Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-12026-18056 AU | AU: 612-8015-5330 AU| SGP: 65-6653-6528SGP

Business Process Outsourcing

Market Research and Its Benefits to your Business

Market Research

Market Research

Before one sets off to start a business venture,  I’m sure, everyone would agree with me, that it is important that you determine your target consumers and understand what they need or desire so that you can then market a product or service that answers that specific need. I would further go on to say that having this information is of more importance than anything else in your business including finance, hiring the right talent, having the right machinery or technology. This is, in essence, what market research is all about.

According to Entrepreneur.com,  market research is the process of gathering, analyzing and interpreting information about a market, about a product or service to be offered for sale in that market, and about the past, present and potential customers for the product or service; research into the characteristics, spending habits, location and needs of your business’s target market, the industry as a whole, and the particular competitors you face. The definition itself, clearly shows that market research is an important tool that helps ensures your business’ success.

How is Market Research Carried out?

Customer Surveys

Surveys are done online, through one on one interviews, or phone calls. For example, online companies carry out market research by encouraging customer feedback on their website or through social media platforms. Another way of doing this is by designating a prominent location in your store where customers can choose to fill out a feedback form.

Product Trials & Samples

Most of the time, businesses hand out samples to customers and ask them to try it, gauging their response and getting instant feedback.

Focus Groups

Sometimes, companies invite consumers to a discussion within a focus group where feedback can be gathered right away. However, focus groups can be quite a challenge to organize, not to mention, expensive.

Direct Observation

The least used method involves studying a customer’s reaction captured on video in a natural setting (like inside the store) to a product display or a service. This is the least popular method due to privacy issues, and must, therefore, be carried out in a public setting. It is also time-consuming.

How Does Market Research Help Businesses?

Determine Business Feasibility

Through research, your company can determine whether there is a demand for your specific product or service which ultimately then dictates your business’ viability.

Determine industry and economic trends

Through study, you will be able to determine what is working for you and what you need to improve on and develop strategies to adapt to the changing environment.

Monitor Competition

This will provide valuable insights on competitors products, their campaigns, and techniques in capturing consumer attention which you can then use as leverage to turn them over to you and win their loyalty.

Come up with Effective Marketing Campaigns

Depending on your target audience, through research, you will be able to determine, how to best drive your product, create brand awareness, and whether to go about marketing your products and services the traditional way or through social media.

Come up with Competitive Strategies

With the information you have on hand through market research, you will be able to determine whether, for example, you need to keep your pricing competitive or keep your price at a premium but throw in additional items or services to drive value for their money.

Why is it best to outsource?

With all the advantages and the wealth of information companies derive through market research, more and more companies have turned to outsource this service, mainly because, choosing to outsource it brings with it a number of great benefits.

Saves Time

Compiling data gathered from research, making sure nothing is overlooked, and then processing the same data can be time-consuming. Working with a  BPO company will accomplish this task for you in no time as they have a team of experts, who are highly trained to conduct research and deliver accurate reports.

Saves Money

We all know that with outsourcing, you will get more value for your money. Not only are highly capable individuals working to gather accurate data for you, but labor cost also comes cheap. All BPO companies also use the latest and advanced technology so you can are rest assured that data is gathered and stored properly and effectively.

Gives a Different Perspective

It is difficult to do things differently when you have been using the same method and doing the same thing since day one as a company. Getting a BPO company to do your market research will give you the fresh perspective you need, free from office politics and maintaining the status quo. Being an “outsider” and indirectly involved with your company, we can share with you our unbiased assessment and recommendation.

What’s Next?

Executive Boutique is an Australian and American owned and operated company providing services from its state-of-the-art call center and business facility in IT Park, Lahug Cebu City.

Our highly trained and experienced agents are ready and equipped to do your company’s market research at an affordable cost.

Contact us today for a free, no obligatory quote!

Read More »

What an After-Hours Support Team can Bring to your Business

after-hours support

after-hours support

The good old days of closing shop at 5 PM is long gone…

Because our present world makes connecting to anyone across the globe possible by just a few taps on your mobile phone, there is now an increase in the need for customer support to be available round the clock. Having a 24-hour customer support team is now one of the “amenities” a consumer looks for in a product or service.

