Executive Boutique

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From the blog

Why Do Companies Choose to Outsource Work?

Business process outsourcing (BPO) originated in the world of manufacturing when companies began to outsource portions of their supply chains. However, the benefits of BPO have since enriched companies across industries. Advancements in cloud computing and related technologies allow companies to put third-party vendor networks and talent to work for them, allowing them to grow in an increasingly competitive climate.

Benefits of BPO

Administrative process outsourcing affords valuable flexibility, efficiency, and cost-savings. The benefits include:

  • Companies that outsource can streamline important administrative functions, freeing them up to focus on core processes
  • Outsourcing allows a company to benefit from advances in technology without investing in hardware upgrades
  • Use of a trained and professional work force means processes can be executed more productively
  • BPO services mean fewer employees and a reduced cost of management
  • Information security is improved when a professional BPO vendor handles processes from a fortified network
  • Freeing up employees to focus on their core tasks rather than administrative duties outside their fields of expertise improves company morale

In other words, with outsourcing of necessary tasks, you can prioritize the time of your employees while taking advantage of the investment in technological infrastructure by the service provider. This means lower cost and fewer headaches.

Outsourcing to the Philippines

Choosing a BPO vendor can afford these benefits and more.

  • The Philippines offers modern amenities and high standard of living, but also has a lower cost of living. This means Filipino workers can earn a living wage while working at rates that save international clients money.
  • The many Filipino universities mean there is never a shortage of educated talent.
  • Because English is the top language spoken in the Philippines, workers are equipped to serve American and other English-speaking businesses.
  • Filipino students learn English with a neutral accent and are exposed to a diverse cultural experience, allowing for flexibility in adapting to international expectations.

Working with BPO service providers in the Philippines means you do not need to sacrifice in order to save money. Filipino workers are uniquely qualified to serve English-speaking populations.

Why choose Executive Boutique for business process outsourcing

Demand for outsourcing services in the Philippines has grown in recent years and Executive Boutique stands at the top of the list of providers. Business Daily News rated Executive Boutique as the best call center in the Philippines and one of the best of the world.

Executive Boutique offers state-of-the-art telecommunications systems. Our agents are assigned to only one client at a time so they can function as an extended member of a client’s staff. With college educations and the ability to speak multiple languages, they are prepared to perform a variety of tasks, from the routine to the specialized.

If you are interested in learning more about outsourcing to the Philippines, contact Executive Boutique Call Center today to get a free quote.

Additional business process outsourcing resources:

  1. Investopedia, Business Process Outsourcing – BPO, https://www.investopedia.com/terms/b/business-process-outsourcing.asp
  2. Deloitte, The Outsourcing Handbook: A guide to outsourcing, https://www.deloitte.co.uk/makeconnections/assets/pdf/the-outsourcing-handbook-a-guide-to-outsourcing.pdf
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The Advantages of Outsourcing IT Support Services

Technical support is an integral part of any business regardless of industry. This is especially the case for companies that provide online or digital services. Customers expect timely support when there is an interruption to the service they’re paying you for. This is where IT support comes in. While some companies have an in-house IT staff to resolve issues on the technical front, others are turning to IT outsourcing.

Why Outsource IT Support Services?

You should outsource IT support for the same reason you should outsource other non-industry-related operations like customer support and outbound calls. It takes the load off your shoulders, thereby freeing up valuable in-house resources. The biggest advantage is the reduced overhead. With few exceptions, outsourcing is almost always more affordable than hiring an in-house IT staff. With third-party outsourcing, you don’t have to deal with additional expenses, such as paid leave, severance packages, paid bonuses, turnovers, etc. Less overhead spending means you free up capital for use in other areas.

Create a Level Playing Field

Think of mega corporations like Google, Amazon, and Netflix. These companies have the budget to hire their own IT staff comprising of the best of the best, along with cutting edge technology. Smaller companies have no way of competing – at least not through hiring their own team. With outsourcing, their customers enjoy the same reliable and speedy access to technical support. This creates a more even playing field between young startups and large enterprises.

