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Business Process Outsourcing

How Outsourcing Gives You Access to Resources and Skill-Sets You Couldn’t Access Locally

How Outsourcing Gives You Access to Resources and Skill-Sets You Couldn’t Access Locally

To create a successful company, you don’t have to be an expert at everything.

What you do need, however, is access to the best resources and people that can help you with scaling some of your business processes such as database management, accounts, billing, IT support, website development, and more.

Outsourcing, in any form, can give small- and medium-sized businesses the capabilities of larger brands by allowing them to compete with the bigger players on a more even playing field.

In this post, we’ll be taking a closer look at how business process outsourcing can help facilitate growth within your company by tapping into the skill sets and resources available offshore.

Let’s get started.

1. Technology makes hiring external workers fast and simple.

The relationship between technological change and outsourcing are clear.

Areas that didn’t have access to industry are now able to provide valuable services to companies throughout the world because of breakthroughs in communications and infrastructure.

This has allowed different parties to form an interdependent relationship that supplies the required skills and capabilities to generate more relevant results and production levels.

2. You cast a wider net for industry talent.

As mentioned above, technology has allowed businesses to build bridges instead of walls when it comes to hiring offshore workers.

This lets you tap into a rich talent pool of workers from different cultural backgrounds that may even bring fresh new ideas to the table that can help scale your business.

The combination of technology and access to impressive outsourcing talent makes it faster and cheaper for your company to take off.

3. You tap into industry specializations according to country.

As new markets emerge, companies also need to find ways to establish a presence before competitors.

Knowledge of what the top outsourcing destinations are and which skill sets they are known for can help you simplify your search for an outsourcing service provider that can give you an edge.

As an example, India currently stands as the top provider for IT-related services, while the Philippines dominates in the call center industry for customer support services.

You can use this information when strategically hiring offshore employees to fill the skill gaps in your business.

4. You get the same quality of service at reduced costs.

This last part is the most obvious reason why most companies decide to outsource. The premise is: if I outsource, then I pay less overhead costs. In most cases, this is true.

With an outsourced worker, you can get the same level of work that a local expert is able to provide at a more reasonable price.

This form of collaboration allows for a mutually beneficial relationship. Organizations can enjoy more advantageous pricing while offshore workers are paid more competitive rates.

Key Takeaway

While many would argue that cost-efficiency is one of the top reasons why brands outsource, access to industry specialists and experts is also another distinct advantage.

Startups stand to gain a lot from outsourcing. With the right execution, you can make almost anything happen, such as eventually going head-to-head with larger names in the industry.

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Why Outsourcing Can Be Good News for In-Office Employees

Why Outsourcing Can Be Good News for In-Office Employees

The word “outsourcing” can be greeted with mixed emotions depending on a person’s role or position in a company. For business owners, it’s often a sign of good things to come.

While it’s true that most companies outsource to cut costs, it doesn’t necessarily mean that part of the plan is to drastically reduce the in-house workforce.

As a matter of fact, outsourcing can even make situations better for office employees.

In this post, we’ll be taking a look at how business process outsourcing can be the beginning of good things to come for everyone, including in-house employees.

1. It Can Promote Efficiency

Outsourcing can help your in-house employees enjoy better productivity by improving processes that are complicated in nature, especially back-office responsibilities. 

In many cases, the tasks that are better off outsourced are the ones that require specialized skills that you can’t easily find locally, or are just too expensive.

For example, if you run a small medical business and want to accept different insurance plans, your current worker may not be able to keep up with the different providers and rules to follow.

One solution is to outsource to a firm that specializes in medical billing. They can free up time for your in-house worker so he or she can focus on other core responsibilities.

2. In-Office Employees Can Take On Management Roles

It’s common for companies to assign management roles to in-house employees, especially since communication may pose a problem when dealing with outsourced workers.

Companies should keep core competencies in-house. 

This can free up your non-outsourced workers’ time and energies that can enable them to focus on building your brand and create new ways to provide better value-added services.

3. More Access to Skill Sets and Better Technology

Outsourcing with global workers in mind can also add an edge for your company to compete in the global market.

For example, India is well-known to have many skilled workers in the IT field, while the Philippines is a great country to outsource content production needs.

You can tap into these sources and get results that are better than if you were to focus on local workers — usually at a fraction of the cost.

