Executive Boutique

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Business Process Outsourcing

Why Customer Service is Crucial to Your Business Success

customer service
customer service

There is a reason why you can find hundreds of resources, articles, and books, as well as dozens of seminars and workshops about customer service — it can make or break a company.

If you haven’t given the customer service arm of your business a close enough look, then it’s high time that you do so right now.

Importance of Customer Service

So why does customer service matter? The reasons are enumerated below:

1) Builds your company’s reputation

Your reputation goes a long way. With so much competition nowadays, consumers would, most often than not, base their decision to purchase, on a product review or what other consumers have to say about your service.

Even when your product is long gone, consumers will remember you for your interaction with them – your reputation lives on.

2) It is a reflection of your business

Consumers see your product the way you provide customer service. Your servicing is a reflection of your product. So if your customer servicing is mediocre, chances are, your customers also perceive your product the same way.

It is imperative as a business owner to also adopt the same mindset and to give effort and attention to how you service your customer. After all, customer service is king!

3) Customers want to feel valued

As is usual with human beings, we crave love and attention. Our emotions almost always dictate the decisions we make. Making your customers feel that they are valued and that you genuinely care for them can make all the difference to your business success.

4) Best marketing strategy – ever!

The world’s oldest and fail-proof marketing strategy is word of mouth. When your consumers speak favorably about your product, it’s result and effect is more than any best in class marketing strategy can ever bring. Customer testimonials and reviews carry a lot of weight.

So always put a  premium on your customer servicing to keep those testimonials coming.

5) Competition is always around

A survey done by Zendesk in 2013 showed that more than 50% of consumers stopped buying after an unpleasant customer interaction. We are in a global marketplace, and if you do not employ the right tactics to wow your customer,  there are always other options.

6) Directly affects customer retention

Research shows that acquiring a new customer costs (at the very least) 4 times as much as keeping an existing one. Retaining your existing customer base by keeping them satisfied and happy saves you from having to invest (money, time, effort) so much on attracting new clients.

7) Directly affects customer conversion rate

Drawing attention to your product is just a start. Converting them into a loyal customer is the ultimate goal.

On the same survey done by Zendesk in 2013, participants indicated customer service as the number one factor affecting vendor trust. It also goes on to say that 62% of B2B and 42% of B2C customers purchased more after an excellent customer service experience.

Providing excellent customer service is the key to conversion. As a company, this should be your mantra in your everyday operations.

What’s Next?

To help you stay competitive in today’s global economy, look to Executive Boutique to provide your business process outsourcing (BPO) needs in the Philippines.

We provide services designed to help your business elevate performance, and improve efficiency at the best rates possible.

To find out more, contact us today!

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Why Do Companies Choose to Outsource Work?

Business process outsourcing (BPO) originated in the world of manufacturing when companies began to outsource portions of their supply chains. However, the benefits of BPO have since enriched companies across industries. Advancements in cloud computing and related technologies allow companies to put third-party vendor networks and talent to work for them, allowing them to grow in an increasingly competitive climate.

Benefits of BPO

Administrative process outsourcing affords valuable flexibility, efficiency, and cost-savings. The benefits include:

  • Companies that outsource can streamline important administrative functions, freeing them up to focus on core processes
  • Outsourcing allows a company to benefit from advances in technology without investing in hardware upgrades
  • Use of a trained and professional work force means processes can be executed more productively
  • BPO services mean fewer employees and a reduced cost of management
  • Information security is improved when a professional BPO vendor handles processes from a fortified network
  • Freeing up employees to focus on their core tasks rather than administrative duties outside their fields of expertise improves company morale

In other words, with outsourcing of necessary tasks, you can prioritize the time of your employees while taking advantage of the investment in technological infrastructure by the service provider. This means lower cost and fewer headaches.

Outsourcing to the Philippines

Choosing a BPO vendor can afford these benefits and more.