New age consumers are online all the time, shopping for clothes, gadgets, or even ordering food – making it essential for customer assistance to be available on demand. Having this service will not only give your customer’s assurance and satisfaction, but it also makes you stand out from the competition.

With the digital age revolutionizing the concept of how we do business and allowing instant access to everything, it comes with it a certain degree of unease.

“Is my credit card information secure on this site? My page crashed after clicking the purchase button. Did my purchase go through?”

“I made a mistake when I entered my delivery address, how do I go back so I can correct it?”

These are just some of the questions that consumers ask when doing online transactions. It is important to have customer support at this stage to enhance their experience and provide a smooth checkout process all the way.

While businesses do have the option to: (1) provide an avenue for the customer to leave a message through voicemail and give a callback when business resumes in the morning and (2) attend to the call, no matter what time of the day it is, this does not assure a favorable experience for the customer and a timely response from you.

The benefits of having an after-hours support team far outweighs the two options presented.

100% assurance that all calls are answered

In our modern age where everything is “instant,” it is essential to be able to provide round the clock service, especially on weekends to ensure no call opportunity is missed. The more you can engage your clients, the more your opportunity for revenue.

Establishes Solid Credibility

When your customers are assured that you are there for them at all times, it makes them feel valued and essential. Their faith in you improves, and the praises you get will build you a solid reputation with your customer base.

Allows Worldwide Service

Having an after-hours supports enable you to reach across the globe.

With access to everything at your fingertips, your customers, on the other side of the globe, needing assistance outside your regular working hours are assured that they can connect with you wherever they are, at any time, at their convenience.

Guarantees Enhanced Customer Experience

Although our digital age brings with it convenience and efficiency, it still cannot fill the void that only human interaction can bring. When customers are able to interact with an actual, live representative, they are assured that they are fully understood and further enhances their experience.

Whats Next?

One of the brilliant ways to provide after-hours support to complement your customer servicing platform is to partner with a BPO call center in the Philippines. The Philippines, otherwise known as the “Capital Call Center of the World,” is the 3rd-largest-English-Speaking-country with hard-working citizens having the heart for customer service.

Not only will outsourcing your After Hours Support service to our call center in the Philippines help you save on operational costs, but it also instantly provides you with highly skilled individuals to take care of your after-hours support needs.

Executive Boutique is a BPO call center company located in IT Park Lahug, Cebu City. We offer a wide range of call center services such as outbound calls, technical support, customer support and office backend support.

Contact us today for a free no obligation quote!

Read More »

How to Market to Millennials in 2018

Marketing to Millennials

Marketing to MillennialsMillennials — defined as those born between 1981 – 1997 — are the largest living generation that holds significant power in all aspects of society today, and the most challenging to market to.

They are a diverse bunch, and there is, therefore, no one-size-fits-all marketing strategy that will work for them.

Before coming up with an effective marketing strategy that will give you great results, it is important to know what tickles their fancy and what keeps them interested. Here are some important factors to consider when we are marketing to millennials:


Millenials are all for instant gratification.

We are living in a digital era where everything is readily available. From shopping to watching a movie, to ordering food, to talking to friends and family, everything can be done on their mobile devices to which they are constantly glued to.

For them, timing is everything.

Outsourcing your order processing services to a BPO call center in the Philippines will be a great aspect of your marketing strategy.

Be Available at all times

Today’s generation evolves around having all the information they need at the touch of a finger and getting answers to their questions instantly.

Consider outsourcing your chat support services to Executive Boutique call center in the Philippines. Our highly skilled agents are there 24/7 to answer any of your customer’s concerns.


Millennials can see through catchy phrases and are not really interested in all the adjectives associated with or used to describe your product.

They care more about your values and what you represent as a company. When your company values are aligned with theirs, they are most likely to be taken by you and patronize your goods and services.

