Executive Boutique

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Business Process Outsourcing

How Outsourcing to a BPO Company Can Be a Deal Breaker For Startups

How-Outsourcing-to-a-BPO-Company-Can-Be-a-Deal-Breaker-For-Startups

Do you remember how your summers were spent as a child? You were either that kid who spent most of the summer frolicking under the sun or the one who got busy selling ice-cold homemade refreshments for some extra cash.

If you are the latter, you are probably longing for those good old days where things seemed so simple.

Contrary to your situation now as an adult, who just started your business venture,you are beginning to realize that running a business is far more complicated than how they were when you were selling homemade refreshments as a little kid.  

As a newly minted entrepreneur, you are continually finding yourself either doing administrative tasks that are repetitive, time-consuming, and not necessarily contributing to any of your company’s goals; or wishing that you would find a qualified and experienced person to do the same admin tasks that are eating up most of your time.

This is where working with a Business Process Outsourcing (BPO) company will make all the difference.

Alibaba, hailed as the world’s biggest online marketplace, started as China Yellow Pages. Their journey to become the giant global online marketplace that they are today started with outsourcing their web design.The Alibaba group is living proof that startups and BPOs are indeed, a perfect match

Especially now that the world is digitally connected, people demand efficiency and convenience. BPOs give startups the edge they need to survive in today’s fast-paced and highly competitive environment.

Perfect Match

The BPO industry continues to grow exponentially year on year. Here are some of the reasons why startups and BPOs are a match made in heaven.

BPOs are cost savers

As a fledgling company, you operate on a tight budget. Instead of hiring full-time staff and paying for monthly salary and benefits, your money is better off spent on product innovation or expansion.

Working with a BPO company will help get things done faster, for the same level of quality, but  a lesser financial investment.

It also helps you save money by eliminating the need to purchase equipment or technology, not to mention, maintaining them.  

BPO companies run state-of-the-art facilities which are maintained regularly to operate on tip-top condition. Consider this as one less concern ticked off from your long expense list.

BPOs allow company flexibility

As a startup, you need to be able to scale your business operations. Having limited resources should not stop you from meeting your clients demands. When in need of additional manpower, your partner BPO company can round up, or round down your workforce according to your needs. They help you manage your costs better.

BPOs helps streamline business process

By delegating tasks and projects to a BPO, you have more time to devote and focus on your core business functions. This takes away your involvement in needing to make decisions related to day to day operations. Not only does this save you time, but it also improves your company’s efficiency.

What’s Next?

Are you looking for your perfect match? Ready to give outsourcing to a BPO company a try?

Let Executive Boutique lead the way!

Our experienced team on BPO management, highly-trained, dedicated agents, and cutting edge technology will be with you to support you every step of the way. We offer a wide range of office tasks to support your business at attractive, competitive rates.

Contact us today to find out more!

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Customer Service Vs. Customer Experience – What’s the Difference?

Customer Service Vs. Customer Experience - What’s the Difference
Customer Service Vs. Customer Experience - What’s the Difference

Customer Service and Customer Experience have become synonymous to businesses nowadays. We often perceive the two words to mean the same and use them interchangeably.

However, they are not the same thing.

Customer Service is just a part of a bigger picture, a small piece of the puzzle, while Customer Experience is the sum of the entire customer journey.

Customer Service Defined

Between customer experience and customer service, the latter is probably the more familiar term, but it is also the more narrowly scoped.

Customer Service can be described as the advice or assistance a company gives to its customers. It is centered on human interaction and directly supporting customers.

It is provided to increase customer satisfaction. Being able to answer queries, educating prospects that result to them choosing the right product, how best to use the product, troubleshooting any issues, and making sure every purchase transaction runs smooth, are some of the ways to achieve customer satisfaction.

What is Customer Experience?

Customer Experience, on the other hand, goes above and beyond customer service. It is the total journey of a customer’s interaction with a brand – from research, to knowing the product, to shopping and purchasing, to actually using the product and following up with the brand afterward.