  • The Philippines offers modern amenities and high standard of living, but also has a lower cost of living. This means Filipino workers can earn a living wage while working at rates that save international clients money.
  • The many Filipino universities mean there is never a shortage of educated talent.
  • Because English is the top language spoken in the Philippines, workers are equipped to serve American and other English-speaking businesses.
  • Filipino students learn English with a neutral accent and are exposed to a diverse cultural experience, allowing for flexibility in adapting to international expectations.

Working with BPO service providers in the Philippines means you do not need to sacrifice in order to save money. Filipino workers are uniquely qualified to serve English-speaking populations.

Why choose Executive Boutique for business process outsourcing

Demand for outsourcing services in the Philippines has grown in recent years and Executive Boutique stands at the top of the list of providers. Business Daily News rated Executive Boutique as the best call center in the Philippines and one of the best of the world.

Executive Boutique offers state-of-the-art telecommunications systems. Our agents are assigned to only one client at a time so they can function as an extended member of a client’s staff. With college educations and the ability to speak multiple languages, they are prepared to perform a variety of tasks, from the routine to the specialized.

If you are interested in learning more about outsourcing to the Philippines, contact Executive Boutique Call Center today to get a free quote.

Additional business process outsourcing resources:

  1. Investopedia, Business Process Outsourcing – BPO, https://www.investopedia.com/terms/b/business-process-outsourcing.asp
  2. Deloitte, The Outsourcing Handbook: A guide to outsourcing, https://www.deloitte.co.uk/makeconnections/assets/pdf/the-outsourcing-handbook-a-guide-to-outsourcing.pdf
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Achieving Business Success Through Market Research

Market Research

Thanks to the power of technology a.k.a the internet, starting a business is easy compared to some 10 or 15 years ago. With just a few short clicks, one can easily set up an online account, start selling products and services with the whole social media universe as your market.

That is why it is all the more challenging to sustain a business because everyone can just go online and be your competition. So how do you stand out from the rest? How do you achieve success?

A business starts with an idea – what your product or service will be, why you want to sell them, how you will sell them and when. But before committing substantial resources to start your venture, it is vital that you do diligent work in determining its feasibility. This process is known as Market Research

Market Research and Its Importance

According to Investopedia, Market Research is the process of assessing the viability of a product or service through research conducted directly with the consumer. It determines the past, present and potential customers of the said product, their characteristics, spending habits, location, and needs.

Every product or service that is successful today is a result of thorough research. When you are armed with all the critical information such as your consumer needs, their location, etc. then naturally, you would also know what you would produce to meet that need and make it available in places where there is demand.

Suffice to say, before you even start your business, you should already be well aware of the essentials.

Results of Market Research

With proper market research, you are guaranteed the following:

1) You will get to know your customers better.

You will be able to identify who your buyers are, their demographics, personality and traits, what they need, how often they buy, and their expectations of your product. When you understand these things, you can tailor make your products and services to match those of your consumers.

2) You will also learn about your competition and their strategy.

Market research also helps you know and understand your competition – who they are, their approach, their experience, and most importantly, their weak points. Armed with such information, you know what to avoid and how to stand out to get noticed.

3) You will be able to test your product before launching.

Even when your product is all good and ready to be introduced to the market, it is always a good idea to test the waters first. The initial feedback you get will make you aware of anything that you need to improve on, what approach to take when marketing your product and what not to do.

4) You will stay in business.

Times change. Whatever worked for your product at the beginning may not necessarily stay that way a few years down the line. WIth market research, you stay up to date with the trends so you can adapt and remain a hot commodity even in the changing times.

5) Guaranteed business returns.

Market research allows you to capitalize on newly discovered market opportunities. It helps you improve, and encourages product innovation. When your product continually changes for the better, it results in continued patronage and steady increase in profit.

Advantages of Outsourcing Market Research

While market research is a worthwhile and crucial business strategy,  it is also time-consuming and a constant effort. So outsourcing it to a reliable BPO company in the Philippines is the next best thing.