Not only that; you also gain access to the latest technology that typically comes when you work with outsourced service providers.

4. Improved Company Culture

A positive work culture can translate into higher productivity for everyone, including both in-house and outsourced workers. 

When handled properly, outsourcing can add a nice touch of diversity to your current company culture. 

This can be exciting and beneficial for your employees as it fosters cultural openness and acceptance, especially when you’re working with people from different cultural backgrounds.


Businesses that are technologically dependent stand to gain with outsourcing. And, contrary to popular opinion, it doesn’t have to spell bad news for in-house workers.

Considering how today’s industries are constantly competing for better innovation and cost efficiency, outsourcing may even be what your workers need to work better than ever before.

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How to Reduce or Eliminate Non-Essential Spending When Outsourcing Projects

How to Reduce or Eliminate Non-Essential Spending When Outsourcing Projects

The primary reason most companies have for outsourcing is to save money and increase work efficiency. However, even when outsourcing, you may fall into the trap of paying more than you should.

Such is especially the case if you rush through the process of selecting the outsourcing company that you’ll partner with. With the wrong company, you might end up spending more than you ought to — all while getting very little benefit from the collaboration.

To help you avoid just that, allow us to share with you these five tips when outsourcing.

Know what specific services you need

You need to evaluate your needs and be clear about what aspects of your business you should outsource, and the things you should do on-site.

Doing so will give you greater insight into what services you should obtain from an external provider. This information will be crucial for when it’s time to draft your contract agreements.

Have a budget

It’s important to know how much you’re willing to spend on outsourcing and how much different companies and services typically cost.

Also, take note that there are two kinds of costs: good costs and bad costs.

Good costs would be the things that drive profit and growth for the business, while bad costs are considered as non-essential spending areas.

Utilize as many resources as you need to increase good costs and make them more effective, while at the same time, eliminating bad costs.

Request for a personalized contract

Some outsourcing companies will hand you a generic contract that includes features and services that you don’t really need.

As much as possible, request for a personalized contract that includes only the key services you’re interested in and ask if they can provide a better deal this way.

If you’re working with a larger company, find out if there are activities that are done in two or more departments. 

There should be no duplication of tasks in multiple areas. Furthermore, you can even find out if one department can handle specific functions for all other departments in an effort to cut costs.

Adjust the terms of the contract to allow for flexibility

We all know that the costs of technology tend to go down over time thanks to advances in research and efficiency. 

This is why it’s good to have a ‘benchmark clause’ in your contract that compares the price stated in the contract with the market price so you end up paying what’s fair depending on the conditions of the market.

Track everything and adjust according to results

You can’t manage what you can’t measure. Monitor how much you spend on services and the results you’re getting for your money. 

If certain things were not fulfilled from your contract, then you are in a position to renegotiate the terms, including the pricing of the services.

Key Takeaway

Outsourcing is already a popular method to cut costs for many businesses. What some fail to realize, however, is that even in outsourcing, there can be hidden costs.

Remember, the goal is to save as much money as possible while achieving a level of work that lets your business thrive. It may be a hard balance to strike, but it is possible.

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4 Ways How Outsourcing in the Philippines Has Improved The Nation’s Economy


The information technology (IT) and business process outsourcing (BPO) industries have been an economic boon for developing countries such as India, Malaysia, and the Philippines.

With customers from the US, Europe, Australia, and New Zealand, the Philippines enjoys a large portion of the global outsourcing pie, which is estimated to reach $250 billion by 2022.

In this post, we’ll be taking a closer look at how the BPO industry has contributed to improving the lives of the average Filipino worker and its far-reaching effects on the nation’s economy.

1. Better Infrastructure

As IT-related activities progressed, the country’s infrastructure also underwent massive improvements.

There’s an increased availability of world-class telecommunications services, along with the installment of fiber optic cable networks to support the continuously growing business demands.

This improvement on the country’s technological infrastructure has been beneficial for the Filipino people, allowing for wider internet coverage and faster internet speeds at reduced costs.

2. Higher Salary Rates

In general, workers that are employed in the BPO sector enjoy higher salaries on average when compared to other fields.

Since the cost of living in the country is relatively low, this has allowed BPO industry workers to provide their families with a higher level of comfort and financial security.

On top of improving financial conditions, better salaries have also opened up the doors for many Filipino workers to go into entrepreneurship.