It is the entire customer lifecycle, the sum of all interactions where customer service is a vital part of.

Customer experience measures how customers feel about a company overall and include the emotional, physical, psychological connection customers have with a brand.

Customer Service vs. Customer Experience

The main difference between customer service and customer experience is that the former is reactive. It is often only used when a customer has an issue. Otherwise, if all is well and there are no questions about the product or service, there is no need to get in touch with customer service.

Customer Experience is the exact opposite. It is in every way proactive and aims to reach every single customer. The main point to customer experience is to build a personal connection and establish meaningful relationships with your customers.

This is better illustrated by a customer interaction that actually happened with Zappos, an online shoe and clothing retailer in Las Vegas. Zappos, imbibes the true meaning of customer experience and prides itself in making every customer interaction extraordinary.

Ryo, a Zappos agent, received a call from a woman who wanted to return the boots she bought for her father, who had since died. Not only did he give her a refund, but he also said that she didn’t have to return the boots and that she was free to give it away if she wanted to.

One would think that the service provided is already excellent. But Ryo did not stop there – he took an extra step and even sent her sympathy flowers. And this extra mile that he took makes an unforgettable and heartwarming customer experience.

The significant difference is that where customer service aims to be ready when a customer reaches out to them, customer experience, already anticipates the customer’s needs and gives it to them without them having to ask or say so. It is also exceeding customer expectations and making them feel special.

What’s Next?

Need that extra support to help you achieve memorable customer experiences? What better way than to outsource your customer support services to the Philippines?

At Executive Boutique, we share your passion for providing the best customer experience possible. Our agents have the training, experience, and willingness to make your customers happy.

If you would like to find out more, contact us today!

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Importance of Customer Service to Business Startups

Importance of Customer Service to Business Startups

Heard of the age-old business mantra that goes “Customer is King?” This pretty much translates to the importance of  keeping your customers happy to run a successful business.

That’s why customer service is imperative for every business, regardless of how long you’ve been in the scene. Much more so for startups.

As a startup trying everything for the first time, every feedback or review will matter. This serves as your guide to knowing what you are doing right from wrong and what you need to improve on.

What Great Customer Servicing Brings

The following are the top reasons why customer service is vital if you are a startup:

Free Advertising

As what Walt Disney, founder of Disney, famously once said: “Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”

When you service your customers right, especially when you exceed their expectations, they won’t be able to stop talking about you to others. And word of mouth or writing about you in social media platforms is a surefire way to gain a solid reputation and recognition.

Promotes Customer Loyalty

According to a Harvard Business Review, emotions play a significant role in consumer buying behavior. So when a customer feels valued and is highly satisfied with your products and services, they will keep on coming back and become loyal patrons.

Becomes your Solid Foundation

For startups, it is easy to get caught up with the burning desire to perfect your product that customer service, most of the time, takes the backseat. Obsessing over every product feature is admirable; however, building the foundation of establishing customer relationships and nurturing them should also be a top priority.

Starting your business right is emphasizing on providing quality customer service. Instilling this concept from Day One guarantees your business growth and success. It becomes a regular and essential part of your business operations

Helps Build Trust

When your consumers trust you, they are with you for life. And one of the best ways to win over your consumers trust is to provide above and beyond customer service.

When they know they can rely on you to turn your service around when you mess up, and you genuinely appreciate them by offering them value-added service or product, they will stay with you no matter what.

Recruitment Becomes a Breeze

A company who handles customer service well also translates to how they take care of their employees. Just like how as a customer you want to feel valued, so it is the same with a job seeker.

It would not matter what kind of business you are doing; whether you sell cute handmade bags or bubble milk teas, you will attract the best and the brightest talents. And as a startup, you will need these kinds of talent.

A happy employee makes a happy customer. And a happy customer means a successful business.   