Third-Party Support Works 24/7

Having an in-team IT staff working around the clock is cost-prohibitive. Since the third-party provider focuses solely on IT and call support, they have the manpower to operate 24/7. If you serve international clients, that’s no problem. IT support is there for them regardless of time of day.

Even if a client is calling in the middle of the night in his or her respective time zone, a third-party provider can provide a range of support, such as software installation, site navigation training, app support, and more.

Outsource Your IT Support

IT and technical support is a necessity in this day and age of big data. This is where the tech support services of Executive Boutique comes in. Though we are based in the Philippines, we serve hundreds of companies spanning all industries and in countries like the U.S., UK, Canada, and more. Call us to get started. We are confident it’s one of the best investments you’ll ever make.

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Achieving Business Success Through Market Research

Market Research

Thanks to the power of technology a.k.a the internet, starting a business is easy compared to some 10 or 15 years ago. With just a few short clicks, one can easily set up an online account, start selling products and services with the whole social media universe as your market.

That is why it is all the more challenging to sustain a business because everyone can just go online and be your competition. So how do you stand out from the rest? How do you achieve success?

A business starts with an idea – what your product or service will be, why you want to sell them, how you will sell them and when. But before committing substantial resources to start your venture, it is vital that you do diligent work in determining its feasibility. This process is known as Market Research

Market Research and Its Importance

According to Investopedia, Market Research is the process of assessing the viability of a product or service through research conducted directly with the consumer. It determines the past, present and potential customers of the said product, their characteristics, spending habits, location, and needs.

Every product or service that is successful today is a result of thorough research. When you are armed with all the critical information such as your consumer needs, their location, etc. then naturally, you would also know what you would produce to meet that need and make it available in places where there is demand.

Suffice to say, before you even start your business, you should already be well aware of the essentials.

Results of Market Research

With proper market research, you are guaranteed the following:

1) You will get to know your customers better.

You will be able to identify who your buyers are, their demographics, personality and traits, what they need, how often they buy, and their expectations of your product. When you understand these things, you can tailor make your products and services to match those of your consumers.

2) You will also learn about your competition and their strategy.

Market research also helps you know and understand your competition – who they are, their approach, their experience, and most importantly, their weak points. Armed with such information, you know what to avoid and how to stand out to get noticed.

3) You will be able to test your product before launching.

Even when your product is all good and ready to be introduced to the market, it is always a good idea to test the waters first. The initial feedback you get will make you aware of anything that you need to improve on, what approach to take when marketing your product and what not to do.

4) You will stay in business.

Times change. Whatever worked for your product at the beginning may not necessarily stay that way a few years down the line. WIth market research, you stay up to date with the trends so you can adapt and remain a hot commodity even in the changing times.

5) Guaranteed business returns.

Market research allows you to capitalize on newly discovered market opportunities. It helps you improve, and encourages product innovation. When your product continually changes for the better, it results in continued patronage and steady increase in profit.

Advantages of Outsourcing Market Research

While market research is a worthwhile and crucial business strategy,  it is also time-consuming and a constant effort. So outsourcing it to a reliable BPO company in the Philippines is the next best thing.

Not only does it save you valuable time, but it also guarantees that experienced professional researchers adequately do it. BPO companies employ effective methods in conducting research work ensuring complete and accurate information which will be your key to success.

What’s Next?

Let our warm and friendly, expert professionals at Executive Boutique help you achieve business success through market research. We offer you competitive pricing and flexible contracts.

Contact us today for a free quote!

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How to Become a Transformational Leader

James McGregor Burns coined the concept of transformational leadership in his book, Leadership, in 1978. He defined it as a process where “leaders and their followers raise one another to higher levels of morality and motivation.”

According to Bernard M. Bass, who further developed the concept in the 1980s, some qualities of a transformational leader are: clear goal setting, supportive of their followers, encouraging, and able to get their followers to look beyond their own self-interest. So, how do you become a transformational leader? Here are some steps:

Be inspiring in your vision.