This has encouraged much of the population to become small business owners, both in the digital and physical world.

And, as we all know, small businesses and enterprises are the backbone of a country’s economy.

3. Government-Sponsored Training Courses

The Philippine government is fully aware of how the BPO industry plays a significant role in driving economic growth.

For this reason, several government-sponsored programs were created with the goal of meeting workforce demand, which includes courses that refine both English writing and speaking.

When coupled with the country’s high literacy rate, this proficiency in the English language has been a major game-changer for the Filipino people.

It has fostered better relationships with foreign businesses, as well as pave the way for many Filipinos to work abroad and in more developed economies in the US and in Europe.

4. Broader Cultural Influence

The Philippines is among the few Asian countries that derive influences from both the Western and South-East Asian world.

Because some of the country’s most prominent customers come from the west, the Filipino people have also undergone a cultural change that gradually resembles that of other countries.

While it doesn’t appear to be a large economic factor, it has helped to make foreign investors more comfortable with their enterprise plans in the country, thus helping the overall economy.

Business Process Outsourcing is the Future of the Philippine Economy

Over the years, the Philippines has gradually risen to the top of the list when it comes to BPO services, and it’s a win-win scenario for both the outsourcing customers and the Filipino people.

It’s hard to predict where the industry is headed, especially because technological innovations are advancing at a rapid rate. 

As long as nationwide changes are applied to meet the demands of the BPO industry, then we can expect the Philippines to continue reaping the benefits to the economy. 

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Why In-House Workers Shouldn’t Necessarily Worry When Companies Outsource

Why In-House Workers Shouldn’t Necessarily Worry When Companies Outsource

Each year, more companies are jumping on the outsourcing bandwagon in an effort to increase work productivity and save on business process costs. This can be terrifying for in-house workers.

When a worker hears the word “outsourcing” being thrown around in the office, what automatically enters his mind is “company layoffs”.

While it’s true that some companies do outsource to reduce expenditures, it doesn’t necessarily mean that people are going to start losing their jobs.

In fact, outsourcing can be extremely beneficial – not just for the company, but for the employees, too.

Why Outsourcing Can Be Good News for In-House Employees

1. In-house workers will be valued more.

Companies know how hard it is to manage or control outsourced processes and workers. 

In an effort to streamline the management responsibilities, companies may decide to promote in-house workers to supervisory roles which usually means better pay and working conditions.

This can be a tremendous boost in morale for in-house employees.

2. Everyone enjoys better work efficiency.

Outsourced workers are usually professionals in their line of work. They may even possess knowledge and skill sets that other in-house employees don’t have.

This can be highly advantageous for the company’s growth. Usually, when you only have capable people on the workforce, you tend to enjoy better productivity and work efficiency.

3. In-house workers can now focus on their core areas.

Outsourcing can also lead to proper and more focused work delegation.

If before everyone was expected to wear multiple hats just to fulfill the numerous roles and responsibilities of the workplace, they may now be able to focus on one.

When companies outsource, they usually want to subdivide the workforce to take care of specific core functions and not spread similar tasks out across multiple departments.

This can dramatically reduce the workload of in-house employees, which can also reduce stress and boost work productivity.

4. More benefits and incentives may be awarded.

In-house employees may enjoy a better incentives program since they are now expected to work just as or more effectively as outsourced workers.

Also, in-house employees are naturally seen as more valuable and trustworthy in these circumstances, which means that companies may offer better benefits, as well.

5. Increase in cultural diversity.

One of the top benefits of outsourcing is that it opens the gates for cultural understanding between people of different races, cultures, traditions, and values.

This is usually the case when companies decide to outsource to BPO establishments that are located on the other side of the world.

Another advantageous effect of outsourcing is that it also invites opinions from people who can have a fresh new take on certain points because of the unique differences in perspectives. 

In-House Employees Also Stand to Gain from Outsourcing

While it is understandable for in-office workers to worry when their company decides to outsource, bear in mind that what’s good for the company may also benefit the workers.

Outsourcing may be the step your company needs to take to improve the working conditions of in-house employees, as well as boost work productivity and drive the company’s growth.

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4 Industries That Don’t Usually Outsource But Should

4 Industries That Don’t Usually Outsource But Should

The story of outsourcing starts way back when companies were mostly taking advantage of cheaper costs of labor in manufacturing.