What’s Next?

Are you a startup looking to outsource your customer service operations to the Philippines, without paying top market dollar?

At Executive Boutique, we share your commitment to providing that “wow” experience every single time – at attractive rates! Our agents have the training, expertise and outstanding order taking and problem-solving skills, required to keep your customers happy and content.

To find out more, contact us today!

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Why Customer Service is Crucial to Your Business Success

customer service
customer service

There is a reason why you can find hundreds of resources, articles, and books, as well as dozens of seminars and workshops about customer service — it can make or break a company.

If you haven’t given the customer service arm of your business a close enough look, then it’s high time that you do so right now.

Importance of Customer Service

So why does customer service matter? The reasons are enumerated below:

1) Builds your company’s reputation

Your reputation goes a long way. With so much competition nowadays, consumers would, most often than not, base their decision to purchase, on a product review or what other consumers have to say about your service.

Even when your product is long gone, consumers will remember you for your interaction with them – your reputation lives on.

2) It is a reflection of your business

Consumers see your product the way you provide customer service. Your servicing is a reflection of your product. So if your customer servicing is mediocre, chances are, your customers also perceive your product the same way.

It is imperative as a business owner to also adopt the same mindset and to give effort and attention to how you service your customer. After all, customer service is king!

3) Customers want to feel valued

As is usual with human beings, we crave love and attention. Our emotions almost always dictate the decisions we make. Making your customers feel that they are valued and that you genuinely care for them can make all the difference to your business success.

4) Best marketing strategy – ever!

The world’s oldest and fail-proof marketing strategy is word of mouth. When your consumers speak favorably about your product, it’s result and effect is more than any best in class marketing strategy can ever bring. Customer testimonials and reviews carry a lot of weight.

So always put a  premium on your customer servicing to keep those testimonials coming.

5) Competition is always around

A survey done by Zendesk in 2013 showed that more than 50% of consumers stopped buying after an unpleasant customer interaction. We are in a global marketplace, and if you do not employ the right tactics to wow your customer,  there are always other options.

6) Directly affects customer retention

Research shows that acquiring a new customer costs (at the very least) 4 times as much as keeping an existing one. Retaining your existing customer base by keeping them satisfied and happy saves you from having to invest (money, time, effort) so much on attracting new clients.

7) Directly affects customer conversion rate

Drawing attention to your product is just a start. Converting them into a loyal customer is the ultimate goal.

On the same survey done by Zendesk in 2013, participants indicated customer service as the number one factor affecting vendor trust. It also goes on to say that 62% of B2B and 42% of B2C customers purchased more after an excellent customer service experience.

Providing excellent customer service is the key to conversion. As a company, this should be your mantra in your everyday operations.

What’s Next?

To help you stay competitive in today’s global economy, look to Executive Boutique to provide your business process outsourcing (BPO) needs in the Philippines.

We provide services designed to help your business elevate performance, and improve efficiency at the best rates possible.

To find out more, contact us today!

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Why Do Companies Choose to Outsource Work?

Business process outsourcing (BPO) originated in the world of manufacturing when companies began to outsource portions of their supply chains. However, the benefits of BPO have since enriched companies across industries. Advancements in cloud computing and related technologies allow companies to put third-party vendor networks and talent to work for them, allowing them to grow in an increasingly competitive climate.

Benefits of BPO

Administrative process outsourcing affords valuable flexibility, efficiency, and cost-savings. The benefits include:

  • Companies that outsource can streamline important administrative functions, freeing them up to focus on core processes
  • Outsourcing allows a company to benefit from advances in technology without investing in hardware upgrades
  • Use of a trained and professional work force means processes can be executed more productively
  • BPO services mean fewer employees and a reduced cost of management
  • Information security is improved when a professional BPO vendor handles processes from a fortified network
  • Freeing up employees to focus on their core tasks rather than administrative duties outside their fields of expertise improves company morale

In other words, with outsourcing of necessary tasks, you can prioritize the time of your employees while taking advantage of the investment in technological infrastructure by the service provider. This means lower cost and fewer headaches.