If you want people to follow your lead, you’ll need to give them a legitimate and compelling reason. The best way to do this is to create an inspiring vision of days to come. This vision will set out your team’s purpose, which will be at the forefront of your endeavors. You can develop your vision by understanding the values of the people you lead, as well as the resources of your organization.

Motivate your team to deliver the vision.

As we’ve covered, you’ll need to appeal to people’s values in order to get them to buy into your mission. You’ll need to come up with a mission statement. Use storytelling as part of your call to action and speak of your mission often. Get to know your team – if you can further connect the mission directly to their own goals, they’ll be more likely to follow your lead.

Take the lead in delivery of the vision.

It doesn’t take much to come up with a vision and mission statement. The real hard work comes in delivering it and working to make it a reality. While you can get your team to help you, you’ll have to do much of the difficult and often mundane tasks yourself. To manage the delivery of your vision, you’ll need to incorporate both effective project and change management. Communicate each individual person’s roles clearly and connect your team to your plans. Everyone needs to understand what they’re responsible for and how their success will be measured.

Build strong relationships with your people.

Transformational leaders focus a lot of their attention on their people. You’ll need to work hard with them to help them achieve their goals, as well as the goals of the team. Meet with them individually and support them throughout their endeavors. Provide constructive feedback when necessary and be empathetic at all times. Your team will be better off for it.

Being a transformational leader requires a lot of hard work and understanding of how people operate. Once you’ve come up with an inspiring and uniting vision, people will be more inclined to follow your lead. Be sure to lead by example and maintain excellent self-discipline and stamina so that you don’t let yourself or your team down. In the end, if you put in the hard work and set a good example for your people, you will be more likely to find success.

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A Summary of Outsourcing Services in the Philippines

Philippines

After thorough and careful consideration, you have finally decided to outsource to the Philippines.

To begin, you already have a pretty good idea of what office functions you want to outsource.

Now you just need to take your pick out of the 851 registered BPO companies in the Philippines, and then you can start to relax and focus on your core business.

To arrive at an informed decision, you must begin by getting a good understanding of the different types of call center services provided by BPO companies in the Philippines.

For starters, call center services may be grouped into three types – inbound, outbound, and business process outsourcing. Inbound call center services deal with the handling of incoming calls; while outbound call center services are the opposite – doing call outs. BPO services, on the other hand, is the delegation of operations and responsibilities of specific business functions.

Different Types of Services

Each category can be further broken down to specific functions. The most common services offered may be enumerated as follows:

Inbound Call Center Services

  • Customer Service

Customer service is the heartbeat of every organization. An organization with robust customer service is a successful one. Customer support services vary and may range from after-hours support, call overflow, product inquiries, billing inquiries, order processing, customer management, and customer retention.

  • Technical Support

Technical support is helping callers with technical problems such as troubleshooting, or setting up an online account, or website navigation.

  • Helpdesk

Works as a central hub where problems and issues are reported.

  • Sales

Inbound sales calls come in different types. It can come as direct response marketing or sales lead qualification.

Outbound Call Center Services

  • Appointment Setting

A business to business marketing service which involves a person/agent acting in a company’s behalf and making calls to set up business meeting appointments.

  • Collection Reminders

Collection reminders can both be live or automated. It is an effective way to recover debts. An agent will call your customers and remind them of overdue or late payments.  It can also be an automated service which is set up as an Interactive Voice Response (IVR) that will send notifications.

  • Telemarketing

This direct marketing strategy involves soliciting prospective clients to buy certain products and services. In an outbound call center setting, an agent aims to engage potential customers in a strategic and targeted way through a personalized approach.   

  • Lead Generation

This is a marketing strategy that works on identifying and cultivating consumer interest into a product or a service. It generates a list, a database or leads for e-newsletters or sales. A call center agent will call out clients who are identified with products and services that match their need, aiming to close a deal.

  • Market Research

An advantageous marketing strategy that involves the gathering of vital information on current market trends, spending habits and patterns of customers, and identifying areas for growth. An outbound call center helps in generating survey responses to inquire into a customer’s satisfaction following a recent sale.   