Not only does it save you valuable time, but it also guarantees that experienced professional researchers adequately do it. BPO companies employ effective methods in conducting research work ensuring complete and accurate information which will be your key to success.

What’s Next?

Let our warm and friendly, expert professionals at Executive Boutique help you achieve business success through market research. We offer you competitive pricing and flexible contracts.

Contact us today for a free quote!

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A Summary of Outsourcing Services in the Philippines

Philippines

After thorough and careful consideration, you have finally decided to outsource to the Philippines.

To begin, you already have a pretty good idea of what office functions you want to outsource.

Now you just need to take your pick out of the 851 registered BPO companies in the Philippines, and then you can start to relax and focus on your core business.

To arrive at an informed decision, you must begin by getting a good understanding of the different types of call center services provided by BPO companies in the Philippines.

For starters, call center services may be grouped into three types – inbound, outbound, and business process outsourcing. Inbound call center services deal with the handling of incoming calls; while outbound call center services are the opposite – doing call outs. BPO services, on the other hand, is the delegation of operations and responsibilities of specific business functions.

Different Types of Services

Each category can be further broken down to specific functions. The most common services offered may be enumerated as follows:

Inbound Call Center Services

  • Customer Service

Customer service is the heartbeat of every organization. An organization with robust customer service is a successful one. Customer support services vary and may range from after-hours support, call overflow, product inquiries, billing inquiries, order processing, customer management, and customer retention.

  • Technical Support

Technical support is helping callers with technical problems such as troubleshooting, or setting up an online account, or website navigation.

  • Helpdesk

Works as a central hub where problems and issues are reported.

  • Sales

Inbound sales calls come in different types. It can come as direct response marketing or sales lead qualification.

Outbound Call Center Services

  • Appointment Setting

A business to business marketing service which involves a person/agent acting in a company’s behalf and making calls to set up business meeting appointments.

  • Collection Reminders

Collection reminders can both be live or automated. It is an effective way to recover debts. An agent will call your customers and remind them of overdue or late payments.  It can also be an automated service which is set up as an Interactive Voice Response (IVR) that will send notifications.

  • Telemarketing

This direct marketing strategy involves soliciting prospective clients to buy certain products and services. In an outbound call center setting, an agent aims to engage potential customers in a strategic and targeted way through a personalized approach.   

  • Lead Generation

This is a marketing strategy that works on identifying and cultivating consumer interest into a product or a service. It generates a list, a database or leads for e-newsletters or sales. A call center agent will call out clients who are identified with products and services that match their need, aiming to close a deal.

  • Market Research

An advantageous marketing strategy that involves the gathering of vital information on current market trends, spending habits and patterns of customers, and identifying areas for growth. An outbound call center helps in generating survey responses to inquire into a customer’s satisfaction following a recent sale.   

BPO Services

BPO services are helping businesses in saving costs while increasing operational efficiency which results in higher revenue generation. Organizations choose to outsource time-consuming business tasks to call centers such as:

What’s Next?            

Trust Executive Boutique with your outsourcing needs and watch your profits grow. We offer a broad portfolio of call center services designed to help you reach your full potential. We are flexible, and we can work with you long term or on a project basis. We commit to work with you in identifying business solutions to save your company time and money.

Find out today and contact us to learn more!    

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The State of BPO in the Philippines

Smiling asian businessman in suit working with laptop

BPO in the Philippines

Business Process Outsourcing (BPO) has established its place in the Philippines. In 2018, it has shown a median expansion with a rate of 20 percent each year, which still has room for future growth.  ASSOCHAM, India’s apex trade association, reports that their BPO services have significantly declined since more and more organizations are gearing towards the Philippines. This is due to the versatility of the Filipinos in terms of skills since they appear to be able to do it all. Filipinos have neutral accents, have extensive knowledge in finance, IT, and even in graphic design and social media management. The skillset and talent of Filipinos have proved to be a valuable asset for BPO companies.