Outsourcing to the Philippines

Choosing a BPO vendor can afford these benefits and more.

  • The Philippines offers modern amenities and high standard of living, but also has a lower cost of living. This means Filipino workers can earn a living wage while working at rates that save international clients money.
  • The many Filipino universities mean there is never a shortage of educated talent.
  • Because English is the top language spoken in the Philippines, workers are equipped to serve American and other English-speaking businesses.
  • Filipino students learn English with a neutral accent and are exposed to a diverse cultural experience, allowing for flexibility in adapting to international expectations.

Working with BPO service providers in the Philippines means you do not need to sacrifice in order to save money. Filipino workers are uniquely qualified to serve English-speaking populations.

Why choose Executive Boutique for business process outsourcing

Demand for outsourcing services in the Philippines has grown in recent years and Executive Boutique stands at the top of the list of providers. Business Daily News rated Executive Boutique as the best call center in the Philippines and one of the best of the world.

Executive Boutique offers state-of-the-art telecommunications systems. Our agents are assigned to only one client at a time so they can function as an extended member of a client’s staff. With college educations and the ability to speak multiple languages, they are prepared to perform a variety of tasks, from the routine to the specialized.

If you are interested in learning more about outsourcing to the Philippines, contact Executive Boutique Call Center today to get a free quote.

Additional business process outsourcing resources:

  1. Investopedia, Business Process Outsourcing – BPO, https://www.investopedia.com/terms/b/business-process-outsourcing.asp
  2. Deloitte, The Outsourcing Handbook: A guide to outsourcing, https://www.deloitte.co.uk/makeconnections/assets/pdf/the-outsourcing-handbook-a-guide-to-outsourcing.pdf
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Achieving Business Success Through Market Research

Market Research

Thanks to the power of technology a.k.a the internet, starting a business is easy compared to some 10 or 15 years ago. With just a few short clicks, one can easily set up an online account, start selling products and services with the whole social media universe as your market.

That is why it is all the more challenging to sustain a business because everyone can just go online and be your competition. So how do you stand out from the rest? How do you achieve success?

A business starts with an idea – what your product or service will be, why you want to sell them, how you will sell them and when. But before committing substantial resources to start your venture, it is vital that you do diligent work in determining its feasibility. This process is known as Market Research

Market Research and Its Importance

According to Investopedia, Market Research is the process of assessing the viability of a product or service through research conducted directly with the consumer. It determines the past, present and potential customers of the said product, their characteristics, spending habits, location, and needs.

Every product or service that is successful today is a result of thorough research. When you are armed with all the critical information such as your consumer needs, their location, etc. then naturally, you would also know what you would produce to meet that need and make it available in places where there is demand.

Suffice to say, before you even start your business, you should already be well aware of the essentials.

Results of Market Research

With proper market research, you are guaranteed the following:

1) You will get to know your customers better.

You will be able to identify who your buyers are, their demographics, personality and traits, what they need, how often they buy, and their expectations of your product. When you understand these things, you can tailor make your products and services to match those of your consumers.

2) You will also learn about your competition and their strategy.

Market research also helps you know and understand your competition – who they are, their approach, their experience, and most importantly, their weak points. Armed with such information, you know what to avoid and how to stand out to get noticed.

3) You will be able to test your product before launching.

Even when your product is all good and ready to be introduced to the market, it is always a good idea to test the waters first. The initial feedback you get will make you aware of anything that you need to improve on, what approach to take when marketing your product and what not to do.

4) You will stay in business.

Times change. Whatever worked for your product at the beginning may not necessarily stay that way a few years down the line. WIth market research, you stay up to date with the trends so you can adapt and remain a hot commodity even in the changing times.

5) Guaranteed business returns.