Working with a BPO call center in the Philippines to do your market research will help you come up with an attractive marketing strategy aimed at targeting millennials.

Be Different

When you have a product or a concept that is different and one that stands out, that, in itself, is can be your marketing leverage. Your product will speak for itself A perfect example is Uber who pioneered the idea of ride-sharing and Airbnb who introduced the concept of staying in a home away from home.

You should consider working with a BPO company to work on your market research as well as carry out customer surveys to know what is the need of millennial consumers.

Go Digital in Marketing

Millennials are digital natives. They live and breathe in the digital space. Therefore marketing should be focused on reaching them via social media platforms.

Be Instagram-worthy

Make your packaging attractive!

When your product screams one-of-a-kind, innovation, and it stands out, millennials would want to take a picture of it and post it all over their Instagram accounts.

Not only does this take care of your advertising for you, but millennials also get the social attention and acceptance they crave for when their followers comment and like their posts.

What’s Next?

Millennials have innovated the way we do marketing. They have paved the way for optimizing social media platforms and evolving advertising efforts and marketing strategies.

You can come up with an effective marketing strategy too – when you leverage on the support of our market research, data mining, chat support, order processing services provided by our call center here in the Philippines.

Executive Boutique is your partner for your outsourcing services at a price you can afford.

Get in touch with us today for a no-obligation quote.

Read More »

3 Reasons Why You Need To Outsource Contract Processing Tasks

Contract Processing

Contract ProcessingContract processing is integral to the success of every business, and it’s important for a business owner to ensure that this aspect of the job meets every requirement.

This means you have to make sure that your staff is paying close attention to payroll negotiations, transportation contracts, legal contracts, and mortgage loans, just to name a few.

These tasks, however necessary, are not the most exciting aspects of running a successful business.

From data gathering to data processing, to making data accessible, the tasks involved in contract processing can place a heavy burden on your business’s time and resources, not to mention the morale of your in-house employees.

So what’s a business owner to do?

Well, how’s this for a solution: Outsource your business contract processing to a call center in the Philippines?

If you’re doubting the wisdom of that suggestion, allow me to discuss with you the top reasons why outsourcing your contract processing is one of the smartest things you can do for your business.

1. Gives you more time to focus on the core aspects of your business.

When you delegate repetitive and rote tasks to your in-house staff, chances are, they won’t have much mental room to think on a more strategic level.

Leaving contract processing tasks to a specialized BPO provider, however, solves this problem altogether.

Aside from making your business more efficient, being able to focus on “core” activities promotes a culture where objectives and goals are clearly defined and aspired to.

2. Better productivity.

Outsourcing contract processing ensures that contract processors are always on hand to handle any overflow during high-volume periods, which usually occurs during summer or spring months.

Equipped with state-of-the-art technology, specialists from outsourcing companies have the ability to provide exceptional personalized service, seamless communication, and accurate processing of data.

BPO companies are also known for keeping themselves updated with the latest developments and trends within their respective industries. By outsourcing work to them, you can be assured that you’re able to maintain a competitive advantage against your competitors.

Coupled with highly-trained specialists, BPO call centers can help you get your contracts processed more efficiently and with reduced turnaround times.

3. It’s easier on the budget.

When it comes to processing contracts, experienced processors are just as skilled and knowledgeable as senior loan officers.

Now hold that thought. Which decision do you think will cost your business less? Hiring 10 senior loan officers or hiring experienced processors of the same number? The answer, of course, is the latter.

Instead of paying hefty amounts to hire loan officers, leaving contract requests to the care of highly-trained processors gets you the same level of expertise at the fraction of the price.

What’s Next?

Is the daily influx of contract requests coming your way starting to overwhelm your business? A Business Processing Outsourcing call center in the Philippines may just be the answer to your contract processing needs.

We at EB Call Center have a team of highly-trained professionals who can lend you their expertise and provide you with exemplary service at a very competitive price. Contact us today at 1-888-700-9555. You can also email us at info@ebcallcenter.com for a free quote.