BPO Services

BPO services are helping businesses in saving costs while increasing operational efficiency which results in higher revenue generation. Organizations choose to outsource time-consuming business tasks to call centers such as:

What’s Next?            

Trust Executive Boutique with your outsourcing needs and watch your profits grow. We offer a broad portfolio of call center services designed to help you reach your full potential. We are flexible, and we can work with you long term or on a project basis. We commit to work with you in identifying business solutions to save your company time and money.

Find out today and contact us to learn more!    

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How to Choose a Customer Service Call Center

More and more, organizations looking for a way to provide their clients with customer service around the clock without the prohibitive expense of hiring an onsite staff to process inbound inquiries are turning to Philippines-based call centers to meet their demand. Executive Boutique offers this indispensable resource at an outstanding value, allowing you to make more out of every dollar you invest in meeting the needs of your customer base.

Choose Cost-Effectiveness

Thanks to our innovative business model, we can provide unbeatable pricing on inbound call management services. Our pricing is entirely determined by the level of technical knowledge your typical inquiries require, and you can select a pricing model that fits the number of agents you need on call at peak hours, the specialized information our team will need to know, and the kind of services they will be expected to provide your clients.

While our rates are flexible based on the individual needs of your business, we focus on providing you with a clear picture of the projected costs, including labor expenses, equipment usage, and other related charges. In contrast with many of our competitors, our company structure enables us to eliminate startup fees and other hidden costs, and our support team can offer you a no-obligation quote tailored to your needs.

Choose Caller-Friendliness

At Executive Boutique, everything we do is aimed at guaranteeing your customers a directly comparable quality of service as provided by an onsite call center. We have chosen the Philippines as a base of operations because the territory’s schools and universities primarily teach in English, including American-preferred pronunciation and word usage. Every customer service agent we hire has been stringently screened for the highest caliber verbal and written communication skills available, as well as minimal noticeable accent.

Along with selecting from the top talent pool within the third-largest Anglophone nation in the world, we also make a special effort to bring you the right staff for your specific needs. We have sample voices from our team members available for you to listen to before you commit to a service plan, and we can also schedule a time for you to speak to our agents directly so you can evaluate their suitability to represent your business.

Choose Reliability

Our quality of service is second to none in the international call center marketplace. Our state of the art VoIP telephone system is engineered to deliver outstanding call quality as well as high transmission rates (under 200ms) for a seamless listening experience. Our lines are open to your customers 24 hours a day, 7 days a week, and the experience is nearly impossible to distinguish from conventional calling services. Of course, you can always schedule a live demonstration of our services before committing to a contract.

We take every step to offer a service that delivers the ease of use that an onsite call center provides. Your agents can be assigned area codes and callback numbers from any locale you prefer, meaning that your customers and prospects should never be able to tell the difference between our international call center and conventional inbound call services. The result is a reliable option that keeps you in constant contact with your clientele for less.

Our multifaceted approach to call center outsourcing is more than a cost-saving alternative, but a powerful tool you can use to amplify the effectiveness of your onsite staff. Contact Executive Boutique today to learn more about customer service in the Philippines and what we can do for your business.

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Call Center Services at Executive Boutique

call center

No matter the industry, it’s the goal of every company to expand its business operations through customer retention and acquiring new clientele. To keep the people you serve happy, you have to be available to address questions, concerns, and resolve a number of issues that range from IT to billing. This is where a call center comes in; fortunately, this is also one of the aspects of daily business operations you can outsource.

How Does a Third-Party Call Center Work?

Third-party call center services operate just like an in-house customer service team. They operate remotely, take phone calls, and chat with customers online to quickly resolve issues. They tackle the same duties as an in-house call center. They can resolve most issues without having to transfer the call to a member of your team:

  • Billing/invoicing
  • Product delivery status
  • Technical issues
  • Service upgrade/downgrade
  • Canceling or renewing a plan
  • Switching payment method

Data shows that 78% of companies that outsource to third-party agencies are satisfied with the arrangement. 42% of companies in North America also outsource to some extent, as do 35% of companies in Europe and the Middle East.