Today, when you hear the term ‘outsourcing,’ you don’t just think of manufacturing, but also technical support, sales representatives, programming, financial services, and even writing.

In this post, we’ll be exploring the industries that haven’t fully jumped on the outsourcing bandwagon but have a lot to gain if they did.

1. Data Security

With telematics and the Internet of Things becoming increasingly prevalent, more security breaches are also expected.

With that in mind, companies that focus on providing cyber security should be turning to other countries who have more people with specialized knowledge in advanced security systems.

Outsourced data security companies are typically more ahead of the game since their main focus is to compete with other companies out there that may have the same services.

This leads to even more innovation and a tendency for the BPO company to possess specialized skill sets that are difficult to come by within the local work pool.

2. Artificial Intelligence and Robotics Process Automation (RPA)

RPA is a new player in the BPO industry, and one that hasn’t really taken off as much as it should.

The widespread popularity of automated systems will eventually give rise to more outsourcing needs, especially when dealing with applications that require advanced programming.

Increasing RPA development will benefit other industries since the goal is to automate human tasks that are repetitive, rule-based, and tedious.

Experts in artificial intelligence will be able to finetune these specialized computer programs. The first challenge, however, is finding these experts. This is where outsourcing should come in.

3. Engineering Services

By engineering, we’re referring to the mechanical, structural, or electrical engineering needs of businesses. These services can and should be outsourced, as well. 

The demand for CAD, or computer-aided design, is increasing as we approach a generation that relies more and more on computer technology to develop engineering projects and designs.

Companies who need the expertise and thorough knowledge of engineering professionals should turn to outsourcing for their needs, especially if there’s a lack of experts locally.

4. Augmented Reality and Virtual Reality Development

Not many companies have integrated a AR/VR aspect into their key business processes, especially if they’re not providing entertainment services or are not into gadget development.

However, with the rise of VR as a trend and the emerging need for virtual reality developers, it’s hard to see why this too shouldn’t be outsourced.

Some countries may have VR developers that are highly-skilled and can custom-code apps from scratch. These experts will be game-changers when the demand for AR/VR development increases.

We Need to Broaden Our Perspectives on Outsourcing

The fact is that companies and outsourced workers have everything to gain from outsourcing, and the possibilities and applications are almost limitless — if you have the right mindset.

There will be new emerging industries, better control systems, and even stronger government support as more people recognize the global potential that outsourcing creates.

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The Step by Step Guide to Effective Outsourcing

The Step by Step Guide to Effective Outsourcing

There is no one-size-fits-all approach to guarantee outsourcing success. But a combination of common sense, a structured approach, and learning from others’ experiences will go a long way.

That is why, in this guide, we are going to have a quick look at some of the most crucial steps that you need to look into when outsourcing.

If you’re thinking of outsourcing some of your business operations, then this guide is for you.

Stages of Outsourcing 

The starting point is to understand the full lifecycle of an outsourcing deal so you can formulate a successful outsourcing plan.

There are six stages of an outsourcing lifecycle:

Stage 1: Assessment 

The initial stage where you determine whether you should outsource or not. And if yes, know the scope of your outsourcing deal. 

It is in this stage where you identify:

* what you want to achieve

* the financial benefit you will gain from your outsourcing contract

* the costs you will incur to deliver the benefits

* the risks which must be mitigated to ensure a successful outcome

* the overall size and shape of your contract, aligned with your business needs.

Stage 2: Preparation

You come up with a list of vendors that best fits your company profile at this stage. You will also be outlining the detailed requirements you want to be included in your Request for Proposal (RFP) document..

Your RFP should include relevant industry-specific regulatory requirements, key deal-breakers, outcome and performance standards, timelines, and how the transition from in-house to outsourced will take place. 

Stage 3: Evaluation

The evaluation stage covers the careful consideration of all your shortlisted vendor’s proposals followed by negotiations that will result in a final shortlist of partners for contract negotiations.

The overall aim at this stage is to identify and choose the vendor(s) who will provide the best value for your outsourced services. Do another background check, if necessary,  take them through final due diligence, followed by contract negotiations.  

Stage 4: Commitment

The commitment stage is also considered the contract negotiation stage. It is primarily to get your deal across to your vendor and achieve the best value for your money.

