IT firm Tech Mahindra has revealed that it has started business process outsourcing (BPO) operations in the Philippines and has recruited 600 associates locally for this new operation, reports Indian Express. According to Tech Mahindra President – Corporate Affairs and Business Process Outsourcing Sujit Baksi, the Philippines is not only a key market for them, but also a strategic location from where they plan to service their global clients.The announcement by the company comes in the wake of its recent deal roping in a Philippines-based telecommunications company as one of its BPO partners for strategic outsourcing.
However, he indicated that the BPO will serve around 35 million customers of the Philippine telecom company. Through this new facility, Tech Mahindra will provide the client with contact centre support for sales and back office, customer care and technical support for their wireless postpaid, landline and broadband customers.
Last year, Tech Mahindra started its operation in Africa and the company has opened centers in seven African countries to serve clients in the region. Its operations have already been commenced in Nigeria, Zambia, Malawi, Ghana and Gabon, while operations in the Democratic Republic of Congo and Congo-Brazzaville are expected to start operations within the next few months, the statement said.
This is great news for the Philippines in strengthening our economy and providing opportunities for Filipino workers as well. It also implies that despite of overtaking India as the BPO capital of the world, the Philippines has still managed to create an excellent relationship with India for a stronger and better BPO industry.