A projected $40 billion dollars in revenue is projected to be generated by BPO companies while simultaneously providing stable jobs for 2.8 million Filipinos over the next five years. This industry has also highlighted Individuals specializing in fields such software development, web design, back-office processes, and call center operations. Such professionals are in the frontline in major BPO operations which they provide quality businesses around the globe while also cutting costs for labor, streamline operations, and scale the workforce as needed.

Major cities in the Philippines like Davao, Manila, Makati, Quezon City, and Cebu City have turned as an outsourcing hub. This may be primarily due to the yearly produce of graduates and young professionals. After all, BPOs offer good work culture, competitive salaries, and numerous benefits. Some also offer the option of having to work from home as a remedy to the country’s unsolvable traffic and commute problem. It certainly attracts those with and without experiences alike.

The BPO industry in the Philippines has also proved to be a vital component in the growing economy. BPO and call center companies throughout the countries have accounted to nearly 10 percent of the country’s Gross Domestic Product and are forecasted to employ some 1.8 million residents by the end of 2018. The Philippines’s Commission on Higher Education (CHED) has even  assisted universities to offer curriculums focused on training potential BPO and call center workers.

Executive Boutique

Speaking of Cebu City, it is also home to Executive Boutique (EB), one of the Philippines’ top BPO companies. EB provides excellent customer support, tech support help desk, and outbound calls. EB provides a desirable workplace, competitive wages, full health benefits, motivational performance bonuses, and team-building activities. They also boast a 3 percent average monthly turnover rate, which is way below the industry average which can sometimes be as high as 45 percent. EB also has all the key characteristics that companies and employees alike should look for from 24/7 tight building and computer security down to professional training and benefits for employees. EB has certainly  established itself as a force to be reckoned with in the BPO world. Surely you can’t go wrong with Executive Boutique Call Center.

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Outsourcing Strategy That Works

Outsourcing Strategy That Works
Outsourcing Strategy That Works

Deciding to outsource some of your tasks is one thing, but making sure that you have a solid strategy (or transition) to get the results you want is another.

Similar to setting a financial goal to be achieved at the end of each year, a business has to have a solid plan with clearly formulated action steps to follow to make sure one arrives at that financial goal.

Outsourcing, if done correctly, will result in countless benefits. It levels the playing field, especially when pitted against a giant company. It lends your company an air of expertise and gives it a much-needed boost.

The secret to ensuring your outsourcing efforts yield positive results is to have a solid fail-proof plan. The following are essential steps to coming up with a successful outsourcing business plan:  

Have a clear objective

Outsourcing comes with some advantages. It is essential that you identify what your main objective/s is/are.

Your goals may probably be along the lines of reducing costs, increasing your bottom line, using company resources efficiently, getting access to experts not available locally or internally, etc.

Having a clear objective sets the stage for your selection of an outsourcing partner and negotiation process. It helps you set expectations for your company as well as your outsourcing partner. It also allows you to come up with a criteria to measure your success.

Determine your scope

Once you have identified your goals, you will be able to set your limits and boundaries or certain restrictions. You will recognize your core and non-core business functions, determine what you can and cannot outsource and whether you want to outsource to one company or several.

For a startup company, you may want to hire a virtual assistant to help you with scheduling and administration tasks. If you are a medium-size enterprise dealing with sales, you may want to outsource market research functions or telemarketing. As a giant company, you may want to outsource manufacturing or customer service.

Know your budget

Without a plan, it is difficult to reach your goals. Having a plan also means knowing how much you are willing to spend. Especially, for startups, small and medium-sized enterprises, who may have limited resources, setting a budget ensures you don’t blow things over and, you have adequate resources left for other endeavors like growth or innovation.

Having a budget, also allows you to understand current costs and performance levels. When you know how much money is coming out, you will be able to determine your success by also knowing exactly how much or if money is coming in. Being aware of this, you will know whether outsourcing is working for you, so you move forward or if you need to make changes, to improve further.  