Why Outsource Call Center Duties?

Saving money is one of the key benefits of third-party outsourcing, as your company saves the cost of assembling a full-time internal staff. For the agency that you outsource to, customer support is its specialty. The men and women that take phone calls and online chat on your behalf are trained in customer interaction and are dedicated to their satisfaction.

Call Center Services in the Philippines

More companies are outsourcing overseas to countries like the Philippines, where Executive Boutique operates. Outsourcing costs are far more affordable and scalable. Our third-party call center team can be on call 24/7 and can expand to larger numbers during high volume periods. If launching a new product, for example, you can increase the number of call takers in anticipation of increased customer queries. Scale back down once the demand recedes.

Regardless of your industry and location of operation, give Executive Boutique a call today to discuss our call center services in the Philippines. We provide highly trained men and women with years of experience in guest service.

Additional resources:

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4 Office Organization Tips

Your office environment directly affects your productivity and how you work. If your workspace is cluttered with documents, coffee cups, and other items that don’t need to be there, you’re likely to feel distracted and anxious when it’s time to work. The worst part is that sometimes if the clutter is bad enough, it’s difficult to figure out where to start cleaning it up. Here are some tips on how to get your office space back into the productive hub it’s supposed to be:

Purge

Start the process by identifying items that can obviously go in the garbage. This includes napkins, old takeout containers, and empty to-go coffee cups. Grab a brand-new garbage bag and walk around your office identifying these items and immediately tossing them. The mess will look more manageable after this step.

Create a space for miscellaneous objects

Every office struggles with a flow of random objects entering its space. There are three main types of these items: things you need to keep (umbrella, travel mug, coat), trash, and important documents. Make sure your garbage can is not overflowing so that incoming refuse doesn’t end up in your workspace. For the objects you need to keep, identify spaces where they can stay. For example, your coat can stay on the back of your chair or hanging on the door. Your travel mug can have space on your desk when it’s full, but when it’s empty it stays on a table near the door so that you don’t forget to wash it.

Get two document trays

Do you have a lot of paperwork that you need to deal with on a regular basis? If you do, you need an organization system for them so that they don’t overflow your workspace. To help with this, buy two document trays from your local office supply store. Place them on your desk and label one for new documents you haven’t looked at yet and another one for old documents that you’ve reviewed and need to deal with later.

Go as digital as possible

Adding onto the issue of overflowing documents, try to digitize your work flow as much as you can (unless you’re someone who needs to hold the documents in their hands). Scan relevant documents into your computer so that you can store them there and access them without digging through filing folders.

Office organization can be tricky since it’s so easy to get caught up in the daily grind. Once we get into the zone of working, we often lose sight of smaller things like maintaining a clean workspace. While that’s understandable, cleaning and organizing your space daily will save you time and energy in the long run. 

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The State of BPO in the Philippines

Smiling asian businessman in suit working with laptop

BPO in the Philippines

Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has shown a median expansion with a rate of 20 percent each year, which still has room for future growth.  ASSOCHAM, India’s apex trade association, reports that their BPO services have significantly declined since more and more organizations are gearing towards the Philippines. This is due to the versatility of the Filipinos in terms of skills since they appear to be able to do it all. Filipinos have neutral accents, have extensive knowledge in finance, IT, and even in graphic design and social media management. The skillset and talent of Filipinos have proved to be a valuable asset for BPO companies.

A projected $40 billion dollars in revenue is projected to be generated by BPO companies while simultaneously providing stable jobs for 2.8 million Filipinos over the next five years. This industry has also highlighted Individuals specializing in fields such software development, web design, back-office processes, and call center operations. Such professionals are in the frontline in major BPO operations which they provide quality businesses around the globe while also cutting costs for labor, streamline operations, and scale the workforce as needed.

Major cities in the Philippines like Davao, Manila, Makati, Quezon City, and Cebu City have turned as an outsourcing hub. This may be primarily due to the yearly produce of graduates and young professionals. After all, BPOs offer good work culture, competitive salaries, and numerous benefits. Some also offer the option of having to work from home as a remedy to the country’s unsolvable traffic and commute problem. It certainly attracts those with and without experiences alike.