Read More »

3 Tips for Effective Delegation

Delegation is a necessary skill for leaders to have. If you’re feeling overworked, it can take a lot of stress off your plate. Additionally, it can increase team efficiency and establish a sense of responsibility within your workplace. While it can be hard to trust other people to take care of important tasks, it’s crucial that you take a first step toward relinquishing a small amount of control to better serve the future productivity of your business. Remember – you hired your team for a reason! If you’re struggling to figure out how to delegate effectively, here are some tips:

Delegate to the right team member.

Choosing the right person for a task is vital for efficient delegation. If you ever need to hire someone to work in accounting, for example, you’d look for someone with the appropriate skill set. The same mindset should apply toward internal delegation. You’ll need to pick a team member who has the right skills, disposition and space in their workload to take on the task in question. Keeping these parameters in mind will help your process.

Assign tasks where they best fit.

It can be difficult to figure out which tasks to assign to whom. A good first step is to log all your work projects for a week and then consider which ones don’t necessarily need your level of expertise. Administrative tasks like data entry and filing are good choices to assign to someone lower on your company’s totem pole.


When you are asking someone to take on new and possibly more impactful responsibilities, it’s a good idea to open the conversation by expressing your confidence in their skills. Assign tasks wholly, instead of asking someone to take care of one piece of it. This will help them become more confident and independent. Provide an outline of the work that includes the following:
• A full description of the task at hand, specifying what is being asked of the employee.
• Who to reach out to if they come across any roadblocks.
• A timeline, including a deadline.
• A budget (if applicable).
• Scheduled check-in meetings to ensure the employee is getting proper support and to make sure the project is going as planned.

Remember to have patience with your staff, especially if delegation is new in your workplace’s environment. Some employees will have hiccups and make mistakes while trying to find their own rhythm. Others may excel from the very beginning. No matter the results, provide support, constructive feedback and positive recognition when it is due. Follow these tips and watch your team thrive!

Read More »

Why Outsourcing Office Tasks Is Always A Smart Business Decision

Office Task Outsourcing Philippines

Office Task Outsourcing PhilippinesOffice tasks are part and parcel of what makes a business function. Without them, there’s no way that your business can survive.

Someone needs to take responsibility for all that office work. Doing timesheets? Critical. Bookkeeping? Necessary. Data verification? Crucial. You get the idea.

However, these tasks can be repetitive, time-intensive, and dull, so much so that they can take their toll on your in-house staff and you as a business owner.

Do you sometimes wish that you have more time to focus on tasks that will have a significant impact on the growth and productivity of your business?

If you answered with a “yes,” then here’s some good news for you: You and your in-house employees don’t need to do all that work.

You can address the menial and repetitive tasks in your business by outsourcing office them to a call center in the Philippines.

Allow me to share with you some of the best reasons why you should do just that.

1. It’s Easier on Your Budget

Managing back-office tasks can negatively impact your financial resources in more ways than one.

On top of the costs involved in hiring an in-house employee to “push papers” all day, the machinery and the infrastructure needed to keep things running can significantly cripple your budget.

Outsourcing office tasks, however, removes all that financial burden off your company’s shoulders in one fell swoop. The only expense you need to concern yourself with going forward is outsourcing fees.

2. It Ensures Accuracy

Back-office tasks require keen attention to detail. They’re also repetitive. Have I mentioned they’re repetitive?

Here’s the point: repetitive tasks are prone to mistakes. Sooner or later, your office clerks will make mistakes along the way. A typo here, a misprint there — if left unchecked, those mistakes may snowball into something that may negatively impact your business.

By comparison, outsourcing companies have an entire staff carefully selected and specifically trained to handle, manage, and execute rote back-office tasks.

Equipped with the high-end infrastructure needed to optimize processes involved in back-office work, you can sleep better at night knowing that you’re always getting accurate results.

3. Allows You To Focus On Core Competencies

The term core competencies” may be an overused business buzzword, but it’s been used to death for many good reasons.

As a business owner, you have to find ways to ensure that your business is not stuck in a repetitive cycle of routines that derail the growth of your business.

For your business to be successful in the long run, a back-to-basics and more strategic approach is in order.