Set your criteria for success

Once you have placed your goals, the scope of the services you want to outsource and determined your budget, you will then be able to formulate clear, critical but achievable factors to use as a gauge in measuring your success. This should be commensurate to your goals and budget.

Having a clear, measurable and manageable set of values and terms is paramount to achieve

outsourcing success.

What’s Next?

Formulating an outsourcing strategy that ensures success can be an overwhelming challenge especially if you are new to outsourcing.

Our team at Executive Boutique would be happy to share with you valuable insights and proven strategies that are borne out of actual and years of experience.

The services we provide encompass business segments including, but not limited to e-commerce, healthcare, financial, education, retail, travel, and tourism.

To find out more, get in touch with us today.

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Game-Changing Benefits Startups Gain from Business Process Outsourcing

Game-Changing Benefits Startups Gain from Business Process Outsourcing

Companies starting out face many challenges. And going up against established and bigger companies only bring on pressure.

As a startup company, you face concerns on limited resources, a non-existent reputation, and a vague idea of your target market consumers. Looking at it from this perspective, it would seem that startups are fighting a losing battle against giant competitors.

Good thing they can now outsource to gain a competitive edge!

Advantages of BPO

Business Process Outsourcing, which involves hiring a third party company to do business tasks, is an effective strategy for helping startups survive and thrive. The list that follows enumerates the ways a startup company can benefit from BPO.

It is Cost Effective

Perhaps the most significant benefit of BPO is its cost-effectiveness.

With limited resources at your disposal, you most likely do not have enough capital to pay for monthly salary and benefits of an employee. With outsourcing, you save on recruitment efforts and providing benefits because they already have the right number of people you need to work on your projects or business functions.

Working with a BPO company helps you get the work done, at your standard level of quality for a lower cost.

Access to Experts

Startups would jump at the chance of working with experts but may not have adequate resources to pay for their remuneration. Outsourcing makes it possible for them to work with the best talents and experts in the industry.

Your partner BPO company is responsible for costs involved in selecting the perfect talent – providing them the necessary training and tools needed, and replacing them in the event of sudden departure or resignation.

Speed to Market

In our digital age where everything is fast paced, timing is crucial.

As a startup company, you cannot afford to wait especially when the demand for a product or service is ripe. It can take months for you to find the best candidates and experts to work on your project, and another month or two to train them properly for onboarding whereas, with outsourcing, they are ever ready and at your disposal.

Outsourcing gives you the power to move and work faster, learn quickly and correct mistakes because your team members are industry experts and know exactly what to do and how to move forward – fast!

Have More Time

As an entrepreneur starting out, it is easy to get caught up with mundane administrative tasks such as accounting, bookkeeping, payroll or even customer service because you are trying to save on costs.

However, as a startup, you should devote your time and focus to essential efforts such as growth, creativity, and innovation for your business to survive.

Free yourself from time- consuming business tasks by outsourcing them so that you have more time to do your core business functions.  

Enables You to Provide Full Services

With a budget to consider, you may be tempted to scrimp on some business functions like IT or a customer service team.

Modern consumers are more demanding, educated and have standards that you will need to live up to, otherwise you end up losing them.  

WIth your limited resources, you need to make wise investments and get added value for your spend. And outsourcing will give you more bang for your buck. They will enable your company to run an entire department providing services such as IT support and an exceptional customer service team.

What’s More?

Are you ready to outsource?

With Executive Boutique you can rely on us to provide you unparalleled BPO service at the most competitive prices! Talk to us today to know more about our products and services.

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Indicators You Should Start Outsourcing Some of Your Business Tasks

Business Tasks
Business Tasks

So much to do in so little time? Are you feeling overwhelmed that you are now starting to question whether you made the right decision when you started your business years back?

Looking back to the day your company first opened its doors, there was so much excitement, and it was indeed a long time dream coming to fruition.

Fast forward to today – your work hours have just gone longer, and your weekends (or vacation) have become non-existent..

You’re starting to think your dream is slowly turning into a nightmare.