Contract development and negotiation are central at this stage – from drafting the terms and conditions, right down to the signing of the agreement. 

The objective is not getting the lowest contract price but rather achieving the optimal long term benefit for yourself and your BPO partner. 

Stage 5: Transition and Transformation

The transition of the work and resources to your BPO partner happens at this stage. Focus is on process implementation, project management, and knowledge transfer.

At this stage, any pre-transition issues such as logistics should already be resolved. Sessions to discuss operational procedures in meeting agreed services would be taking place. Ramping up and necessary training to educate staff on both sides will also be completed at this stage.

Stage 6: Operation and Optimization

The final stage of the outsourcing lifecycle is the relationship management between you and your BPO partner. It involves monitoring and ensuring contractual obligations are fulfilled in a timely and effective manner and making sure that service demands are managed and satisfied.

It is essentially the operational responsibility which continues throughout the contract until the renewal, renegotiation, or termination of the partnership.

What’s Next?

Executive Boutique is a leading provider of BPO services in the Philippines.

Our services are designed to help businesses elevate performance, improve efficiency, and achieve strategic objectives at a lower cost.

Contact us today for more information.

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3 Predictions on How Outsourcing Can Change in the Next 10 Years

4 Predictions on How Outsourcing Can Change in the Next 10 Years

Outsourcing has benefited numerous industries through the years, and it has led to overwhelming improvements in work efficiency while reducing costs.

Before, outsourcing was mainly used for manufacturing. Today, we’re now at the age of online outsourcing, with a broader range of services being spread across the globe.

In the coming years, the face of outsourcing will also change and evolve to meet increasing demand, as well as keep up with the dynamic and rapidly advancing technologies.

The Future of Outsourcing

Business process outsourcing continues to gain popularity, with companies ranging from startups to Fortune 500s brands using outsourcing as a key driver for growth.

In the next 10 years, we can expect the continuation of some outsourcing trends, as well as the emergence of fields that can have a huge impact on how businesses will be run in the future.

Prediction 1 – Everything on The Cloud

Most businesses have already switched to cloud computing to outsource some of their work to other companies.

There are several benefits to adopting this trend on a global scale:

  • Improved business collaboration between the client and the BPO company due to system standardization.
  • More available storage on the cloud.
  • Better data security due to impenetrable cloud security systems.
  • Streamlined data administration, which allows for faster access to the company’s resources for outsourced teams.

Prediction 2 – Lack of a Highly-Skilled Workforce

An increasing number of companies are turning to BPO sectors for workers who can handle high-end services such as mobile applications, cloud computing, digital technology, and more.

Outsourcing companies are expected to invest more in AI and automation in the coming years to fill in the gaps for work that should have been given to skilled workers.

Other services that may be affected include financing and accounting services, such as billing, receivables, accounts payable, and more.

Prediction 3 – Emergence of More Lucrative Countries to Outsource

The countries that are considered the frontrunners in outsourcing are the Philippines, Malaysia, and India.

In the coming years, there will be more countries on that list, including ones from Europe.

Bulgaria, Romania, Egypt, and Mexico are slowly gaining popularity as ideal outsourcing countries, mostly due to the cost-efficiency and availability of highly-skilled workers.


The growing industry competitiveness and pressure to conduct business operations at lower costs are two main factors that will shape how the outsourcing industry will look in the next 10 years.

Overall, it’s clear to see that outsourcing won’t be slowing down any time soon. If anything, it will only continue to rise, which is good news for both companies and the leading BPO nations.

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Why Outsourcing Can Make A Huge Difference in Your Startup’s Success

Why Outsourcing Can Make A Huge Difference in Your Startup’s Success

With modern technology making it easier to start and run a business venture, startup companies are steadily increasing in number. And when people come across or hear startup success stories, they get psyched.

In reality, though (according to statistics), 9 out of 10 startups fail.

The reasons vary from having no market demand for the venture, poor leadership, no skill or expertise for the needed business, or lack of resources.

Outsourcing for Startups

These reasons, however, can be quickly addressed with outsourcing. The percentage of startups that are successful know full well the advantages and are relying on outsourcing as their fail-proof business strategy.      

The list below shows some of the ways outsourcing can make a huge difference in your startup’s success.

Value For Your Money

Startup companies are usually self-funded by its founding members in its development stage, so resources are limited. With outsourcing, your capital will go a long way.