Market research allows you to capitalize on newly discovered market opportunities. It helps you improve, and encourages product innovation. When your product continually changes for the better, it results in continued patronage and steady increase in profit.

Advantages of Outsourcing Market Research

While market research is a worthwhile and crucial business strategy,  it is also time-consuming and a constant effort. So outsourcing it to a reliable BPO company in the Philippines is the next best thing.

Not only does it save you valuable time, but it also guarantees that experienced professional researchers adequately do it. BPO companies employ effective methods in conducting research work ensuring complete and accurate information which will be your key to success.

What’s Next?

Let our warm and friendly, expert professionals at Executive Boutique help you achieve business success through market research. We offer you competitive pricing and flexible contracts.

Contact us today for a free quote!

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A Summary of Outsourcing Services in the Philippines

Philippines

After thorough and careful consideration, you have finally decided to outsource to the Philippines.

To begin, you already have a pretty good idea of what office functions you want to outsource.

Now you just need to take your pick out of the 851 registered BPO companies in the Philippines, and then you can start to relax and focus on your core business.

To arrive at an informed decision, you must begin by getting a good understanding of the different types of call center services provided by BPO companies in the Philippines.

For starters, call center services may be grouped into three types – inbound, outbound, and business process outsourcing. Inbound call center services deal with the handling of incoming calls; while outbound call center services are the opposite – doing call outs. BPO services, on the other hand, is the delegation of operations and responsibilities of specific business functions.

Different Types of Services

Each category can be further broken down to specific functions. The most common services offered may be enumerated as follows:

Inbound Call Center Services

  • Customer Service

Customer service is the heartbeat of every organization. An organization with robust customer service is a successful one. Customer support services vary and may range from after-hours support, call overflow, product inquiries, billing inquiries, order processing, customer management, and customer retention.

  • Technical Support

Technical support is helping callers with technical problems such as troubleshooting, or setting up an online account, or website navigation.

  • Helpdesk

Works as a central hub where problems and issues are reported.

  • Sales

Inbound sales calls come in different types. It can come as direct response marketing or sales lead qualification.

Outbound Call Center Services

  • Appointment Setting

A business to business marketing service which involves a person/agent acting in a company’s behalf and making calls to set up business meeting appointments.

  • Collection Reminders

Collection reminders can both be live or automated. It is an effective way to recover debts. An agent will call your customers and remind them of overdue or late payments.  It can also be an automated service which is set up as an Interactive Voice Response (IVR) that will send notifications.

  • Telemarketing

This direct marketing strategy involves soliciting prospective clients to buy certain products and services. In an outbound call center setting, an agent aims to engage potential customers in a strategic and targeted way through a personalized approach.   

  • Lead Generation

This is a marketing strategy that works on identifying and cultivating consumer interest into a product or a service. It generates a list, a database or leads for e-newsletters or sales. A call center agent will call out clients who are identified with products and services that match their need, aiming to close a deal.

  • Market Research

An advantageous marketing strategy that involves the gathering of vital information on current market trends, spending habits and patterns of customers, and identifying areas for growth. An outbound call center helps in generating survey responses to inquire into a customer’s satisfaction following a recent sale.   

BPO Services

BPO services are helping businesses in saving costs while increasing operational efficiency which results in higher revenue generation. Organizations choose to outsource time-consuming business tasks to call centers such as:

What’s Next?            

Trust Executive Boutique with your outsourcing needs and watch your profits grow. We offer a broad portfolio of call center services designed to help you reach your full potential. We are flexible, and we can work with you long term or on a project basis. We commit to work with you in identifying business solutions to save your company time and money.

Find out today and contact us to learn more!    