If you’re in this predicament right now, it’s a clear indication of that your business in experiencing growing pains. It’s the right time to start outsourcing. Here are other signs indicating that it may be time for you to outsource.

Endless Workload

From recruiting to bookkeeping, to accounting, designing your website to updating it, fielding calls and email inquiries – running a business is time-consuming. If most of the time, you find it difficult to keep your head above water, then, it’s time for you to start outsourcing.

Be wise and delegate tasks that are non-core business functions to ease your work burden.

Stuck in Business Operations

When you’re stuck in doing mundane tasks such as answering customer emails or calls, payroll, IT tasks, etc. – that you don’t have any time left to focus on coming up with creative ideas on how to grow your business, it’s a clear sign that it’s time to outsource

This a classic scenario that screams outsourcing. Start outsourcing office tasks such as encoding, scheduling, and customer servicing so that you get all the time you need to focus on enlarging your business.

Learning New Skills

Since day one, you have been learning to balance the sheets, keeping tabs on your employees, managing your social media platform, but you are not getting better at it.

As an entrepreneur new to the business, you may feel that you need to learn and be an expert, to carry out every function in your business, be a jack of all trades. But you don’t have to be, and you shouldn’t be.

Instead of spending precious time in learning and perfecting skills that are entirely new to you, why not outsource it to skilled professionals who are already experts so that your business can start growing exponentially?

One of the advantages of outsourcing is instant access to a wide talent pool of expert professionals. So there is no need for you to waste time in learning new skills.  You can take your pick from the best of the best!

Business Growth is Stalled

Noticing that most of your day is spent on daily tasks required to run your business? And that at the end of each day, you are just too tired to come up with new ideas to keep your business growing? Reflecting on this, you are confident that this is the reason your business is falling behind.

It’s time to reevaluate your strategy and decide. Start to outsource so that you can focus on the critical aspect of your business or you can stay where you are and accept that this is the best your business will ever be. Because after all, focusing on your business growth and keeping up with the current trends is all consuming.  

The Excitement Has Died Down

Remember those days when you couldn’t wait for your day to start at work? If those days are gone and you feel like dragging yourself to work each day, it’s time to make a change!

It’s a sad reality, but there are entrepreneurs who no longer feel the joy and instead are feeling burnt out. If you feel your business is draining you and you’re no longer having fun, pause for a while, and evaluate. Let go and outsource the things that are time-consuming and choose to do those that you do enjoy!

What’s More?

Start outsourcing some of your business tasks today!

With Executive Boutique’s stellar track record of BPO management, backed by highly-skilled agents and cutting-edge technology, you can confidently shift your back-office operations to our outsourcing center in the Philippines.

We offer services such as data entry, data mining, e-filing, claims processing, call center servicing and so much more.

Call us today to learn more.

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What to Consider When Choosing the Right BPO Partner

BPO Partner

After careful consideration, you are now 100% convinced that by outsourcing some of your business tasks, not only will it streamline your operations, but it will also increase your bottom line.  

Now comes the challenging part of choosing the right BPO partner who is a perfect fit for your business. According to the Philippine Statistics Authority (PSA) report of June 2018, there are 851 registered BPO companies in the Philippines.

With such an overwhelming number, how do you decide which company to choose?

Qualities of a Good BPO Company

The list that follows are some of the criteria to consider so you can narrow down your choices and make an informed decision.

1) Tenure and Experience

The amount of time a BPO company has been in operation is an excellent place to start.

The longer a company is in the industry, the more experience it has under its belt.

Questions you can ask as the hiring company can be “How long have you been providing BPO services?” “What type of services do you offer?” and “How did you service companies similar to mine?

Experienced outsourcing companies have a better idea of what your needs are and how to meet them.

2) Services On Offer

It is always to your advantage to choose a BPO partner that has a diverse portfolio of services. It may be the case that you only need them for administrative tasks like scheduling appointments and data entry as of right now. But, as and when your company grows, a great BPO company will be able to support your growth and scale with your business.