You have to make sure that your managers and employees are aligned with your brand’s vision and business goals.

Of course, it’s nearly impossible to pull these off when your entire workforce is knee-deep in office work.

But if you outsource these tasks instead, you’ll find that a strategic growth mindset comes more naturally to your in-house employees and yourself.

Final Word

If you know what’s good for your business, you should know by now that wearing too many hats can cause you to fail due to you being unproductive. Sometimes you just have to leave it to the experts.

By outsourcing your office tasks to a BPO provider in the Philippines, you can leverage your time and resources for the better execution of your business goals and objectives.

Do you need help with your back-office tasks? Contact us today at 1-888-700-9555. For a free quote, you can email us at info@ebcallcenter.com.

Read More »

Why Your Company Should Outsource E-Filing Tasks to A BPO Business Call Center in the Philippines

Outsourced E-FilingBusinesses often struggle when tax season is looming on the horizon.

Quite understandable, really, considering the amount of paperwork involved. But someone’s got to do it.

The good news, however, is that “someone” doesn’t have to be you — the business owner.

Considering the truckloads of things that you need to consider when running a company, you shouldn’t bother yourself and your team with the painstaking work involved in filing taxes when you can have an e-filing outsourcing company do the work for you.

Allow me to share with you the major benefits your business can enjoy when you outsource your e-filing work to a BPO provider.

1. Improved work efficiency

When the e-filing process is delegated to another agency, you and your in-house staff will be able to focus more on core business objectives.

Unburdened from the tedious and quite complex tasks involved in taxation matters, your organization’s workflow can run much smoother and more efficiently.

This, of course, results in happier employees, who are more likely to be more proficient and productive in their work as a result.

2. Access to the latest technological systems

E-filing is a process that requires keen attention to detail, extensive knowledge of how taxation works, strong adherence to compliance objectives, and the latest technological tools and systems.

By using the latest technology available, e-filing specialists and IT experts will be able to process e-filing deliverables with little time and effort. Moreover, the e-filing of income tax returns will be more accurate and secure.

3. Cost-effectiveness

By outsourcing your e-filing needs to specialists, you don’t have to spend money for the acquisition of materials and technology needed to carry out the incumbent tasks.

What’s more, you don’t have to allocate a portion of your budget to hiring and training specialists.

Relieved of financial obligations of such nature, your company can leverage its investments in a manner that facilitates and sustains your business’s growth.

4. Improved security

E-filing professionals know that security is of paramount importance in e-filing taxes.

By adhering to strict security protocols and using systems that transmit data using SSL encrypted interfaces, everyone can rest easy in the knowledge that any sensitive information won’t fall into the wrong hands.

5. Quicker tax refunds

One of the perks in delegating e-filing services to experts is that you get tax refunds in a matter of weeks or even days, as opposed to months.

Since direct deposits are considered standard procedure in e-filing, tax refund schedules become more consistent and have far fewer delays.

Instead of waiting for paper tax returns, which could take months, the refund can be electronically deposited into multiple bank accounts.

What’s Next

As a business, it’s in your best interests to ensure that every facet of the organization is progressing as smoothly and efficiently as possible.

To deliver on this end, you have to delegate business tasks in such a way where potential outcomes are maximized.

By leaving electronic filing to the very capable hands of a business call center in the Philippines, your business will be in a much better position to carry out its objectives and achieve its goals.

Want us to take care of your e-filing needs? Contact us today 1-888-700-9555. You can also receive a free quote by emailing us at info@ebcallcenter.com.

Read More »

5 Key Benefits of Outsourced Claim Filing Services

Outsourced Claim Filing

Outsourced Claim FilingMore and more insurance and broker companies are relying on outsourced claim filing services to fuel their business objectives and serve their clients better.

No surprise there. For one thing, outsourcing partnerships are always mutually beneficial. In fact, 78% of businesses around the globe have positive business relationships with their outsourcing company.

If your business is struggling with non-core tasks such as claim filing, it’s high time that you consider hiring the services of a Business Process Outsourcing company.