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The State of BPO in the Philippines

Smiling asian businessman in suit working with laptop

BPO in the Philippines

Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has shown a median expansion with a rate of 20 percent each year, which still has room for future growth.  ASSOCHAM, India’s apex trade association, reports that their BPO services have significantly declined since more and more organizations are gearing towards the Philippines. This is due to the versatility of the Filipinos in terms of skills since they appear to be able to do it all. Filipinos have neutral accents, have extensive knowledge in finance, IT, and even in graphic design and social media management. The skillset and talent of Filipinos have proved to be a valuable asset for BPO companies.

A projected $40 billion dollars in revenue is projected to be generated by BPO companies while simultaneously providing stable jobs for 2.8 million Filipinos over the next five years. This industry has also highlighted Individuals specializing in fields such software development, web design, back-office processes, and call center operations. Such professionals are in the frontline in major BPO operations which they provide quality businesses around the globe while also cutting costs for labor, streamline operations, and scale the workforce as needed.

Major cities in the Philippines like Davao, Manila, Makati, Quezon City, and Cebu City have turned as an outsourcing hub. This may be primarily due to the yearly produce of graduates and young professionals. After all, BPOs offer good work culture, competitive salaries, and numerous benefits. Some also offer the option of having to work from home as a remedy to the country’s unsolvable traffic and commute problem. It certainly attracts those with and without experiences alike.

The BPO industry in the Philippines has also proved to be a vital component in the growing economy. BPO and call center companies throughout the countries have accounted to nearly 10 percent of the country’s Gross Domestic Product and are forecasted to employ some 1.8 million residents by the end of 2018. The Philippines’s Commission on Higher Education (CHED) has even  assisted universities to offer curriculums focused on training potential BPO and call center workers.

Executive Boutique

Speaking of Cebu City, it is also home to Executive Boutique (EB), one of the Philippines’ top BPO companies. EB provides excellent customer support, tech support help desk, and outbound calls. EB provides a desirable workplace, competitive wages, full health benefits, motivational performance bonuses, and team-building activities. They also boast a 3 percent average monthly turnover rate, which is way below the industry average which can sometimes be as high as 45 percent. EB also has all the key characteristics that companies and employees alike should look for from 24/7 tight building and computer security down to professional training and benefits for employees. EB has certainly  established itself as a force to be reckoned with in the BPO world. Surely you can’t go wrong with Executive Boutique Call Center.

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Outsourcing Strategy That Works

Outsourcing Strategy That Works
Outsourcing Strategy That Works

Deciding to outsource some of your tasks is one thing, but making sure that you have a solid strategy (or transition) to get the results you want is another.

Similar to setting a financial goal to be achieved at the end of each year, a business has to have a solid plan with clearly formulated action steps to follow to make sure one arrives at that financial goal.

Outsourcing, if done correctly, will result in countless benefits. It levels the playing field, especially when pitted against a giant company. It lends your company an air of expertise and gives it a much-needed boost.

The secret to ensuring your outsourcing efforts yield positive results is to have a solid fail-proof plan. The following are essential steps to coming up with a successful outsourcing business plan:  

Have a clear objective

Outsourcing comes with some advantages. It is essential that you identify what your main objective/s is/are.

Your goals may probably be along the lines of reducing costs, increasing your bottom line, using company resources efficiently, getting access to experts not available locally or internally, etc.

Having a clear objective sets the stage for your selection of an outsourcing partner and negotiation process. It helps you set expectations for your company as well as your outsourcing partner. It also allows you to come up with a criteria to measure your success.

Determine your scope

Once you have identified your goals, you will be able to set your limits and boundaries or certain restrictions. You will recognize your core and non-core business functions, determine what you can and cannot outsource and whether you want to outsource to one company or several.

For a startup company, you may want to hire a virtual assistant to help you with scheduling and administration tasks. If you are a medium-size enterprise dealing with sales, you may want to outsource market research functions or telemarketing. As a giant company, you may want to outsource manufacturing or customer service.

Know your budget

Without a plan, it is difficult to reach your goals. Having a plan also means knowing how much you are willing to spend. Especially, for startups, small and medium-sized enterprises, who may have limited resources, setting a budget ensures you don’t blow things over and, you have adequate resources left for other endeavors like growth or innovation.