The BPO industry in the Philippines has also proved to be a vital component in the growing economy. BPO and call center companies throughout the countries have accounted to nearly 10 percent of the country’s Gross Domestic Product and are forecasted to employ some 1.8 million residents by the end of 2018. The Philippines’s Commission on Higher Education (CHED) has even  assisted universities to offer curriculums focused on training potential BPO and call center workers.

Executive Boutique

Speaking of Cebu City, it is also home to Executive Boutique (EB), one of the Philippines’ top BPO companies. EB provides excellent customer support, tech support help desk, and outbound calls. EB provides a desirable workplace, competitive wages, full health benefits, motivational performance bonuses, and team-building activities. They also boast a 3 percent average monthly turnover rate, which is way below the industry average which can sometimes be as high as 45 percent. EB also has all the key characteristics that companies and employees alike should look for from 24/7 tight building and computer security down to professional training and benefits for employees. EB has certainly  established itself as a force to be reckoned with in the BPO world. Surely you can’t go wrong with Executive Boutique Call Center.

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Outsourcing Strategy That Works

Outsourcing Strategy That Works
Outsourcing Strategy That Works

Deciding to outsource some of your tasks is one thing, but making sure that you have a solid strategy (or transition) to get the results you want is another.

Similar to setting a financial goal to be achieved at the end of each year, a business has to have a solid plan with clearly formulated action steps to follow to make sure one arrives at that financial goal.

Outsourcing, if done correctly, will result in countless benefits. It levels the playing field, especially when pitted against a giant company. It lends your company an air of expertise and gives it a much-needed boost.

The secret to ensuring your outsourcing efforts yield positive results is to have a solid fail-proof plan. The following are essential steps to coming up with a successful outsourcing business plan:  

Have a clear objective

Outsourcing comes with some advantages. It is essential that you identify what your main objective/s is/are.

Your goals may probably be along the lines of reducing costs, increasing your bottom line, using company resources efficiently, getting access to experts not available locally or internally, etc.

Having a clear objective sets the stage for your selection of an outsourcing partner and negotiation process. It helps you set expectations for your company as well as your outsourcing partner. It also allows you to come up with a criteria to measure your success.

Determine your scope

Once you have identified your goals, you will be able to set your limits and boundaries or certain restrictions. You will recognize your core and non-core business functions, determine what you can and cannot outsource and whether you want to outsource to one company or several.

For a startup company, you may want to hire a virtual assistant to help you with scheduling and administration tasks. If you are a medium-size enterprise dealing with sales, you may want to outsource market research functions or telemarketing. As a giant company, you may want to outsource manufacturing or customer service.

Know your budget

Without a plan, it is difficult to reach your goals. Having a plan also means knowing how much you are willing to spend. Especially, for startups, small and medium-sized enterprises, who may have limited resources, setting a budget ensures you don’t blow things over and, you have adequate resources left for other endeavors like growth or innovation.

Having a budget, also allows you to understand current costs and performance levels. When you know how much money is coming out, you will be able to determine your success by also knowing exactly how much or if money is coming in. Being aware of this, you will know whether outsourcing is working for you, so you move forward or if you need to make changes, to improve further.  

Set your criteria for success

Once you have placed your goals, the scope of the services you want to outsource and determined your budget, you will then be able to formulate clear, critical but achievable factors to use as a gauge in measuring your success. This should be commensurate to your goals and budget.

Having a clear, measurable and manageable set of values and terms is paramount to achieve

outsourcing success.

What’s Next?

Formulating an outsourcing strategy that ensures success can be an overwhelming challenge especially if you are new to outsourcing.

Our team at Executive Boutique would be happy to share with you valuable insights and proven strategies that are borne out of actual and years of experience.

The services we provide encompass business segments including, but not limited to e-commerce, healthcare, financial, education, retail, travel, and tourism.

To find out more, get in touch with us today.

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