Here are the reasons why.

1. Increased work efficiency and productivity

By outsourcing your claim filing tasks to experts, you are afforded the luxury to concentrate on the core aspects of your business.

This allows your staff to concentrate on doing what they do best: to provide solutions to customers and to deliver exemplary customer service.

Because of this renewed focus, employees are more likely to be productive and effective in their tasks, resulting in more profit for your business.

2. Lower operational costs

Claim filing is a time-intensive task, one that requires a high level of specialization and the latest technology to pull off.

If you’re a business with limited resources, hiring and training your internal staff to manage claims can place a heavy burden on your financial resources.

That’s not even mentioning the expenses involved in acquiring and setting up the technological tools and infrastructure needed to carry out a smooth and productive claim filing operation.

But outsource your claim filing to a BPO company that already has all these things in place, and you get more flexibility in managing your finances.

This, in turn, gives you more room to allocate your budget in a way that facilitates your business goals.

3. Get the best talent available

BPO companies understand the importance of hiring the right people especially when it comes to tasks that require a specific skill-set.

By hiring outsourced claim filing providers to perform non-core tasks for you, you can rest easy in knowing that there are highly-trained professionals who can carry out the incumbent tasks for you at an optimal level.

4. Access to state-of-the-art technology

BPO companies have a knack for acquiring the best possible equipment and the latest technology available to ensure that they can provide high-quality service to their clients.

If you want your data filing services to meet and exceed industry standards, your best move is to hire the services of a business processing outsourcing company that can do the heavy lifting for you.

Because you can bet your bottom dollar that they have the technology and infrastructure required to ensure that every form is processed accurately and quickly.

5. Focus on core competencies

Unburdened by the responsibilities that go with claim filing, you and your in-house employees can instead focus on the collective learning of the organization.

By focusing on the more strategic aspects of the business, you can gain a competitive edge in your industry, which in the end will reflect on your bottom line.


Are you looking for an outsourcing partnership with a Business Process Outsourcing company? Here at Executive Boutique, we have highly qualified professionals extensively trained and properly equipped to handle and manage your claim filing needs.

Give us a call at 1-888-700-9555 if you’d like to learn more about our products and services. Want a free quote? Get yours today by sending us an email at info@ebcallcenter.com.

Read More »

Why You Should Consider Outsourcing Your Claims Submission

Claims Submission

Claims SubmissionTo keep up with the changing times where processes and operations in businesses are fast-paced, electronic and innovative, companies are relying greatly on outsourcing.

Outsourcing allows companies to save on their operational costs while maintaining efficiency in their core operations. Services provided can be customer service, administrative tasks such as scheduling, planning, contract processing, Human Resources, IT — the list goes on.

There is also claims submission, of course.

What is claims submission and why must it be outsourced?

According to the Medical Dictionary, claims submission is the “electronic or manual transmission of data to payers or clearinghouses.”

By definition, claims submission is easy enough and very straightforward. And this task can be accomplished in no time with little to no help required.  

However, before the submission part, there are several steps involved. Take for example when filing for a medical claim, the first thing you need to do is collect your itemized receipts, then complete a claim form and make at least one copy of all your documents.

Next comes calling your insurance provider to re-confirm if there are any additional documents that they may need and how long it will take for them to process and pay you. Only when you are absolutely certain that your documentation is complete then will you send out your claim.

Rather than be involved and get caught up in the collection of documentation and the filling out of the claim forms, wouldn’t you rather do something that is well worth your time and instead focus, on other important aspects of your business?

There are advantages to outsourcing your claims submissions as highlighted below:

Cost efficiency

Instead of spending on annual wages and benefit packages for in-house claims specialists, you can choose to outsource this task instead. Not to mention the unnecessary stress and additional costs involved in hiring your claims specialists and training them.

Outsourcing also helps you save on your operating costs. You no longer need to invest in new systems nor do upgrades and maintenance.

Access to the latest technological tools and systems

As BPO companies in the Philippines are equipped with the newest software and technology, you can be assured that your data is protected as well as, reduced, to zero-error claims. This, in turn, would mean faster processing and return of your money.