Having a budget, also allows you to understand current costs and performance levels. When you know how much money is coming out, you will be able to determine your success by also knowing exactly how much or if money is coming in. Being aware of this, you will know whether outsourcing is working for you, so you move forward or if you need to make changes, to improve further.  

Set your criteria for success

Once you have placed your goals, the scope of the services you want to outsource and determined your budget, you will then be able to formulate clear, critical but achievable factors to use as a gauge in measuring your success. This should be commensurate to your goals and budget.

Having a clear, measurable and manageable set of values and terms is paramount to achieve

outsourcing success.

What’s Next?

Formulating an outsourcing strategy that ensures success can be an overwhelming challenge especially if you are new to outsourcing.

Our team at Executive Boutique would be happy to share with you valuable insights and proven strategies that are borne out of actual and years of experience.

The services we provide encompass business segments including, but not limited to e-commerce, healthcare, financial, education, retail, travel, and tourism.

To find out more, get in touch with us today.

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Game-Changing Benefits Startups Gain from Business Process Outsourcing

Game-Changing Benefits Startups Gain from Business Process Outsourcing

Companies starting out face many challenges. And going up against established and bigger companies only bring on pressure.

As a startup company, you face concerns on limited resources, a non-existent reputation, and a vague idea of your target market consumers. Looking at it from this perspective, it would seem that startups are fighting a losing battle against giant competitors.

Good thing they can now outsource to gain a competitive edge!

Advantages of BPO

Business Process Outsourcing, which involves hiring a third party company to do business tasks, is an effective strategy for helping startups survive and thrive. The list that follows enumerates the ways a startup company can benefit from BPO.

It is Cost Effective

Perhaps the most significant benefit of BPO is its cost-effectiveness.

With limited resources at your disposal, you most likely do not have enough capital to pay for monthly salary and benefits of an employee. With outsourcing, you save on recruitment efforts and providing benefits because they already have the right number of people you need to work on your projects or business functions.

Working with a BPO company helps you get the work done, at your standard level of quality for a lower cost.

Access to Experts

Startups would jump at the chance of working with experts but may not have adequate resources to pay for their remuneration. Outsourcing makes it possible for them to work with the best talents and experts in the industry.

Your partner BPO company is responsible for costs involved in selecting the perfect talent – providing them the necessary training and tools needed, and replacing them in the event of sudden departure or resignation.

Speed to Market

In our digital age where everything is fast paced, timing is crucial.

As a startup company, you cannot afford to wait especially when the demand for a product or service is ripe. It can take months for you to find the best candidates and experts to work on your project, and another month or two to train them properly for onboarding whereas, with outsourcing, they are ever ready and at your disposal.

Outsourcing gives you the power to move and work faster, learn quickly and correct mistakes because your team members are industry experts and know exactly what to do and how to move forward – fast!

Have More Time

As an entrepreneur starting out, it is easy to get caught up with mundane administrative tasks such as accounting, bookkeeping, payroll or even customer service because you are trying to save on costs.

However, as a startup, you should devote your time and focus to essential efforts such as growth, creativity, and innovation for your business to survive.

Free yourself from time- consuming business tasks by outsourcing them so that you have more time to do your core business functions.  

Enables You to Provide Full Services

With a budget to consider, you may be tempted to scrimp on some business functions like IT or a customer service team.

Modern consumers are more demanding, educated and have standards that you will need to live up to, otherwise you end up losing them.  

WIth your limited resources, you need to make wise investments and get added value for your spend. And outsourcing will give you more bang for your buck. They will enable your company to run an entire department providing services such as IT support and an exceptional customer service team.

What’s More?

Are you ready to outsource?

With Executive Boutique you can rely on us to provide you unparalleled BPO service at the most competitive prices! Talk to us today to know more about our products and services.

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