Cost savings is the number one reason companies choose to outsource. With outsourcing, you are saving on recruitment and training costs, as well as paying a full-time employee salary and benefits. And of course, with fewer headcount at work, your overhead expenses are also significantly reduced.

Guarantees you Management and Support by Experts/ Specialists

Outsourcing is the fastest way to get that much needed helping hand. Not forgetting the fact that the very same extra pair of helping hands are experts at what they do. 

The best and the brightest talents support outsourcing companies. They only employ highly-skilled and certified experts..

Often as an entrepreneur, to make everything work, you may have to don different professional hats and multi-task. You can be a salesperson one minute and an accountant the next.

With outsourcing, you can stick to what you do best and delegate the functions you are not so good at to the experts. 

Allows You to Focus on Core Business

Of course, with experts handling some of your business functions, you now have more time to focus on what is core and essential to your business. You can dedicate all your efforts in planning your business expansion or developing your products and services.

Enables You to Run Your Business Full Scale

In its infancy stage, startup companies usually only have less than ten people behind it. And with limited resources, it’s an enormous challenge to operate on a full scale. This usually means forgoing some business functions such as customer support or marketing.

Outsourcing will change all that. Business functions such as customer support, IT or helpdesk support, marketing and sales, human resources, recruitment can be outsourced.  This allows you to operate your startup business on a full scale.

What’s Next?

Allow us at Executive Boutique to be a part of our startup success story.

We are a leading provider of outsourced call center services, offering you a portfolio of business support services across a range of industries.

You can rely on our highly-skilled, multi-lingual specialists to deliver exceptional customer service every time at affordable costs.

Contact us today to get your non-obligatory quote!

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5 Reasons Companies Outsource their Recruitments Tasks

5 Reasons Companies Outsource their Recruitments Tasks

At some point in your journey as a business owner, there will come a time when you need to  make recruitment decisions – hiring the right people for your organization.

Since your employees are your company ambassadors, you want to make sure that the people you choose are the right fit. After all, a company is only as good as its people. The calibre of the talents behind your organization may well define your capabilities as well as determine your company’s success 

Why Companies Outsource Recruitment

That’s why organizations put an emphasis on their recruitment endeavors. But with the recruitment process evolving brought about by advances in technology, most companies today choose to outsource this particular business function. And rightfully so, because they stand to gain several benefits through outsourcing.

Absolute Focus on Core Business

Recruitment efforts can be time-consuming. The more time you spend on screening and interviewing candidates is also time away from your assigned tasks. 

Also, not all companies are in the hiring and recruitment business. It’s best to leave the ins and outs of recruitment to experts.

Produces the Best Candidates  

Multiple job platforms are now available to both job seekers and employers. There’s a chance you’ll miss the perfect candidate if you do not know where and what to look for in a candidate. 

When you outsource, you are working with experienced and expert headhunters. They know where to look for, as well as have the best approach in finding the ideal candidate. 

They use the best industry tactics and practices, so they find the best and the brightest talents in the market.

It’s Cost-Effective 

Recruiting can cost a bomb. Setting aside labor costs, especially if you have an in-house recruitment team, you have to pay for ad placements in job boards and doing background checks. 

In cases where no proper recruiting protocols are in place, the results of the recruitment efforts may not be adequate in justifying your expenditure.

But when you outsource, you just pay a fixed amount for everything. 

 Let’s you keep up with the Demand

For companies that need additional workers seasonally, it may be a challenge to meet recruiting demands only to downsize when that season is over.

As well as for companies who are rapidly growing and have an immediate need for talents, your outsourced recruitment partner can deliver on time.

It is wise to outsource recruiting in such cases since they have several different recruiting programs geared towards such situations.

Allows Fair Competition

Startups and SMEs most probably do not have sufficient resources to recruit first-rate talents or go toe to toe with massive corporations. But outsourced recruiting levels the playing field. 

Outsourcing companies do not discriminate and will always deliver the same input regardless of the size of your organization.

What’s Next?

Executive Boutique is a leading BPO company in the Philippines, providing inbound and outbound call center services as well as business process outsourcing.

Improve your customer satisfaction rates and enhance your efficiency by partnering with us.  We guarantee the highest quality of customer and business support at the most affordable prices!

Contact us now to find out more.

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