Work Efficiency

In-house staff and managers can devote their time and energy to more relevant and core business operations. Instead of constantly following up on the processing of the claim, especially when it’s been rejected, the BPO company in the Philippines will take care of this for you;

Since call centers work round the clock, claim submission can be done anytime at your convenience.  

What’s next?

Here at Executive Boutique, you can depend on our highly qualified and well-trained professionals to provide superior customer service. We use only the latest technology and employ cutting-edge solutions that result to higher volume processed with faster turnaround time adhering to strict quality control measures and regulatory compliance.

You can rely on us to provide unparalleled claims submission services as follows:

  • Virtual and onsite training for your in-house personnel
  • Routine billing software data entry
  • Document review for correctable billing errors
  • Submission, filing, and follow-ups
  • Reports on claims status and overall billing department efficiency
  • Denied claims processing and re-submission

Contact us today if you would like to know more about our products and services at 1-888-700-9555. Or maybe you would like to email us instead at info@ebcallcenter.com to get a quote? It’s free – get yours today!

Read More »

How Contract Processing Call Centers Can Make Your Life Easier

Contract Processing

Contract Processing

There are tasks that business owners just can’t do without — contract processing is one of them.

Without taking the time to get the menial task of contract processing done, you are bound to paralyze your business — that’s how crucial the task is.

However, despite its importance, it’s worth considering if you, as a business owner, really need to do the job yourself.

Afterall, with how important the role you play in a company, you ought to only do things that can really help move the needle in terms of gaining more revenue and growing your company to greater heights.

The good news is, the answer is a big fat “NO!”

You don’t have to do contract processing yourself. You can work with a business processing outsourcing call center to help you with just that.

That way, you can focus on the more important parts of your business.

Allow me to share with you 3 things that you need to consider before collaborating with a business processing outsourcing call center to get your contract processing tasks done.

1. Skilled workforce

BPO companies often have a team of experienced contract processors who are as skilled and as knowledgeable as senior loan officers.

Having a team of skilled professionals handle your contract processing tasks can ensure that your contracts are processed with unsurpassed accuracy.

3. Affordable

Instead of spending thousands of dollars recruiting and putting together a team to do your contract processing tasks in-house, you can get the task done even while spending less by working with a BPO company.

When partnered with a business process outsourcing company, businesses no longer need to spend on infrastructure, equipment, and tools to do their contract processing. All of these are handled by the BPO, helping the business owners leverage the assets brought to the table by BPO companies.

3. High level of professionalism

Having a skilled team to help you is one thing, but making sure that your team has a high level of professionalism is another.

With such a team in your arsenal, you can be assured of consistent, reliable, and top quality results.

Call centers in the Philippines have a pool of skilled workers with a high level of professionalism.

With the country’s culture’s inclination towards respect, hard work, and uncompromising commitment towards genuinely helping others, recruiting graduates with a high level of professionalism is easy for call centers.

What’s next?

If you’re looking for a business processing outsourcing call center to help you with your contract processing tasks, then feel free to reach out to us.

Here at EB Call Center, we’ve helped businesses of varying sizes with their contract processing needs. We are proud, and humbled, to say that our clients are happy with our services.

Here’s what some of our clients have to say about our services:

“We had never used a call center in the Philippines before working with Executive Boutique. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after we interviewed the team of agents that were proposed for our customer support team. They all sounded great and had a lot of prior customer support experience. Thus far our clients have been really happy with the service. With the low hourly rate we were able to double our support hours to 16 hours a day”


“Our marketing relies heavily on weekly emails to our customer base. We had a database of over 23,000 potential customers that we had built up over the years though we suspected that a portion were out of business or the primary point of contact had changed. We were concerned about getting email SPAM complaints and really knew that we needed to do a major update of our list. We didn’t have the internal manpower to call each company and update their info. Executive Boutique was able to do this for us quickly and for a lot less than I anticipated. Overall its been a great experience”


For more inquiries, call us now at 1-888-700-9555.

Read More »