It is a bonus, when the company can offer attractive rates for bundle servicing. You enjoy significant savings!

3) Sound Business Proposal

It is also critical that your potential BPO company can articulate the business plan in delivering your services, be able to track results and come up with concrete steps in resolving issues so that you understand what you are paying for.

It also doesn’t hurt if your BPO partner has accreditation in specific areas such as project management and quality control.

4) Technology and Infrastructure

Your potential BPO partner must be equipped with up-to-date systems and technology in delivering services to you. This ensures that your outsourced tasks are completed efficiently and promptly which translates to faster turnarounds and higher productivity.

5) Competitive Pricing

It is a known fact that outsourcing brings tremendous savings. So it makes perfect sense that  you would want to get value for your money.

Before deciding, carefully consider the package being offered – the services that come with it and the terms and conditions.

6) The Workforce

The success of your outsourced services depends largely on your workforce. So it is crucial that you are aware of staffing arrangements like how they choose their talents; the talents qualifications and background; the training programs your potential partner offers.

You would particularly want to know how many dedicated team members will work for your account to determine who will deliver faster turnarounds and best results.

What’s Next?

Be confident and choose Executive Boutique! We deliver excellent service and guaranteed results with our team of experienced BPO management, qualified agents and our cutting-edge technology. Get accuracy and efficiency at a fraction of what you are currently spending.         

Call us today to find out more!

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Why Philippines is the Ideal Country for Your Business Process Outsourcing Needs

Philippines

Outsourcing might just be the wisest business move you make. And choosing a BPO company located in the Philippines is just an added bonus that’s also just as crucial.

The Business Process Outsourcing sector in the Philippines is the most flexible and rapidly expanding industries. It contributes 9 percent to our nation’s economic development and growth.

In 2017 alone, it generated a total revenue of a whopping USD$24.5 billion and is projected to reach a whole income range of USD$40 to 55 billion by 2020.

The Philippines – World’s BPO Hotspot

Since the inception of the first BPO back in 1992, our industry continues to be robust and thriving for the past 27 years.

So what makes the Philippines, the ideal place for outsourcing your business needs?  

Language Proficiency

English is considered our official language with 90% of our total population, conversant in it.

In 2017, we took the 15th spot  in the world with a score of 60.59 in the Education First English Proficiency Index. It is no wonder that we are one of the largest English-speaking countries in the world.

Owing mostly to our inclination to the Western culture, where we live, and breathe Western movies, music, and lifestyle, conversing in English with a neutral accent comes naturally to us. Using English as the medium of instruction at schools and universities also helps.

Younger Workforce

The average age of the Filipino workforce is 22 years old. With approximately 450,000 fresh graduates every year, we have an abundant talent pool.

Also with a younger workforce, they are dynamic, flexible, eager to learn and easy to train. Coupled with the Filipino’s ability to be emphatic, we are the most ideal candidates for outsourcing.

Strong Government Support

In addition to the existing BPO-government collaborative efforts, and in anticipation of the ever-growing need for workers, the government is showing its support by subsidizing training for applicants, matching and upskilling in preparation of our shift to Knowledge Process Outsourcing as well as promoting science, technology and the creative arts to further innovation and creative capacity.

Cost Efficiency

With our relatively inexpensive cost of living, labor rates are only a fraction compared to other countries.

Since operational costs such as office space rental, office equipment, taxes, recruitment services, legal services, etc. are borne by the BPO company, you are already enjoying approximately 60% of savings.

Add to that a Filipino’s strong work ethic, allowing us to provide quality service; you get more value for your money.

What’s Next?

If you are looking for a reliable BPO company in the Philippines to outsource your non-core, back office functions to, count on Executive Boutique to deliver top-notch, quality service.

With the help of our highly-trained and professional agents, we are here to help you streamline your operations and increase your productivity. We will  partner with you in achieving success.

We offer services from routine data entry to claims filing and processing, to data verification, lead generation, telemarketing and market research.

To find out more, contact us today.

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