your acquisition and retention initiatives. Our highly trained Philippines call center agents treat your customers with the care and attention you would expect from one of your own employees.
How Outsourcing Customer Support Can Help Your Business
Outsourcing customer service brings highly trained staff to serve as your customer support. Our customer service agents are college educated and hand-selected to match your customer service program requirements.
Outsourcing customer service means that you can operate at full strength all the time. We can arrange for daytime, overnight, or 24/7 coverage. We offer more value, more sales, and more service.
Outsourcing customer service can be the right choice economically. An on-site customer service department often costs more and can be less efficient. For the right move, both in terms of quality and cost-effectiveness, choose outsourcing.
Frequently Asked Questions about After Hours Customer Support Services
Here are a few questions about our after hours support services:
What is customer support?
Customer support refers to a wide variety of customer support activities. Customer service representatives take orders for your products, resolve customer queries, and deal with billing or other issues that aid in customer retention. Customer support representatives can also take conference registrations, handle overflow calls, and work on help desks.
What is the value of outsourcing customer support?
Outsourcing customer service can be highly cost-effective. You gain 24/7 support by college educated, English speaking, high quality customer service representatives who work with the same technology used by Fortune 500 companies.